No complaints

No complaints

Not bad at all for an overnight stay, we stayed for two nights. They certainly could improve in some areas, starting by putting glasses in the room, the rooms only had small tea cups. Pillows could also do with upgrading so they are not as hard. The room was Ok, not very big, only one small spot to hang clothes, only USB points near the beds the lamp sockets are very strangely not regular sockets so I couldn't plug my CPAP machine in next to the bed! The bar with food was quite expensive and the food below average but other options are available nearby

Not bad at all for an overnight stay, we stayed for two nights. They certainly could improve in some areas, starting by putting glasses in the room, the rooms only had small tea cups. Pillows could also do with upgrading so they are not as hard. The room was Ok, not very big, only one small spot to hang clothes, only USB points near the beds the lamp sockets are very strangely not regular sockets so I couldn't plug my CPAP machine in next to the bed! The bar with food was quite expensive and the food below average but other options are available nearby

Rubbish

Rubbish

Ellie on check in was really helpful and welcoming. She even upgraded us! The property is clean throughout, has great facilities and Guy & Vicky In the leisure club were also helpful and friendly. Our room had all we needed and the bed was comfy. Loved the ESPA products. The food was good - a nice selection and cooked well. Service from the bar staff also was really good. Same applied at breakfast service too. One of the best Village hotels we have stayed in. Highly recommend

Ellie on check in was really helpful and welcoming. She even upgraded us! The property is clean throughout, has great facilities and Guy & Vicky In the leisure club were also helpful and friendly. Our room had all we needed and the bed was comfy. Loved the ESPA products. The food was good - a nice selection and cooked well. Service from the bar staff also was really good. Same applied at breakfast service too. One of the best Village hotels we have stayed in. Highly recommend

I booked the wrong date on the day and was not able to change the date. Wasted £120 couldn’t change the date even after instantly contacting

I booked the wrong date on the day and was not able to change the date. Wasted £120 couldn’t change the date even after instantly contacting

The Village Portsmouth is an excellent hotel. I stayed here during a very difficult period and the staff kindness and helpfulness was beyond all expectations. Absolutely lovely.

Customer service was exceptional. Had to return after check out as I left my jacket. Wasn’t sure if it was in the pool changing room or room itself. Reception and especially one of the poolside attendants were extremely helpful in retrieving it. Also in every other way the hotel was excellent. Only criticism is in the design of the building. Fantastic rooms but very small as are most modern hotel rooms. The design of the building ‘externally’ is awful - basically a big black cube. Again typical of new builds nowadays

Customer service was exceptional. Had to return after check out as I left my jacket. Wasn’t sure if it was in the pool changing room or room itself. Reception and especially one of the poolside attendants were extremely helpful in retrieving it. Also in every other way the hotel was excellent. Only criticism is in the design of the building. Fantastic rooms but very small as are most modern hotel rooms. The design of the building ‘externally’ is awful - basically a big black cube. Again typical of new builds nowadays

Facilities were great. Unfortunately the room no so good. Badly laid out in my view. Did not like the PRIVACY glass. Very noisy was unable to have the window open at night. This made the room very stuffy and hot. Had to have air conditioning on all night. Food and drinks expensive.

Facilities were great. Unfortunately the room no so good. Badly laid out in my view. Did not like the PRIVACY glass. Very noisy was unable to have the window open at night. This made the room very stuffy and hot. Had to have air conditioning on all night. Food and drinks expensive.

Hotel top notch, staff, very welcoming and helpful. Facilities were fabulous, staff, also very helpful and friendly. Didnt like that there were no shops around, no where to go and see anything without a car. Overall, a fantastic place to stay. Well done staff and management team 👏

Hotel top notch, staff, very welcoming and helpful. Facilities were fabulous, staff, also very helpful and friendly. Didnt like that there were no shops around, no where to go and see anything without a car. Overall, a fantastic place to stay. Well done staff and management team 👏

The staff were very helpful and friendly. I thought the room was a little small and the TV was basic. Loved the gym and access to classes. Over all a very good experience

The staff were very helpful and friendly. I thought the room was a little small and the TV was basic. Loved the gym and access to classes. Over all a very good experience

Unfortunately booked this as a 60th birthday present for 2 nights for my brother in law who was visiting the uk from Australia. I was embarrassed as they had to move rooms as the toilets were blocked. It was expensive and not worth the money. The rooms were too dark making it difficult to see while getting ready. On top of this they have charged me twice by holding a pending payment despite me paying in full at check out. I rang to complain and was told i would receive an email and money off for poor service. Still waiting.

Unfortunately booked this as a 60th birthday present for 2 nights for my brother in law who was visiting the uk from Australia. I was embarrassed as they had to move rooms as the toilets were blocked. It was expensive and not worth the money. The rooms were too dark making it difficult to see while getting ready. On top of this they have charged me twice by holding a pending payment despite me paying in full at check out. I rang to complain and was told i would receive an email and money off for poor service. Still waiting.

Really great, modern hotel - lots going on, with absolutely everything you could need! Lovely toiletries available in the bathroom, very trendy decor, super comfy bed, and staff were extremely helpful. Can't fault it! Will definitely stay in a village again!

Really great, modern hotel - lots going on, with absolutely everything you could need! Lovely toiletries available in the bathroom, very trendy decor, super comfy bed, and staff were extremely helpful. Can't fault it! Will definitely stay in a village again!

Not a fan of glass walled bathrooms.

Not a fan of glass walled bathrooms.

Great location for access to city centre and port, and also to leave the city. Simole check-in and out. Good choice for breakfast. Great gym and pool facilities.

very good clean pool and changing room

Great location for access to city centre and port, and also to leave the city. Simole check-in and out. Good choice for breakfast. Great gym and pool facilities.

very good clean pool and changing room

Hotel exceeded expectation. The only down side was the mattress on the bed, uncomfortable to sleep, this area could be improved.

Hotel exceeded expectation. The only down side was the mattress on the bed, uncomfortable to sleep, this area could be improved.

Nice hotel, very modern inside. Rooms are a little cramped though so you don’t have anywhere to put a bag which is annoying. Bar is nice but pricey. The worst thing is the check in desk. Same as every village hotel, its very annoying and I wish they would just fit a normal check in desk.