They are renovating the hotel but are doing a great job. Breakfast was very nice.

They are renovating the hotel but are doing a great job. Breakfast was very nice.

Front desk agent was very rude when I checked in. Hotel is dirty. Rooms are filthy and not cleaned. Tub was filthy. Overhotel is dirty. Old and falling apart.

Front desk agent was very rude when I checked in. Hotel is dirty. Rooms are filthy and not cleaned. Tub was filthy. Overhotel is dirty. Old and falling apart.

I liked the jacuzzi in the room but is missing some pillows and it took away a little bit from being able to relax and enjoy. I found the front desk staff to be on their cell phones and gives you the feel like your bothering them when they had to put their phones down to talk to me.

This property is a good value for the money. The rooms are unspectacular, but are clean and quiet. It’s also very conveniently located on the TCH. I’ve stayed here twice on cross country trips, and it’s definitely the best deal of any of the hotels in a similar price range. Would stay again for sure.

It was ok- but not as appears in pictures. Tub didn’t drain. Keys didn’t work as battery was dead. Not terrible; but not as it appears in advertisement.

It was ok- but not as appears in pictures. Tub didn’t drain. Keys didn’t work as battery was dead. Not terrible; but not as it appears in advertisement.

Great spot with an excellent Indian restaurant attached. A pool for the kids, decent rooms and a good staff. A good choice when in the Hat.

The staff were courteous and helpful as well as pleasant. The pool and hot tub were both working and in good repair. Clean towels provided at poolside. There was lots to choose from for a hot or cold breakfast. We highly recommend this hotel to anyone traveling such as ourselves.

Great spot with an excellent Indian restaurant attached. A pool for the kids, decent rooms and a good staff. A good choice when in the Hat.

Overall not bad but a little on the dusty and dirty side for my preference.

The staff were courteous and helpful as well as pleasant. The pool and hot tub were both working and in good repair. Clean towels provided at poolside. There was lots to choose from for a hot or cold breakfast. We highly recommend this hotel to anyone traveling such as ourselves.

Overall not bad but a little on the dusty and dirty side for my preference.

Very clean hotel comfortable beds

Very clean hotel comfortable beds

Nice hotel but noisy and staff stopped checking me in answer the phone then proceeded to have a long conversation in another language and not put them on hold. Not right at all very poor service

Nice hotel but noisy and staff stopped checking me in answer the phone then proceeded to have a long conversation in another language and not put them on hold. Not right at all very poor service

The stay at the hotel regarding the staff, cleanliness of the hotel was good. A bit of attention to a few small items which could lead to problems need to be address. Painting and upgrades to to grounds and common areas will make a difference with overall experience of staying at the hotel

Overall, we did not have a good experience with our stay. The room smelled musty, the shower didn't work nor did some of the outlets. When we tried to shower in the morning we learned that it was not working. Called for Maintenace and was told not on site but would be in 30 minutes. Waited over 2 hours. Finally called front desk and had them come to the room. The person confirmed the issue but was unable to do anything, He said he called their manager and was told they would look after me on my next visit, I said that was unacceptable and needed a resolution as we needed to get back on the highway and none of my family were able to shower nor did our phones charge. After a lengthy discussion, the front desk person said he would contact the manager again, he would call me and I would not be charged until we spoke. I waited 48 hours, saw the full price of the room was charged to my credit card and I received no call. I then called the hotel and spoke to the same front desk person who confirmed the issues in our room and was told - maintenance went to the room and said there were no issues. No apology for not calling me, no acknowledgment that he himself had seen the issue, I again replied that this was unacceptable and asked the manager to call me, The front desk person said he would contact the manager and call me back. This time he did call me back and I was offered $20.00 off the room cost. This was another weak attempt at customer service. I will never return!

The stay at the hotel regarding the staff, cleanliness of the hotel was good. A bit of attention to a few small items which could lead to problems need to be address. Painting and upgrades to to grounds and common areas will make a difference with overall experience of staying at the hotel

Overall, we did not have a good experience with our stay. The room smelled musty, the shower didn't work nor did some of the outlets. When we tried to shower in the morning we learned that it was not working. Called for Maintenace and was told not on site but would be in 30 minutes. Waited over 2 hours. Finally called front desk and had them come to the room. The person confirmed the issue but was unable to do anything, He said he called their manager and was told they would look after me on my next visit, I said that was unacceptable and needed a resolution as we needed to get back on the highway and none of my family were able to shower nor did our phones charge. After a lengthy discussion, the front desk person said he would contact the manager again, he would call me and I would not be charged until we spoke. I waited 48 hours, saw the full price of the room was charged to my credit card and I received no call. I then called the hotel and spoke to the same front desk person who confirmed the issues in our room and was told - maintenance went to the room and said there were no issues. No apology for not calling me, no acknowledgment that he himself had seen the issue, I again replied that this was unacceptable and asked the manager to call me, The front desk person said he would contact the manager and call me back. This time he did call me back and I was offered $20.00 off the room cost. This was another weak attempt at customer service. I will never return!

Second time staying at this location. Staff were friendly and easy to talk to. Help me understand a situation I wasn’t familiar with. Room was clean and beautiful. Very quiet. I’ll definitely keep coming back when I can!

attend wedding

Second time staying at this location. Staff were friendly and easy to talk to. Help me understand a situation I wasn’t familiar with. Room was clean and beautiful. Very quiet. I’ll definitely keep coming back when I can!

attend wedding

Friendly staff, average rooms

Very convenient. Lobby staff were helpful. The ac was barely functioning

Friendly staff, average rooms

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no review

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