We were very disappointed to find that the parking was not available. I had asked when booking for parking but on arrival was told it could only be reserved outside the websiter and was fullly booked. The hotel was right on the edge of the pedestrian area but the area felt a bit seedy.

We were very disappointed to find that the parking was not available. I had asked when booking for parking but on arrival was told it could only be reserved outside the websiter and was fullly booked. The hotel was right on the edge of the pedestrian area but the area felt a bit seedy.

Overall a very nice hotel in a lovely place. Amenities are below average : WiFi not working, small lift, garbage cans at various location, parking lot not available, etc.

Overall a very nice hotel in a lovely place. Amenities are below average : WiFi not working, small lift, garbage cans at various location, parking lot not available, etc.

Good

Good

Excellent check in, good sized room and centrally located. Perfect to arrive late afternoon, have a wander around and then have a bite at the brasserie opposite! Thanks Jon and Jean

Excellent check in, good sized room and centrally located. Perfect to arrive late afternoon, have a wander around and then have a bite at the brasserie opposite! Thanks Jon and Jean

Great location right on the edge of the pedestrianised area. Numerous first class restaurants within easy walking distance. Reception staff could benefit from some customer service training though!

Great location right on the edge of the pedestrianised area. Numerous first class restaurants within easy walking distance. Reception staff could benefit from some customer service training though!

Well located a short cab ride from the train station. Friendly modern hotel.

Well located a short cab ride from the train station. Friendly modern hotel.

Very clean and comfortable. In City centre so great for restaurants and bars etc. Poitiers is a very attractive city centre with pedestrian only areas. My only gripe is tea making. Being English we generally don’t like cream in tea. Much better to have milk. More than 2 tea bags would be great.

There is a problem, PARKING. the hotel only has limited space in its secure underground car park, and you can book this in advance, however you are not informed that this is the case with bookings.com. So when we arrived we were told that we could park next door in the public multistorey car park. which we did and then went for lunch. On our return two hours later to collect our bags and check in we found that three windows of our car had been smashed and two coats removed. The hotel staff were very very sympathetic and very helpful, one member accompanied me to the police station and helped with translation. Whilst there I discovered that another car had been broken into this was a French person. The hotel then allowed us to move our car to their underground car park as it was now open and vulnerable to further thefts. The hotel were also very good at phoning for help but none was available, there were two bank holidays also they lent me a good powerful hoover to remove a lot of the broken glass. So yes a good hotel well situated but try to book the hotels own parking.

There is a problem, PARKING. the hotel only has limited space in its secure underground car park, and you can book this in advance, however you are not informed that this is the case with bookings.com. So when we arrived we were told that we could park next door in the public multistorey car park. which we did and then went for lunch. On our return two hours later to collect our bags and check in we found that three windows of our car had been smashed and two coats removed. The hotel staff were very very sympathetic and very helpful, one member accompanied me to the police station and helped with translation. Whilst there I discovered that another car had been broken into this was a French person. The hotel then allowed us to move our car to their underground car park as it was now open and vulnerable to further thefts. The hotel were also very good at phoning for help but none was available, there were two bank holidays also they lent me a good powerful hoover to remove a lot of the broken glass. So yes a good hotel well situated but try to book the hotels own parking.

Staff were excellent and friendly. Only complaint was that fire alarm went off in morning and staff did not seem to know what to do and had no information to give us.

Staff were excellent and friendly. Only complaint was that fire alarm went off in morning and staff did not seem to know what to do and had no information to give us.

Decent facility but lack of maintenance. It’s poorly staffed so the reception ladies need to run up and down while operating the garage gate remotely. Overstretching human resource compromises customer services and ultimately hurts business.

Decent facility but lack of maintenance. It’s poorly staffed so the reception ladies need to run up and down while operating the garage gate remotely. Overstretching human resource compromises customer services and ultimately hurts business.

We enjoyed our stay at Best Western Poitiers. The staff were helpful (they reserved a taxi for us). The breakfast was plentiful with lots of options of cheeses, yogurt, breads, eggs and meats. The bed was comfortable and large enough (nice king size). We would stay there again if we visit Poitiers again.

We enjoyed our stay at Best Western Poitiers. The staff were helpful (they reserved a taxi for us). The breakfast was plentiful with lots of options of cheeses, yogurt, breads, eggs and meats. The bed was comfortable and large enough (nice king size). We would stay there again if we visit Poitiers again.

Really helpful staff.

Really helpful staff.

Great location rooms a good size and friendly staff

Great location rooms a good size and friendly staff

The room and service was exceptional. I have been staying in hotels for the last 3 weeks and this was easily the best hotel that i have stayed in. Comfortable, clean and modern. Everything was perfect 12/10!

The room and service was exceptional. I have been staying in hotels for the last 3 weeks and this was easily the best hotel that i have stayed in. Comfortable, clean and modern. Everything was perfect 12/10!

This hotel is in the centre of Poitiers and is within a few minutes walk of many bars and restaurants. The train station is a 10 minute walk away and the bus stops closer. I stayed here as my husband was in hospital following a serious car crash (the local hospital is amazing). The reception staff were so kind and helpful. Twice I needed photocopying done in order to complete the travel insurance requirements and reception happily did this for me. All the reception staff I met are fluent in English. The hotel is well presented and cared for, very clean with great staff throughout. I never had breakfast, so I cannot comment on this. The area is lovely with a choice of shops, restaurants, little supermarkets, bars and touristy things to see. The location is fab to explore on foot. I noticed parking by the hotel, but did not use this. I would stay here again.

This hotel is in the centre of Poitiers and is within a few minutes walk of many bars and restaurants. The train station is a 10 minute walk away and the bus stops closer. I stayed here as my husband was in hospital following a serious car crash (the local hospital is amazing). The reception staff were so kind and helpful. Twice I needed photocopying done in order to complete the travel insurance requirements and reception happily did this for me. All the reception staff I met are fluent in English. The hotel is well presented and cared for, very clean with great staff throughout. I never had breakfast, so I cannot comment on this. The area is lovely with a choice of shops, restaurants, little supermarkets, bars and touristy things to see. The location is fab to explore on foot. I noticed parking by the hotel, but did not use this. I would stay here again.

X

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The hotel is in a great location, and whilst it has parking, it was as easy (and cheap) to park in the larger public car park next door. The room was large, clean and comfortable - with the exception of the air-con which was pretty hopeless (thankfully we had a portable fan with us). Overall a nice hotel, and friendly staff