We showed up after payment and confirmation and no one was there to check us in. We ate an early dinner and came back and still no one there. We called twice and left a message. No reply. We called Hotels.com and the agent was rude and told us the check in instructions link had an earlier check in time. This contradicted the check in time in the KEY FACTS description that was visible when reading about the B&B. Attempted twice to get a refund...no and no. Horrible experience.

All the positive reviews are true! At first when you arrive the exterior will catch you by surprise and you’ll think you’re being tricked, but wait until you actually make it inside of the building! After all, Napoli and it surroundings are just ugly! The outside of the building is not depicted because the neighborhood is ugly, yet very safe! But the pictures of the interior are true, this place is absolutely beautiful and impecable. Better than most 4 star hotels we’ve stayed. Roberta the caretaker, is such a sweetheart and gave us a warm welcome and even prepared us coffee. She speaks very good English. Light breakfast but gives you the feel of being in your own chic apartment. Please read the print as this B&B has a set check in time and you don’t want to be rude like other people that stayed there and woke us by ringing the bell non stop because they did not arrive on time. If we ever return to Napoli we hope to stay here again!