Friendly and clean

The staff was friendly and helpful, providing useful information

It was a perfect stop on our way to our next location. We are also Marriott members.

The wall in the bathroom had repairs done to it and was very poorly done. The rest of the place looked pretty good but the bathroom sure gave you a trashy feel. I expected a higher quality environment.

The wall in the bathroom had repairs done to it and was very poorly done. The rest of the place looked pretty good but the bathroom sure gave you a trashy feel. I expected a higher quality environment.

Swimming pool has been out of commission for two years and they say they’re waiting on an inspector. Ater has been out of order for weeks with no estimated time of repair.

Swimming pool has been out of commission for two years and they say they’re waiting on an inspector. Ater has been out of order for weeks with no estimated time of repair.

Elevator down, pool down…

Elevator down, pool down…

Mediocre at best. Property may have commanded $$ years ago, but since run down. With limited hotels in the Gallup having enough parking for trucks with trailers, or large vehicles, this is the only reason to stay here. Hotel is LOUD, you can clearly hear your neighbors, and that stable of horses in the room above you. Our stay here was on a Monday and return trip on a Friday. Elevator is out of commission apparently for over a month. We were not given the room we booked and paid extra for because of the elevator being down and our room on the 3rd floor. No compensation for this. We were given a room on the first floor, TV not working and staff had not a clue as why. 3rd room change later. This is a VERY run down property and not worth the close to $200 charged. This is a slight step above Motel 6, not worthy of the Fairfield name. Travel further down the road and find better lodging

Mediocre at best. Property may have commanded $$ years ago, but since run down. With limited hotels in the Gallup having enough parking for trucks with trailers, or large vehicles, this is the only reason to stay here. Hotel is LOUD, you can clearly hear your neighbors, and that stable of horses in the room above you. Our stay here was on a Monday and return trip on a Friday. Elevator is out of commission apparently for over a month. We were not given the room we booked and paid extra for because of the elevator being down and our room on the 3rd floor. No compensation for this. We were given a room on the first floor, TV not working and staff had not a clue as why. 3rd room change later. This is a VERY run down property and not worth the close to $200 charged. This is a slight step above Motel 6, not worthy of the Fairfield name. Travel further down the road and find better lodging

Good location … very clean and renovated…

Good location … very clean and renovated…

Staff were very helpful and worked hard to make our stay as pleasant as possible.

Staff were very helpful and worked hard to make our stay as pleasant as possible.

Close to the freeway and gas station. Breakfast had plenty of options. Staff was very nice and accommodating

Close to the freeway and gas station. Breakfast had plenty of options. Staff was very nice and accommodating

The elevator was out of order, milk was spoiled in the morning for breakfast and pool area was not open. Big disappointment with the elevators not working.

The elevator was out of order, milk was spoiled in the morning for breakfast and pool area was not open. Big disappointment with the elevators not working.

Beautiful property and such pleasant staff. Very helpful and made us feel very welcome

Beautiful property and such pleasant staff. Very helpful and made us feel very welcome

When we got there, the elevator wasn’t working and they had us booked on the 4th floor, but the lady at the desk searched and found us a room on the 2nd floor. She was very apologetic.

When we got there, the elevator wasn’t working and they had us booked on the 4th floor, but the lady at the desk searched and found us a room on the 2nd floor. She was very apologetic.

Parking lot is in horrible condition. Elevator not working. Pool closed. Very disappointed and not very impressive.

Parking lot is in horrible condition. Elevator not working. Pool closed. Very disappointed and not very impressive.

The staff and room was very good. The downside was that the pool and elevator were out service. Terrible

The staff and room was very good. The downside was that the pool and elevator were out service. Terrible

Disappointed by the “pet-friendly” policy. When checking in I was surprised to learn there is a $45 per pet/per night fee. When boarding our little dog it costs $30 per night. When I asked what this covers they didn’t know. Not cool and NOT pet-friendly. Hotels.com please REMOVE this hotel from your pet-friendly list as it does not qualify.

Disappointed by the “pet-friendly” policy. When checking in I was surprised to learn there is a $45 per pet/per night fee. When boarding our little dog it costs $30 per night. When I asked what this covers they didn’t know. Not cool and NOT pet-friendly. Hotels.com please REMOVE this hotel from your pet-friendly list as it does not qualify.

Forced to pay at check in BUT we had payments when booked

Forced to pay at check in BUT we had payments when booked

We had a great stay while traveling through. Lots of space for parking and walking our dog. Pet friendly and clean! Front desk people were very friendly. Would definitely stay here again!!