The room was dated, bathroom old just appearance dirty. No soap in the shower. Husband had to stand in shower for over 10min while I went down to lobby to get soap. Not enough washrags and towel for 3 people in the room. which is what the reservation was for. As waiting on soap another customer was also waiting for towels.

The room was dated, bathroom old just appearance dirty. No soap in the shower. Husband had to stand in shower for over 10min while I went down to lobby to get soap. Not enough washrags and towel for 3 people in the room. which is what the reservation was for. As waiting on soap another customer was also waiting for towels.

Always a Great Stay, the staff is amazing and Breakfast is awesome!

The hotel stated it was handicap accessible with a roll in shower. The bathroom was absolutely not accessible for physical handicapped people. There were no grab bars anywhere in the shower or near the toilet. The shower was small and you had to step over into it. There was no way to get someone in that shower safely that had physical limitations. False advertisement by the hotel. We called front desk to asked for the room with a roll in shower as we had reserved online and they stated that all of their handicap rooms looked just like the one we had and that none of their rooms on the property had a roll in shower. Being physically handicapped, it was extremely hard to get in and out of the hotel through the side door where the handicap parking was available. We would have never booked this hotel. Had we known there was no handicap bathroom shower. Getting in and out of a hotel in a wheelchair with baggage is extremely exhausting. It is difficult to swap rooms much less swap hotels. Having traveled all day and being exhausted, we stayed in the room, but was not able to use the amenities we had reserved and needed. Extremely disappointed will never book a Holiday Inn express again they never use Hotels.com again.

The hotel stated it was handicap accessible with a roll in shower. The bathroom was absolutely not accessible for physical handicapped people. There were no grab bars anywhere in the shower or near the toilet. The shower was small and you had to step over into it. There was no way to get someone in that shower safely that had physical limitations. False advertisement by the hotel. We called front desk to asked for the room with a roll in shower as we had reserved online and they stated that all of their handicap rooms looked just like the one we had and that none of their rooms on the property had a roll in shower. Being physically handicapped, it was extremely hard to get in and out of the hotel through the side door where the handicap parking was available. We would have never booked this hotel. Had we known there was no handicap bathroom shower. Getting in and out of a hotel in a wheelchair with baggage is extremely exhausting. It is difficult to swap rooms much less swap hotels. Having traveled all day and being exhausted, we stayed in the room, but was not able to use the amenities we had reserved and needed. Extremely disappointed will never book a Holiday Inn express again they never use Hotels.com again.

Pool was dirty, hotel was dirty and falling apart room had a smell.

Pool was dirty, hotel was dirty and falling apart room had a smell.

Great stay!

Great stay!

Check in time was 3pm which we were there for. We were told the room wasn’t ready and we waited over an hour before we got our room available. The ladies at the desk were kind but there is no excuse for not having the room ready when the check out time is 11:00am.

Check in time was 3pm which we were there for. We were told the room wasn’t ready and we waited over an hour before we got our room available. The ladies at the desk were kind but there is no excuse for not having the room ready when the check out time is 11:00am.

Room was very clean, check-in was easy. There was no hot water in my room. Other than that, it was a great stay

Nice front desk staff! The housekeeping ppl had a lil tude , overall good

The staff was great offered an upgrade.

The staff are very friendly.

Booked a suite and got a regular room, no towels in room. Too close to all the night clubs.

It was good first time being to Louisiana,roads were kinda confusing being majority one way streets but great place to visit most definitely will be back in a couple of weeks !!

The staff was Excellent and and veey attentive to everything

The staff was Excellent!! They were so nice and attentive to everything.

Good

There wasn’t enough parking space

They are very kind and eager to help

They are very kind and eager to help

Very nice very clean staff was friendly

The bed was super comfy and definitely the best part. The building itself is fine but older and a little run down. The elevator definitely needs to be cleaned. The room itself was clean though. I would stay again especially for the bed.

The bed was super comfy and definitely the best part. The building itself is fine but older and a little run down. The elevator definitely needs to be cleaned. The room itself was clean though. I would stay again especially for the bed.

The property suited my needs

The property suited my needs

People were very nice and attentive

People were very nice and attentive

The staff did a good job given the product that they had to work with. This hotel is definitely worn and has a dingy feel to it, and the rooms are noisy because they are so close to the adjacent freeway. I was pleased with the breakfast that was included in the rate. It was better than what I expected given the condition of the rooms and the common areas of the hotel.

The staff did a good job given the product that they had to work with. This hotel is definitely worn and has a dingy feel to it, and the rooms are noisy because they are so close to the adjacent freeway. I was pleased with the breakfast that was included in the rate. It was better than what I expected given the condition of the rooms and the common areas of the hotel.