Nice hotel, newly renovated, very clean, nice room and bathroom with great view, great staff. complimentary breakfast is a plus. What a pleasant stay!

Nice hotel, newly renovated, very clean, nice room and bathroom with great view, great staff. complimentary breakfast is a plus. What a pleasant stay!

Friendly and personal service. Really good advise on tours, hikes, restaurants and everything we needed! Will stay here again!

Friendly and personal service. Really good advise on tours, hikes, restaurants and everything we needed! Will stay here again!

Easy walk to RR station and Sunegga lift. Nice staff

Easy walk to RR station and Sunegga lift. Nice staff

We stayed 2 nights and we highly recommend. Excellent rooms, short walk to all Zermatt attractions and downtown without the noise and crowds of the main streets. It feels like a family-run hotel. Staff are so kind, breakfast has good variety. You won’t regret staying here.

We stayed 2 nights and we highly recommend. Excellent rooms, short walk to all Zermatt attractions and downtown without the noise and crowds of the main streets. It feels like a family-run hotel. Staff are so kind, breakfast has good variety. You won’t regret staying here.

We’ve been travelling to many places around the world and I could say that Hotel Phoenix in Zermatt is one the best hotels we’ve stayed in, with the most amazing breakfast included in the price of the room, friendly, welcoming and helpful staff!!! I would give it 7 out of 5 stars if possible!!! Love it❤️❤️❤️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

We’ve been travelling to many places around the world and I could say that Hotel Phoenix in Zermatt is one the best hotels we’ve stayed in, with the most amazing breakfast included in the price of the room, friendly, welcoming and helpful staff!!! I would give it 7 out of 5 stars if possible!!! Love it❤️❤️❤️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Jolander from the hotel had helped to make this trip perfect for us. Our train to Zermatt was delayed and it would pass the hotel check in window and we would miss the taxi to go to the hotel. Jolander had helped us secure the taxi so that we could safely get to the hotel from the train station and she waited for us to do our check in. Jolander was also very kind to provide us with details and maps on how to get to the attractions. The hotel is within easy walking distance from the centre of the city. The room is nicely set up for travellers and we had a veranda that we could sit and enjoyed our tea. Varieties of food offered for breakfast was not a lot but it is more than sufficient for us. I was really impressed with the cheese table and the selection of cheeses. The restaurant manager had done a great job to make sure all guests would have a right spot to enjoy breakfast. The boiled egg was also perfect that it was hot and yolk was still soft. Perfect for me. Probably the only thing I could ask for more was the bathroom. The shower space was really tiny and I had to be careful not to bump onto the glasses. Overall, it was a very enjoyable experience.

Jolander from the hotel had helped to make this trip perfect for us. Our train to Zermatt was delayed and it would pass the hotel check in window and we would miss the taxi to go to the hotel. Jolander had helped us secure the taxi so that we could safely get to the hotel from the train station and she waited for us to do our check in. Jolander was also very kind to provide us with details and maps on how to get to the attractions. The hotel is within easy walking distance from the centre of the city. The room is nicely set up for travellers and we had a veranda that we could sit and enjoyed our tea. Varieties of food offered for breakfast was not a lot but it is more than sufficient for us. I was really impressed with the cheese table and the selection of cheeses. The restaurant manager had done a great job to make sure all guests would have a right spot to enjoy breakfast. The boiled egg was also perfect that it was hot and yolk was still soft. Perfect for me. Probably the only thing I could ask for more was the bathroom. The shower space was really tiny and I had to be careful not to bump onto the glasses. Overall, it was a very enjoyable experience.

What a lovely place to stay during our family ski vacation. The rooms are spacious and well appointed. The staff was kind and helpful in every respect. They gave good inside information on snow conditions and skiing options. Also provided list of dining recommendations. Highly recommend staying here!!

What a lovely place to stay during our family ski vacation. The rooms are spacious and well appointed. The staff was kind and helpful in every respect. They gave good inside information on snow conditions and skiing options. Also provided list of dining recommendations. Highly recommend staying here!!

Great stay

Great stay

Brilliant property and walking distance from Train station. The staff are amazing and friendly. Breakfast is the best I have seen for long time. Couldn’t recommend this hotel higher.

Brilliant property and walking distance from Train station. The staff are amazing and friendly. Breakfast is the best I have seen for long time. Couldn’t recommend this hotel higher.

Best Breakfast in my 2 weeks travel. The lady at the front desk is very super helpful (I am not expecting this). She let us store our luggage at their their storage room even if we already checked out. It eases our hiking that morning for not carrying heavy backpacks. She also showed us the live weather condition up in the mountains.

Best Breakfast in my 2 weeks travel. The lady at the front desk is very super helpful (I am not expecting this). She let us store our luggage at their their storage room even if we already checked out. It eases our hiking that morning for not carrying heavy backpacks. She also showed us the live weather condition up in the mountains.

Property is new and very clean. Staff was friendly but unable to support in a relatively simple situation. An early train departure forced us to leave before breakfast (included in the cost of the booking) and the hotel staff was unable to provide us even with a couple pieces of fruit that was already setup in the dining area. It was a nice stay but for the price of accommodations you’d expect a bit better customer service.

Property is new and very clean. Staff was friendly but unable to support in a relatively simple situation. An early train departure forced us to leave before breakfast (included in the cost of the booking) and the hotel staff was unable to provide us even with a couple pieces of fruit that was already setup in the dining area. It was a nice stay but for the price of accommodations you’d expect a bit better customer service.

The property was very well-maintained

The property was very well-maintained

Front desk lady helped us fix a shower issue, and helped us make decisions on our excursions. Breakfast well done, service excellent. Thanks!

Front desk lady helped us fix a shower issue, and helped us make decisions on our excursions. Breakfast well done, service excellent. Thanks!

Staff is very helpful and great. We feel the warm welcome. Very clean and updated. Breakfast is awesome.I will Highly recommended the hotel.

Staff is very helpful and great. We feel the warm welcome. Very clean and updated. Breakfast is awesome.I will Highly recommended the hotel.

Staff were excellent and quick to respond to enquires. I would recommend this hotel.

We were charged 20chf for a lost room key card but never gave us a replacement.we were never told during check in that there is a cost for lost key card!

Amazing stay, great location, very friendly staff, suggestions for walking routes and dinner. Well equipped room, very clean.Good breakfast, would love to return.

Staff were excellent and quick to respond to enquires. I would recommend this hotel.