Love it

The staff was very friendly and helpful. It was a plus to have security on the premises. I was on the 3rd floor and could hear everyone around me.

While the outside of the hotel looks fairly new, the inside is a different story. The rugs need a deep-cleaning, and the rooms could all use a refresh. We had issues with our key cards upon arriving at our room. The front desk clerk had to come up to reset the door lock, and we were glad she did. The room smelled of tobacco smoke, so her being there to witness it could prove we were not responsible. The elevator was questionable at best, and the front desk closed completely overnight. If you are checking out early, there is no one to leave the key cards with, and no Dropbox.

While the outside of the hotel looks fairly new, the inside is a different story. The rugs need a deep-cleaning, and the rooms could all use a refresh. We had issues with our key cards upon arriving at our room. The front desk clerk had to come up to reset the door lock, and we were glad she did. The room smelled of tobacco smoke, so her being there to witness it could prove we were not responsible. The elevator was questionable at best, and the front desk closed completely overnight. If you are checking out early, there is no one to leave the key cards with, and no Dropbox.

Staff was very friendly, nice being able to pet cute dogs, clean hotel, I would definitely stay here again. Highly recommend it

Staff was very friendly, nice being able to pet cute dogs, clean hotel, I would definitely stay here again. Highly recommend it

Convenient to work. Comfy beds

Convenient to work. Comfy beds

Im addition to a well operated and clean property, the management has been able to assemble a wonderful staff who are consistently friendly and always taking steps to keep the property clean. I would recommend this property to anyone seeking a convenient and safe stay near Nashville for an extended period.

Im addition to a well operated and clean property, the management has been able to assemble a wonderful staff who are consistently friendly and always taking steps to keep the property clean. I would recommend this property to anyone seeking a convenient and safe stay near Nashville for an extended period.

The lady at the front (Crystal) was the only good thing about the place. She was very helpful and accommodating As far as the hotel There were holes everywhere. Destroyed furniture. Mirrors and toilet were Chipped. Screen was off window and in the room!

The lady at the front (Crystal) was the only good thing about the place. She was very helpful and accommodating As far as the hotel There were holes everywhere. Destroyed furniture. Mirrors and toilet were Chipped. Screen was off window and in the room!

The Staff were welcoming and very nice. Especially Mrs. Cynthia. She made sure all my accomodations were met, and she always kept a smile. The rooms were also clean and spacious. I felt safe and would definitely recommend. 10/10

The Staff were welcoming and very nice. Especially Mrs. Cynthia. She made sure all my accomodations were met, and she always kept a smile. The rooms were also clean and spacious. I felt safe and would definitely recommend. 10/10

Shayla the assistant manager is wonderful she makes u feel at home and will go above and beyond her job title.

Nothing

Nothing

They ran out of toilet paper and when I called and asked when they would get more the lady said “idk” asked if I would get reimbursed for buying my own and she said very rudely “ma’am by policy we are not required to provide that for you” so you are telling me I spent $486 for 7 nights for me to have to buy my own toiletries. That is normally included in the hotel stay. Asked about towel and they told me I’d have to bring my old towels down and exchange them for mew ones instead of just giving me new ones. Called to talk to the manager and the lady at the desk said the manager was in a meeting and said she would have them call me back. They never did. How can a manger of a company not care enough about the customer to give them a call to address the situation and try to make it right. Felt like the manager didn’t care and brushed it off and pushed it to the side and didn’t make it a priority to make sure customers were taken care of. I will not be coming back to the location ever again. Terrible customer service and managers are to set an example for the employees and seeing as they didn’t even have the decency to reach back out to me and make it right. I will not recommend yall to anyone ever

They ran out of toilet paper and when I called and asked when they would get more the lady said “idk” asked if I would get reimbursed for buying my own and she said very rudely “ma’am by policy we are not required to provide that for you” so you are telling me I spent $486 for 7 nights for me to have to buy my own toiletries. That is normally included in the hotel stay. Asked about towel and they told me I’d have to bring my old towels down and exchange them for mew ones instead of just giving me new ones. Called to talk to the manager and the lady at the desk said the manager was in a meeting and said she would have them call me back. They never did. How can a manger of a company not care enough about the customer to give them a call to address the situation and try to make it right. Felt like the manager didn’t care and brushed it off and pushed it to the side and didn’t make it a priority to make sure customers were taken care of. I will not be coming back to the location ever again. Terrible customer service and managers are to set an example for the employees and seeing as they didn’t even have the decency to reach back out to me and make it right. I will not recommend yall to anyone ever

I feel like the hotel was more for people who wanted to stay long-term a customer service when I first got there to check in was on her phone and very rude

We tried checking in and the front desk had a window covering it. A guy smoking inside said he could help us get checked in. The entire property was dirty. There were a million piles of dog poop int he grass and trash everywhere. Inside was equally gross. There were stains on the walls and in the elevator. The carpet was severe stained in the hallways. The entire building constantly smelled like cigarettes. The rooms had VERY thin ceilings and we could hear our upstairs neighbors alllll day and night. The floors were sticky when we got there and the drawers in the kitchen were sticky on the inside. There was always dogs running around off leash out side. It was such an uncomfortable stay for me as a young woman. I would never stay there without someone else with me as the other guests often seemed high and sometimes aggressive.

I feel like the hotel was more for people who wanted to stay long-term a customer service when I first got there to check in was on her phone and very rude

We tried checking in and the front desk had a window covering it. A guy smoking inside said he could help us get checked in. The entire property was dirty. There were a million piles of dog poop int he grass and trash everywhere. Inside was equally gross. There were stains on the walls and in the elevator. The carpet was severe stained in the hallways. The entire building constantly smelled like cigarettes. The rooms had VERY thin ceilings and we could hear our upstairs neighbors alllll day and night. The floors were sticky when we got there and the drawers in the kitchen were sticky on the inside. There was always dogs running around off leash out side. It was such an uncomfortable stay for me as a young woman. I would never stay there without someone else with me as the other guests often seemed high and sometimes aggressive.

Good but hallways smelled like smoke.

Good but hallways smelled like smoke.

Nice from the outside but the inside was not clean. The building had odors of pet and old cooking grease.

Nice from the outside but the inside was not clean. The building had odors of pet and old cooking grease.

Seemed unsafe at night. A lot of things going on in the parking lot until late at night. The place seemed ok a little rough around the edges. Very nice people running the place. You cannot check in after 2am.

Seemed unsafe at night. A lot of things going on in the parking lot until late at night. The place seemed ok a little rough around the edges. Very nice people running the place. You cannot check in after 2am.

This place should be condemned

This place should be condemned

The lobby, halls and room was filthy. It smelled like urine and cigarette smoke. I did not feel safe. I booked two nights to be close for a family funeral. I did not stay. I found another hotel in the area.