I recently had the opportunity to stay at Syon Park, a Hilton Hotel in Brentford, and unfortunately, my experience was overshadowed by a serious issue that I feel compelled to share. The hotel itself was up to the usual Hilton standards—clean, comfortable, and well-maintained. However, the parking situation left much to be desired. We followed the hotel's recommendation and parked in the nearby car park, which is not owned by Hilton. To our dismay, our car was broken into overnight. After doing some informal investigation in the area, we discovered a disturbing amount of shattered glass littering the car park, suggesting that this is not an isolated incident but rather part of a troubling pattern of vehicle break-ins. Thankfully, there were no valuables in our car, and nothing was taken, but we learned from hotel staff that there seems to be a gang operating in the vicinity. Despite having signs urging guests to keep valuables out of sight, there was no prior warning about the risks of parking in that area or any advice on safer alternatives. The hotel management's response to our situation was disappointing; they appeared indifferent and offered minimal support. For anyone considering a stay here, I strongly recommend thinking carefully about where to park. While the hotel offers a pleasant stay, the security concerns combined with the management's lack of engagement in addressing them have left me quite.

I recently had the opportunity to stay at Syon Park, a Hilton Hotel in Brentford, and unfortunately, my experience was overshadowed by a serious issue that I feel compelled to share. The hotel itself was up to the usual Hilton standards—clean, comfortable, and well-maintained. However, the parking situation left much to be desired. We followed the hotel's recommendation and parked in the nearby car park, which is not owned by Hilton. To our dismay, our car was broken into overnight. After doing some informal investigation in the area, we discovered a disturbing amount of shattered glass littering the car park, suggesting that this is not an isolated incident but rather part of a troubling pattern of vehicle break-ins. Thankfully, there were no valuables in our car, and nothing was taken, but we learned from hotel staff that there seems to be a gang operating in the vicinity. Despite having signs urging guests to keep valuables out of sight, there was no prior warning about the risks of parking in that area or any advice on safer alternatives. The hotel management's response to our situation was disappointing; they appeared indifferent and offered minimal support. For anyone considering a stay here, I strongly recommend thinking carefully about where to park. While the hotel offers a pleasant stay, the security concerns combined with the management's lack of engagement in addressing them have left me quite.

Very pleased with the room which was surrounded by private gardens on both sides.The service of the Reception staff was exceptional.I liked the spacious nature of this hotel and it's location.The restaurant choices were fairly good and the food quality too.Perhaps some travel toiletries like shower cap & cotton buds and a robe would have been nice in the room. Just one two things missing to make it excellent for the money!

Very pleased with the room which was surrounded by private gardens on both sides.The service of the Reception staff was exceptional.I liked the spacious nature of this hotel and it's location.The restaurant choices were fairly good and the food quality too.Perhaps some travel toiletries like shower cap & cotton buds and a robe would have been nice in the room. Just one two things missing to make it excellent for the money!

Great hotel. Lovely big room. Great shower and bath. Comfortable bed. Fantastic restaurant and staff.

Great hotel. Lovely big room. Great shower and bath. Comfortable bed. Fantastic restaurant and staff.

My stay at this property was a wondwrful experience, the staff were wonderful in all areas, the dinning was lovely, with a good choice, which was of excellent qaulity and taste. The grounds surrounding the property were beautiful and calming, lovely to just sut or walk around. Thankyou to all.

Lovely room helpful staff anf nice facilities

For a big tag price, quite an under-whelmimg stay. Had to wait a while before greeted at the desk, then was given no information on where facilities were and their opening and closing times, just a piece of paper with some details on. Handed the key and receptionist then carried on with something else, I had to ask which direction to go for my room. No towel given to me so the spa which was very odd. Staff overall just did not seem particularly attentive. I booked it for something special for my birthday, but it did not feel special in the end.

For a big tag price, quite an under-whelmimg stay. Had to wait a while before greeted at the desk, then was given no information on where facilities were and their opening and closing times, just a piece of paper with some details on. Handed the key and receptionist then carried on with something else, I had to ask which direction to go for my room. No towel given to me so the spa which was very odd. Staff overall just did not seem particularly attentive. I booked it for something special for my birthday, but it did not feel special in the end.

We stayed here for 2 nights for the Taylor Swift concert and stayed in a family room. The hotel is on a flight path but you can’t hear the planes when you are inside the hotel. There are two lovely parks, a river, canal and tube within walking distance and there is plenty of parking. The staff were very friendly and the rooms were spacious and clean. We didn’t eat here so can’t comment on the food. My only negative was the cleaning staff waiting outside the room for us to leave - even though it wasn’t time to check out. This made us rush to leave when we didn’t want to. We would definitely come back here as the hotel, staff and location is great.

We stayed here for 2 nights for the Taylor Swift concert and stayed in a family room. The hotel is on a flight path but you can’t hear the planes when you are inside the hotel. There are two lovely parks, a river, canal and tube within walking distance and there is plenty of parking. The staff were very friendly and the rooms were spacious and clean. We didn’t eat here so can’t comment on the food. My only negative was the cleaning staff waiting outside the room for us to leave - even though it wasn’t time to check out. This made us rush to leave when we didn’t want to. We would definitely come back here as the hotel, staff and location is great.

The staff were amazing and made my partners birthday a special once.

The staff were amazing and made my partners birthday a special once.

Hotel was expensive for what it offered. And, FYI, they charge extra to go to the pool and do not allow kids to go into the pool at all. One night the air conditioning did not work in the room. But the staff quickly moved us to another room and provided a courtesy discount on the stay. Overall, the stay was fine. Nothing special.

Hotel was expensive for what it offered. And, FYI, they charge extra to go to the pool and do not allow kids to go into the pool at all. One night the air conditioning did not work in the room. But the staff quickly moved us to another room and provided a courtesy discount on the stay. Overall, the stay was fine. Nothing special.

Excellent hotel and would recommend and to stay again. Only downside if you are just staying for 1 night the use of the pool and spa services for 2 hours cost £25 per person which I think is a bit pricey

Excellent hotel and would recommend and to stay again. Only downside if you are just staying for 1 night the use of the pool and spa services for 2 hours cost £25 per person which I think is a bit pricey

Wonderful place and area to visit

Wonderful place and area to visit

beautiful hotel. clean and definitely recommend

beautiful hotel. clean and definitely recommend

Excellent breakfast. Great property

Excellent breakfast. Great property

Love this hotel & location & the parking for London is fantastic. Both restaurants are very good & breakfast is always a feast. Glad to see the addition of “ tattle scones” too 😉….sometimes the rooms can look a little tired in places but spotlessly clean & the staff are very helpful & professional.

Very quiet and relaxing. Staff were very professional. Breakfast was high quality

Very quiet and relaxing. Staff were very professional. Breakfast was high quality

No power connection to one side of the bed - and precious alternatives. Advertised and then booked as a Hotel and Spa - only now you have to pay £££ to access the pool - £25 for 2 hours. Very disappointing. Very well dealt with by the manager

No power connection to one side of the bed - and precious alternatives. Advertised and then booked as a Hotel and Spa - only now you have to pay £££ to access the pool - £25 for 2 hours. Very disappointing. Very well dealt with by the manager

Lovely

Lovely

Sad the jacuzzi wasn’t working.