Bedroom was comfortable enough but faced the A1 and the sound insulation was inadequate to keep the traffic noise out. Breakfast menu was fine but they ran out of some dishes given the number of guests they had which was poor. Evening menu was limited and the extra fries we ordered were cold, hard and not cooked enough. We had to send them back. We were not offered an automatic refund for this and I had to get it deducted on check out which they did. In short, it was an adequate hotel but they really need to up their game on the catering and sound insulation in the bedrooms.

Bedroom was comfortable enough but faced the A1 and the sound insulation was inadequate to keep the traffic noise out. Breakfast menu was fine but they ran out of some dishes given the number of guests they had which was poor. Evening menu was limited and the extra fries we ordered were cold, hard and not cooked enough. We had to send them back. We were not offered an automatic refund for this and I had to get it deducted on check out which they did. In short, it was an adequate hotel but they really need to up their game on the catering and sound insulation in the bedrooms.

Check in was very efficient and business like. Room clean and comfortable. Restaurant and bar good, if rather impersonal. Good, typical pub food. Very good breakfast. Would stay here again

Check in was very efficient and business like. Room clean and comfortable. Restaurant and bar good, if rather impersonal. Good, typical pub food. Very good breakfast. Would stay here again

Excellent customer service and staff went above and beyond call of duty

Excellent customer service and staff went above and beyond call of duty

We mostly enjoyed our stay here! Loved the decor of the "lobby"/restaurant. The patio was lovely as well. The food was pretty good, and most of the staff was friendly. It's not Harry Potter themed at all despite the name, wish they at least had some sort of butterbeer variation on their menu, that'd do well given Alnwick Castle being so close by! Speaking of which, the hotel is a bit of a jog from all the sights to see in Alnwick so prepare to walk a lot, use a car or use the hotel bus if its during tourist season. The immediate surrounding area of the hotel is not very charming (gas station, business parks, fast food, highway) so you won't be hanging around there very much. The young lady that initially greeted us was a bit gruff and not very friendly, but the gentleman later in the day was very friendly and helpful. There was no air conditioning (that we could find) in the room, but we were able to open the window and that helped a bit.

We mostly enjoyed our stay here! Loved the decor of the "lobby"/restaurant. The patio was lovely as well. The food was pretty good, and most of the staff was friendly. It's not Harry Potter themed at all despite the name, wish they at least had some sort of butterbeer variation on their menu, that'd do well given Alnwick Castle being so close by! Speaking of which, the hotel is a bit of a jog from all the sights to see in Alnwick so prepare to walk a lot, use a car or use the hotel bus if its during tourist season. The immediate surrounding area of the hotel is not very charming (gas station, business parks, fast food, highway) so you won't be hanging around there very much. The young lady that initially greeted us was a bit gruff and not very friendly, but the gentleman later in the day was very friendly and helpful. There was no air conditioning (that we could find) in the room, but we were able to open the window and that helped a bit.

Great 2 night stay, room was very large and clean, breakfast was excellent, evening meals were reasonably priced and good quality.

Great 2 night stay, room was very large and clean, breakfast was excellent, evening meals were reasonably priced and good quality.

Decent breakfast with lots of good options for a variety of palettes. Reasonably situated near Alnwick castle. Sainsbury’s and M&S within walking distance and Aldi if you’re up for a longer walk. Tea/coffee and biscuits in the room were a nice touch. A microwave and mini fridge would be a great addition. Better ventilation in the toilets is a must !

Great room and very nice breakfast. Good food In restaurant but be warned- vegetarian side dishes fried in fryer used for fish so NOT vegetarian.

Decent breakfast with lots of good options for a variety of palettes. Reasonably situated near Alnwick castle. Sainsbury’s and M&S within walking distance and Aldi if you’re up for a longer walk. Tea/coffee and biscuits in the room were a nice touch. A microwave and mini fridge would be a great addition. Better ventilation in the toilets is a must !

Great room and very nice breakfast. Good food In restaurant but be warned- vegetarian side dishes fried in fryer used for fish so NOT vegetarian.

Bit of traffic noise off the A1

Bit of traffic noise off the A1

It’s a great location with large comfortable rooms and comfortable bed. The restaurant and bar service was poor due to lack of staff to meet needs of busy bar & restaurant. Very busy and noisy M1 close by, with fast EV charger nearby

It’s a great location with large comfortable rooms and comfortable bed. The restaurant and bar service was poor due to lack of staff to meet needs of busy bar & restaurant. Very busy and noisy M1 close by, with fast EV charger nearby

Just off the A1 near Alnwick, though not close enough to stroll into town. Reasonable rooms although a bit too hot for comfortable sleeping. some traffic noise if you opened the windows. Good for overnight stay with superb help yourself breakfast with fresh orange juice and good coffee. Pillows on the bed were a bit hard.

Just off the A1 near Alnwick, though not close enough to stroll into town. Reasonable rooms although a bit too hot for comfortable sleeping. some traffic noise if you opened the windows. Good for overnight stay with superb help yourself breakfast with fresh orange juice and good coffee. Pillows on the bed were a bit hard.

Always stay with work.. Staff are great and always very helpful and polite.. Foods your usual pub grub.. Not much to complain about to be fair.

Always stay with work.. Staff are great and always very helpful and polite.. Foods your usual pub grub.. Not much to complain about to be fair.

The young lady on the desk couldn’t have been more helpful and the room was really big and really nice.

The young lady on the desk couldn’t have been more helpful and the room was really big and really nice.

Good sleep as bed very comfy Excellent fish n chips supper

Good sleep as bed very comfy Excellent fish n chips supper

Good location to tourist sites. Friendly staff, good customer service.

Good location to tourist sites. Friendly staff, good customer service.

Great stay , Catherine was really helpful and friendly as were the rest of the staff , our room was a large comfortable clean space and well equipped .The breakfast was really tasty and had plenty of choice .

Great stay , Catherine was really helpful and friendly as were the rest of the staff , our room was a large comfortable clean space and well equipped .The breakfast was really tasty and had plenty of choice .

Nice big room in a nice new hotel not far from the centre

Nice big room in a nice new hotel not far from the centre