Beautiful Hotel above lake Como. Newly renovated rooms, nice restaurant. Cleaning could be a bit more thorough

Beautiful Hotel above lake Como. Newly renovated rooms, nice restaurant. Cleaning could be a bit more thorough

Basically clean hotel, however has a few unpleasant issues- the water pressure in shower is irregular, also the temperature changes spontaneously from warm to very hot and then to cold. In our room the toilet seat was not connected properly and was constantly sliding aside. We are blaming the weather, we couldn’t see the magic view because of the fog and rain. So basically a very curvy and narrow serpentine way up to the hotel was done just for sleeping over. We couldn’t enjoy the whole potential of the place.

Basically clean hotel, however has a few unpleasant issues- the water pressure in shower is irregular, also the temperature changes spontaneously from warm to very hot and then to cold. In our room the toilet seat was not connected properly and was constantly sliding aside. We are blaming the weather, we couldn’t see the magic view because of the fog and rain. So basically a very curvy and narrow serpentine way up to the hotel was done just for sleeping over. We couldn’t enjoy the whole potential of the place.

Great place, stunning view, delicious food, very nice service.

Great place, stunning view, delicious food, very nice service.

Great hotel, very freindly stuff. amazing breakfast

Great hotel, very freindly stuff. amazing breakfast

It was a great stay. Friendly and accommodating staff.

It was a great stay. Friendly and accommodating staff.

Very accommodating! Excellent place!!

Very accommodating! Excellent place!!

Lovely staff, great views from room and pool. Room was nice but no air-conditioning.

Lovely staff, great views from room and pool. Room was nice but no air-conditioning.

The hotel wasn’t the cleanest. There were two dead bugs in the room. Biggest issue, the hotel has advertised that they have a 24/7 front desk. But they don’t. Their front desk closes at 10pm. The hotel has refused to provide any genuine reason for this or offer even a partial refund / compensation about this according to hotels.com. One main reason for me booking the hotel was the 24/7 front desk so really very disappointed Breakfast was really bad. They have no vegan options at all. They give you two absolutely tiny crossaints and dry bun. The rest you have to order from the menu. So I ordered toast with scrambled egg. They gave me a corner of a toast. It wasn’t even a full slice of toast. Even then the corner was very over cooked. On our last day, we asked for some extra crossaints and the lady said she has to go speak to her manager about this. She brought the crossaints but I felt so uncomfortable asking for more because of that There is no AC in the room and there is no room temperature control. The temperature fluctuates with the temperature outside. We asked to borrow a fan for an hour the lady said I will go ask my manager and never got back to us on this. The walls are very thin, if you stand in the bathroom you can hear all the conversations from the room next door. if you want the view just go to brunate during the day. The hotel also doesn’t respond to emails at all. I would at least like them respond / give me some support.

The hotel wasn’t the cleanest. There were two dead bugs in the room. Biggest issue, the hotel has advertised that they have a 24/7 front desk. But they don’t. Their front desk closes at 10pm. The hotel has refused to provide any genuine reason for this or offer even a partial refund / compensation about this according to hotels.com. One main reason for me booking the hotel was the 24/7 front desk so really very disappointed Breakfast was really bad. They have no vegan options at all. They give you two absolutely tiny crossaints and dry bun. The rest you have to order from the menu. So I ordered toast with scrambled egg. They gave me a corner of a toast. It wasn’t even a full slice of toast. Even then the corner was very over cooked. On our last day, we asked for some extra crossaints and the lady said she has to go speak to her manager about this. She brought the crossaints but I felt so uncomfortable asking for more because of that There is no AC in the room and there is no room temperature control. The temperature fluctuates with the temperature outside. We asked to borrow a fan for an hour the lady said I will go ask my manager and never got back to us on this. The walls are very thin, if you stand in the bathroom you can hear all the conversations from the room next door. if you want the view just go to brunate during the day. The hotel also doesn’t respond to emails at all. I would at least like them respond / give me some support.

Incredible stay at Hotel Paradiso. All staff are very welcoming and ensure that you have everything you need to make you stay most enjoyable. Would highly recommend this place to anyone, espcially those who look a good hike! Make sure you plan your days ahead is one thing I suggest

Incredible stay at Hotel Paradiso. All staff are very welcoming and ensure that you have everything you need to make you stay most enjoyable. Would highly recommend this place to anyone, espcially those who look a good hike! Make sure you plan your days ahead is one thing I suggest

Very good place! Staff is friendly! The best views in the world! God bless you!!!

Very good place! Staff is friendly! The best views in the world! God bless you!!!

Family place that has gone in stands in the middle of 1980. Ikea furniture, smell, fungus, dirty in many places, overpriced !!! Glass not cleaned but just rinsed. Toilet that is not fixed so make sure you do not tip over! Hot water is not available at the hotel ... maybe after 1 hour of waiting .... both day and night!. Should have breakfast early morning as they promised ... no, nothing ... they slept! Thank you for the promised service! Stay away!!!

Family place that has gone in stands in the middle of 1980. Ikea furniture, smell, fungus, dirty in many places, overpriced !!! Glass not cleaned but just rinsed. Toilet that is not fixed so make sure you do not tip over! Hot water is not available at the hotel ... maybe after 1 hour of waiting .... both day and night!. Should have breakfast early morning as they promised ... no, nothing ... they slept! Thank you for the promised service! Stay away!!!

Roberto and the entire team were amazing, they really wanted us to enjoy our stay, very friendly, and they made recommendations of where to visit and the best way to get there. The views of the lake from the hotel were absolutely stunning!

Wonderfully placed in Brunate, high up on a mountain with such a great view over the valley and sea. Nice bar and pool on a terrace overlooking the sea. The room was not that nice, no aircondition, old bathroom. Great service and nice location if you want to explore the city Como from there.

Wonderfully placed in Brunate, high up on a mountain with such a great view over the valley and sea. Nice bar and pool on a terrace overlooking the sea. The room was not that nice, no aircondition, old bathroom. Great service and nice location if you want to explore the city Como from there.

Great stay in a quiet and peaceful area with fantastic views. Room was fairly basic but very clean, missed having Aircon at night though! Staff (Laura in particular) were super helpful and went out of their way to make us feel welcome. Location is very remote (on top Of a mountain!) but some good local restaurants within walking distance.

Great stay in a quiet and peaceful area with fantastic views. Room was fairly basic but very clean, missed having Aircon at night though! Staff (Laura in particular) were super helpful and went out of their way to make us feel welcome. Location is very remote (on top Of a mountain!) but some good local restaurants within walking distance.

The hotel is nice (but not as nice as the photos on the Hotels.com site would have you believe) but the view of lake Como is what makes it worthwhile. Unfortunately Hotels.com charged me extra to ensure a parking space but when we arrived the hotel told me that parking was included in the booking so i was cheated out of 14 euros.

The hotel is nice (but not as nice as the photos on the Hotels.com site would have you believe) but the view of lake Como is what makes it worthwhile. Unfortunately Hotels.com charged me extra to ensure a parking space but when we arrived the hotel told me that parking was included in the booking so i was cheated out of 14 euros.

It was great and nice stuff and very beautiful view from the room