Love the area it is located

Love the area it is located

a amazing experience and costumer sevice

a amazing experience and costumer sevice

Beautiful hotel but the reason why I booked this room was for the pool so I had to check out early and go else where because that was the purpose of the stay..

Beautiful hotel but the reason why I booked this room was for the pool so I had to check out early and go else where because that was the purpose of the stay..

Property was fine but their guest policy is unacceptable. I was not aware they did not allow any visitors at all other than registered guests. That is enough not to recommend anyone to stay there. I understand there is a prostitution problem in Medellin but new guests should not be penalized for what previous guests have done.

Property was fine but their guest policy is unacceptable. I was not aware they did not allow any visitors at all other than registered guests. That is enough not to recommend anyone to stay there. I understand there is a prostitution problem in Medellin but new guests should not be penalized for what previous guests have done.

spacious, clean, nice pool, friendly and very good location

spacious, clean, nice pool, friendly and very good location

This is a stay away hotel/apartment. My girlfriends 2 young daughters visited us 3 times during our 5 day stay. They arrived to join us for breakfast one day and the other 2 visits were less than 15 minute visits. I was sent a very nasty message from the front desk that any visitors, including your own children coming to visit had a visitor limit and that guest charges would apply for each visitor. These children were family members remind you. My girlfriend and I are senior citizens and we were treated with total disrespect. The hotel staff follow your every move on closed circuit television and monitor you from the front desk. It feels like a prison from the minute you check-in. Every single guest that comes to visit you including friends, family and children are required to have an ID which is copied on a copier. There are no exeptions even if its your mother or grandmother coming by to chat with you during the middle of the day. There is nothing fun at this hotel/ apt. You need a taxi to go anywhere. There is not a single store close enough to walk to. The views are terrible if your stuck facing the forest which has crumbling old run down apartments to look at. No one would stay here. You will lose your hard earned money for the sad service you get. Stay along the main hotel strip in Poblado where you can get a free breakfast and walk to the stores. Don't expect this place to service your room, they charge extra per day for that.

This is a stay away hotel/apartment. My girlfriends 2 young daughters visited us 3 times during our 5 day stay. They arrived to join us for breakfast one day and the other 2 visits were less than 15 minute visits. I was sent a very nasty message from the front desk that any visitors, including your own children coming to visit had a visitor limit and that guest charges would apply for each visitor. These children were family members remind you. My girlfriend and I are senior citizens and we were treated with total disrespect. The hotel staff follow your every move on closed circuit television and monitor you from the front desk. It feels like a prison from the minute you check-in. Every single guest that comes to visit you including friends, family and children are required to have an ID which is copied on a copier. There are no exeptions even if its your mother or grandmother coming by to chat with you during the middle of the day. There is nothing fun at this hotel/ apt. You need a taxi to go anywhere. There is not a single store close enough to walk to. The views are terrible if your stuck facing the forest which has crumbling old run down apartments to look at. No one would stay here. You will lose your hard earned money for the sad service you get. Stay along the main hotel strip in Poblado where you can get a free breakfast and walk to the stores. Don't expect this place to service your room, they charge extra per day for that.

The location and the apartment was very nice and modern.

The location and the apartment was very nice and modern.

I apartment is located in a quite neighborhood, overall I enjoyed my stay at this place.

I like being able to cook for myself, the kitchens in my apartments at Soul were equipped well enough for me to do that, and there is a supermercado just around the corner from the property. I had a great tour of the graffiti in Comuna 13 with one the guides from the hotel, highly recommend checking that stuff out. My apartment on the 9th floor was below the gym, and that was sometimes a little noisy, but I am glad they had a gym, the pool is beautiful, it was what I needed. The staff at the reception were always super friendly and helpful. I have a major crush on one of the girls who works there. A bit pricey, but very nice.

I like being able to cook for myself, the kitchens in my apartments at Soul were equipped well enough for me to do that, and there is a supermercado just around the corner from the property. I had a great tour of the graffiti in Comuna 13 with one the guides from the hotel, highly recommend checking that stuff out. My apartment on the 9th floor was below the gym, and that was sometimes a little noisy, but I am glad they had a gym, the pool is beautiful, it was what I needed. The staff at the reception were always super friendly and helpful. I have a major crush on one of the girls who works there. A bit pricey, but very nice.

This place was beautiful! It was in a great location. Close to great shops, food and nightlife. The view from the top floor pool was stunning. Make sure you go up there before you leave! The rooms were spacious and clean! Valentina at the front desk was so friendly and helpful and reliable. Would absolutely visit Soul again!

This place was beautiful! It was in a great location. Close to great shops, food and nightlife. The view from the top floor pool was stunning. Make sure you go up there before you leave! The rooms were spacious and clean! Valentina at the front desk was so friendly and helpful and reliable. Would absolutely visit Soul again!

Best place in town!!

The staff was extremely helpful and spoke English. The on site covid-19 testing 24 hours was a extra plus

The staff was extremely helpful and spoke English. The on site covid-19 testing 24 hours was a extra plus

The Manager, Valentina, held my purchases in her office as ransom for "house charges". She promised me she would credit my stay under the Hotels.com Reservation but lied. They didn't change my towels or clean my rom 1even 1 time. I didn't get credit on my Hotels.com acct because Soul cheated Hotels.com & me. Do yourself a big favor & avoid this place and their nickel & dime ways.

The Manager, Valentina, held my purchases in her office as ransom for "house charges". She promised me she would credit my stay under the Hotels.com Reservation but lied. They didn't change my towels or clean my rom 1even 1 time. I didn't get credit on my Hotels.com acct because Soul cheated Hotels.com & me. Do yourself a big favor & avoid this place and their nickel & dime ways.

Not suited for business trips as property charges 100,000 pesos for each guess. No daily house keeping as advertised. Ran out of toilet paper and never replaced even after asking twice lol.

Not suited for business trips as property charges 100,000 pesos for each guess. No daily house keeping as advertised. Ran out of toilet paper and never replaced even after asking twice lol.

Great stay at this hotel, apartments were really nice and exceeded our expectations, reception staff very quick to help and insightful!

Great stay at this hotel, apartments were really nice and exceeded our expectations, reception staff very quick to help and insightful!

Great attention. Good people. Look forward to returning. Choose city view if you can!

Great attention. Good people. Look forward to returning. Choose city view if you can!