Very basis but comfortable room, staff very helpful

Where to start … staff on arrival where very unwelcoming room was so dirty and outdated to the point there was no toilet paper but a roll off kitchen towel instead table on balcony looked like it had bn on fire and there was poo on the wall off the toilet I could go on but avoid this hotel at all cost !!!!

Where to start … staff on arrival where very unwelcoming room was so dirty and outdated to the point there was no toilet paper but a roll off kitchen towel instead table on balcony looked like it had bn on fire and there was poo on the wall off the toilet I could go on but avoid this hotel at all cost !!!!

No water for shower, informed staff but no changes happened.

No water for shower, informed staff but no changes happened.

Absolutely shocking AVOiD at all costs!!!!!!!!!!!!!!!!!!!! Accused of breaking the bed, filthy rooms Drug uses in the building clearly House Ing immigrants this review does not have any profanities

Absolutely shocking AVOiD at all costs!!!!!!!!!!!!!!!!!!!! Accused of breaking the bed, filthy rooms Drug uses in the building clearly House Ing immigrants this review does not have any profanities

Back and side of hotel need cleaning up and took three times of asking for the work to be done

The place could do with a major revamp

The property was old and needed repairing and updating in all areas. The room did not have adequate or working facilities.

The property was old and needed repairing and updating in all areas. The room did not have adequate or working facilities.

Overall we had a lovely stay and would come back again if there was more parking

Overall we had a lovely stay and would come back again if there was more parking

The property looks like it is in the process of being done up. That said our room was all new the carpets beds bathroom curtains were all lovely. Bit of a language barrier asking the house cleaning men for stuff. The balcony was lovely and big. Nice to sit and watch the sea. Will be returning

The property looks like it is in the process of being done up. That said our room was all new the carpets beds bathroom curtains were all lovely. Bit of a language barrier asking the house cleaning men for stuff. The balcony was lovely and big. Nice to sit and watch the sea. Will be returning

We had number of issues when arriving at the hotel but Khalid and his two colleagues were very helpful in resolving them.

We had number of issues when arriving at the hotel but Khalid and his two colleagues were very helpful in resolving them.

The property was very clean. Staff spoke very little English, was a bit noisy from other people staying. Kettle was far from a plug and if you wanted a hot drink then you would have to boil it on the floor at the other side of the room

The property was very clean. Staff spoke very little English, was a bit noisy from other people staying. Kettle was far from a plug and if you wanted a hot drink then you would have to boil it on the floor at the other side of the room

The room was basic,light on wall was taped up.very noisy at night and early mornings.shower and taps not working.needed a fan of some sort.

The room was basic,light on wall was taped up.very noisy at night and early mornings.shower and taps not working.needed a fan of some sort.

Wasn’t happy - it said we should have checked in by 3pm - ended up being 4pm It’s not good when you have 2 children who wanted to rest after a long journey Also the shower was cold until we was shown how it worked

Wasn’t happy - it said we should have checked in by 3pm - ended up being 4pm It’s not good when you have 2 children who wanted to rest after a long journey Also the shower was cold until we was shown how it worked

This should not be on the hotels.com website. The hotel should be closed down. Diety nappy in what we were told was a car park, broken furniture at the rear of the building, the reception area was completely bare of furniture and smelt of poo. We walked in and walked out again. Distusting. We didnt stay there. I want my money back. It looked like an abandoned building.

This should not be on the hotels.com website. The hotel should be closed down. Diety nappy in what we were told was a car park, broken furniture at the rear of the building, the reception area was completely bare of furniture and smelt of poo. We walked in and walked out again. Distusting. We didnt stay there. I want my money back. It looked like an abandoned building.

My room was very basic full of flies not very clean didn’t enjoy my stay

My room was very basic full of flies not very clean didn’t enjoy my stay

Sadly the management have not read the previous reviews nor chosen to act on them. The staff were pleasant and tried to be helpful but were not able to pre empt any problems with the hotel. They seemed to be busy on phones when they were present. The dead plants in pots and dirty windows outside the entrance were off putting as was the stale air in the entrance. this could all be fixed in an hour. The furniture was as shown in the photos but dirtier, There are two huge charity furniture shops in weston selling cleaner, nicer chairs. No one was on duty at check-in time (3pm) and when the receptionist returned fron shopping our room was not ready. The room itself was clean and had quite nice wall paper, the toilet, and sink were new. Sadly the shower was not and only ran to scalding water on our first night, once that was 'fixed' the water was cold. There was one single plug in the room for the TV so we had to use the supplied extension lead for the kettle. No room bedside shelves . Only 1 chair. No shelves in the ensuite, 5 mini shampoos, no soap!The list goes on and on. I think the hotel is being improved but i am sure the staff could be expected to clean and dispose of the rubbish outside- the day we left the area was strewn with nappies. If we hadn't paid in advance we would have walked out. Such a shame but no one should expect anything other than the worst sort of hostel accommodation.

Sadly the management have not read the previous reviews nor chosen to act on them. The staff were pleasant and tried to be helpful but were not able to pre empt any problems with the hotel. They seemed to be busy on phones when they were present. The dead plants in pots and dirty windows outside the entrance were off putting as was the stale air in the entrance. this could all be fixed in an hour. The furniture was as shown in the photos but dirtier, There are two huge charity furniture shops in weston selling cleaner, nicer chairs. No one was on duty at check-in time (3pm) and when the receptionist returned fron shopping our room was not ready. The room itself was clean and had quite nice wall paper, the toilet, and sink were new. Sadly the shower was not and only ran to scalding water on our first night, once that was 'fixed' the water was cold. There was one single plug in the room for the TV so we had to use the supplied extension lead for the kettle. No room bedside shelves . Only 1 chair. No shelves in the ensuite, 5 mini shampoos, no soap!The list goes on and on. I think the hotel is being improved but i am sure the staff could be expected to clean and dispose of the rubbish outside- the day we left the area was strewn with nappies. If we hadn't paid in advance we would have walked out. Such a shame but no one should expect anything other than the worst sort of hostel accommodation.

Beautiful sea view from our shared balcony which really could of done with a clean. Staff were lovely and could not do enough. They let us check in early. We had the the quad family room. Very quite and with free parking on site.

Beautiful sea view from our shared balcony which really could of done with a clean. Staff were lovely and could not do enough. They let us check in early. We had the the quad family room. Very quite and with free parking on site.

Hotel has a very unsettling vibe with unprofessional staff. Everything feels poorly organised and more like a stay at a strangers house than a hotel. Lots of shouting and running around in hallways. Room quality is terrible. Dirty, old and very uncomfortable. No plugs in rooms despite a tv hanging from the wall, with nowhere to plug it in? The lock on the door didn’t work well and the feeling of being unsafe at the hotel meant I chose to check out and leave.