We were pretty amazed when the Uber pulled up to the front of this place, realizing how nice it was compared to what we paid for the stay. Very classy older brick building with beautiful Christmas lights and spacious rooms. My only complaint is that it's not as easy to get there from the airport as they make it seem. They're close enough to hear the constant drone of planes taking off and landing, but there's definitely not an "airport transfer" as they suggest. I was prepared to hire a ride thanks to a heads-up from staff when I asked for details . If you're expecting a shuttle like many hotels offer in the US, don't. The pool was a big plus with my kids, and the grounds and facilities are extensive, safe, and welcoming. The bar tender even went up to his room to loan me a lighter so I could smoke my pipe on a walk around. Great spot! Definitely would recommend to anyone staying near Heathrow, provided you can't find a place closer to bus and tube routes.

I am waiting for a response to my complaint. Room lovely but in the bathroom, ceiling paint peeled, shower head dirty so had to clean it and extractor fan moldy and rusty. Breakfast was freezing cold and when I complained just got told sorry.

Lovely rooms, great breakfast and the fitness area is amazing! This was our second stay and it won‘t be the last!

Overall we enjoyed our stay. The room was on the smaller side and could probably do with some modernising and the bed was small, the window was left open so the room was incredibly cold however the room was very clean and did have everything we needed. We went down to the bar for a drink and we felt that the service was not great at this point, there were 3 members of staff on the bar and just us stood there yet not one of them acknowledged us to say ‘be with you in a second we are just busy’ they all completely ignored us and I had to ask if it was ok that we ordered, when we did order a cider and gin, I asked for a single and was served and charged for a double. However, we were grateful for good service from both the reception desk of the hotel and the pool, both able to help with anything we needed in a timely manner which was great. We really enjoyed the facilities of the hotel and loved a swim in the morning to start the day. The leisure centre had great amenities and was equipped with everything necessary. The location of the hotel has good links with public transport into London and the surrounding areas. We would definitely recommend staying here and would love to return in summer so we could enjoy the grounds more.

Great location. Loads of facilities to use if you wanted (gym pool etc.) The staff were Very helpful And a great breakfast

Tiny box room that was so hot when I I had to open all the windows very average . Downfall I needed to be out early in the morning breakfast starts at 7 am but the staff would not let you in a minute earlier despite everything ready .So say for 15 mins waiting .

Tiny box room that was so hot when I I had to open all the windows very average . Downfall I needed to be out early in the morning breakfast starts at 7 am but the staff would not let you in a minute earlier despite everything ready .So say for 15 mins waiting .

1. Room Issues We had booked a family room with the specific request for a baby cot. Unfortunately, the room was far too small to accommodate the cot comfortably, and we had to move it around constantly to navigate the space. Additionally, the room smelled of damp and alcohol, which was both unpleasant and unacceptable. 2. Dining Experience Dinner was another disappointment. Although your staff provided lovely service, we had to wait an unreasonably long time for our meal, and the food itself was dry and unsatisfactory. To compound this, the breakfast the following morning was cold, which further added to our frustration. 3. Privacy and Disturbances At 10:13 a.m., a staff member knocked on our door while my wife was breastfeeding. Despite taking only a moment to answer, the staff opened the door without permission. This was a gross invasion of our privacy. Even if your system had not been updated, there is no justification for entering or disturbing guests 45 minutes before the standard check-out time. Moreover, our check-out time had been changed to 12 p.m. the previous evening, yet we were disturbed not only at 10:13 a.m. but again at 11:15 a.m. The woman responsible claimed to be a supervisor, and when confronted during the second disturbance, she lied about having entered the room earlier, further exacerbating our frustration with this situation. 4. Fire Drill We were not warned about the fire drill that was planned during our stay, causing our baby to wake up yet again.