The hotel was fantastic but when my Husband checked in, the front desk ladies were very rude and asked him to wait until one of them clocks out for the night. They actually ignored him for the first 5 minutes while he was standing at the front desk, along with the two ladies, waiting to check in. There was no line of customers.

The hotel was fantastic but when my Husband checked in, the front desk ladies were very rude and asked him to wait until one of them clocks out for the night. They actually ignored him for the first 5 minutes while he was standing at the front desk, along with the two ladies, waiting to check in. There was no line of customers.

Check in was easy. Staff was friendly and helpful. Rooms were clean and offered plenty of towels, fridge and microwave. Breakfast was adequate. The only complaints, no Splenda for sweetening coffee or tea and water pressure for the shower was too low.

Stood at the front deck for 10 minutes before anyone assisted us. Once we got in the room had no TV remote. Floor was wet I front of the AC. Called desk to ask about a remote and to report the wet carpet. Was told would have to come down stars for remote and that they did not have another room for us. When we got up the next morning, the whole floor was soaking wet. Reported wet floor again and the lady at the deck said there was nothing they could do since I did not book directly through them. Breakfast was nasty.

Quiet and convenient area

Stood at the front deck for 10 minutes before anyone assisted us. Once we got in the room had no TV remote. Floor was wet I front of the AC. Called desk to ask about a remote and to report the wet carpet. Was told would have to come down stars for remote and that they did not have another room for us. When we got up the next morning, the whole floor was soaking wet. Reported wet floor again and the lady at the deck said there was nothing they could do since I did not book directly through them. Breakfast was nasty.

Quiet and convenient area

My stay was awesome. Only downside was my bed was a little hard for my liking and gave me a back ache and the air conditioner could’ve been COLDER!

My stay was awesome. Only downside was my bed was a little hard for my liking and gave me a back ache and the air conditioner could’ve been COLDER!

Not a bad place, staff was very friendly. There’s not anything walkable too from the hotel. There was no vending machine next to the ice, even though there was a vending sign. Room felt cramped because there was an unnecessary chair blocking about 2/3 of the space from entry to the room (see picture). There was already a chair in the room so I don’t know why they would cram another one in there.

Not a bad place, staff was very friendly. There’s not anything walkable too from the hotel. There was no vending machine next to the ice, even though there was a vending sign. Room felt cramped because there was an unnecessary chair blocking about 2/3 of the space from entry to the room (see picture). There was already a chair in the room so I don’t know why they would cram another one in there.

Staff is amazing!!

Very clean and staff was friendly

Very clean and staff was friendly

Staff were very pleasant. Hotel was run down, pool was not useable and our rooms were only cleaned once over a five night stay.

Staff were very pleasant. Hotel was run down, pool was not useable and our rooms were only cleaned once over a five night stay.

The people were friendly, the hotel was clean and comfortable, and the continental breakfast was delicious. If we are ever in the area again, we will definitely stay here.

The people were friendly, the hotel was clean and comfortable, and the continental breakfast was delicious. If we are ever in the area again, we will definitely stay here.

This hotel was awful the carpet was dirty and needed to be replaced looks like it been in there for some time. The manager was rude when I asked for a refund we couldn’t stay there it just didn’t look clean. Please don’t come to this hotel you will be disappointed

This hotel was awful the carpet was dirty and needed to be replaced looks like it been in there for some time. The manager was rude when I asked for a refund we couldn’t stay there it just didn’t look clean. Please don’t come to this hotel you will be disappointed

Maybe in a zombie apocalypse I might consider staying there again. Why? Let’s begin with our king size studio suite still had the previous guess garbage under the sink. No garbage cans at all in the room. No shower gel, shampoo etc, only a small bar of soap. Towels for only one person. Breakfast : husband said the eggs didn’t have taste and the sausages taste like a mix of bologna and liver . He didn’t try anything else after. I asked regular milk but was told they ran out …It 7:45 am!!! Only had a sip of lukewarm coffee. Couldn’t wait to leave, have a decent coffee , breakfast, get home and disinfect myself and clothes of that place. I read the other negative reviews but I said it couldn’t be as bad as they wrote , no it was worse.

Maybe in a zombie apocalypse I might consider staying there again. Why? Let’s begin with our king size studio suite still had the previous guess garbage under the sink. No garbage cans at all in the room. No shower gel, shampoo etc, only a small bar of soap. Towels for only one person. Breakfast : husband said the eggs didn’t have taste and the sausages taste like a mix of bologna and liver . He didn’t try anything else after. I asked regular milk but was told they ran out …It 7:45 am!!! Only had a sip of lukewarm coffee. Couldn’t wait to leave, have a decent coffee , breakfast, get home and disinfect myself and clothes of that place. I read the other negative reviews but I said it couldn’t be as bad as they wrote , no it was worse.

I’ve been staying there since the hotel opened on business trips. I’ve watched the progression of the building go down. It’s honestly time for a remodel.

I’ve been staying there since the hotel opened on business trips. I’ve watched the progression of the building go down. It’s honestly time for a remodel.

Excellent customer service

Excellent customer service

I came to Bham for a conference. The drive from this hotel to the church on Cahaba Valley was gorgeous. The bed was comfortable, and breakfast was good.

I came to Bham for a conference. The drive from this hotel to the church on Cahaba Valley was gorgeous. The bed was comfortable, and breakfast was good.

Hotel was clean and the staff were friendly enough. Noticed several staff members sitting outside smoking right at the front door lobby entrance. Some breakfast items weren’t replenished such as fresh fruit. Main reason for 3 stars was that the pool was closed due to improper chemicals. We were told they had to wait for chemical testing to be done again the following day before the pool could possibly reopen. That’s the entire reason we booked this hotel. The kids were extremely disappointed.

Hotel was clean and the staff were friendly enough. Noticed several staff members sitting outside smoking right at the front door lobby entrance. Some breakfast items weren’t replenished such as fresh fruit. Main reason for 3 stars was that the pool was closed due to improper chemicals. We were told they had to wait for chemical testing to be done again the following day before the pool could possibly reopen. That’s the entire reason we booked this hotel. The kids were extremely disappointed.

The carpets looked like they hadn't been cleaned in some time, and the continental breakfast was subpar (mystery meat).

The carpets looked like they hadn't been cleaned in some time, and the continental breakfast was subpar (mystery meat).