Room looked nice enough although check in took a while as they weren’t sure what rooms were free, bathroom had towel rail hanging off a looked very tired an in need of an upgrade. The most annoying was that we booked a king room an it was 2 single beds pushed together and they were not fixed so when you rolled over in the night they slid apart which was a nightmare….

Great location, easy check-in, any issues dealt with quickly and efficiently, comfy bed, excellent shower, good hairdryer, nice bar area.

Great location, easy check-in, any issues dealt with quickly and efficiently, comfy bed, excellent shower, good hairdryer, nice bar area.

We paid a lot of money for our 2 night at the Hotel and we were not impressed. For a start they gave us a room with 2 singles beds when i had booked a King size. Room was not clean. The safe and TV had chewing gum on them. After 5 times of complaining nothing was done. It was not until last moment that something was done. The room was not cleaned properly. Would not recommend this hotel and we will be writing to Head Office with a formal complaint.

Great place and close to everything. The only negative is the limited menu at the restaurant

Very convenient location. Friendly and helpful staff. Breakfast could be open a bit later at weekends but that says more about us than the hotel? I'd happily stay there again.

2nd stay there, very handy for nearby theatre and restaurants. Staff really friendly and looked after us, particularly effervescent girl from Yarm 👍👏

2nd stay there, very handy for nearby theatre and restaurants. Staff really friendly and looked after us, particularly effervescent girl from Yarm 👍👏

The hotel is excellent, the staff are all helpful, the breakfast is amazing lots to chose from and all great quality food

The hotel is excellent, the staff are all helpful, the breakfast is amazing lots to chose from and all great quality food

Friendly staff and excellent service. Interior design is beautiful as well.

Great location, super clean and lovely menu

Friendly staff and excellent service. Interior design is beautiful as well.

Great location, super clean and lovely menu

Nice hotel good location really clean

Nice hotel good location really clean

Lovely place to stay, would recommend. Loved the added addition of the balcony, especially as the room was warm.

Lovely place to stay, would recommend. Loved the added addition of the balcony, especially as the room was warm.

Great location and nice hotel. Parking a little tricky but lots around if required.

Room 337 was very quite. Room 339 was very noisy with air conditionning noise during the night, despite it was off. Shower of room 337 was not very clean (black molds at various locations). Breakfast very good (top quality yogourt, good croissant, orange juice used to be far better but new one orange juice just normal, fruits, english breafast top chef) . Sealing of room door just not existing thus noise from corridor in the room.

Room 337 was very quite. Room 339 was very noisy with air conditionning noise during the night, despite it was off. Shower of room 337 was not very clean (black molds at various locations). Breakfast very good (top quality yogourt, good croissant, orange juice used to be far better but new one orange juice just normal, fruits, english breafast top chef) . Sealing of room door just not existing thus noise from corridor in the room.

Staff were so lovely and hospitable 10/10 for them. However, We were Disappointed we paid £100 per night and the beds were 2 singles pushed together on wheels, even though I selected “king size bed’ option, they moved around every time we got on & multiple times through the night from the slightest movement. The Woden flooring and the gap under the door meant you heard everything from the hallway - especially the echoing banging of closing doors. We heard good things about the refurbished rooms but we stayed on the first floor.missing covers on the shower dials and a really dusty wardrobe I had to wipe down myself before storing clothes. The floors seemed to have not been hoovered or mopped as our feet got covered in dusts when we took our shoes and socks off. The hotel is an idea location and good base but the room quality and beds made the stay feel not worth the money.

Staff were so lovely and hospitable 10/10 for them. However, We were Disappointed we paid £100 per night and the beds were 2 singles pushed together on wheels, even though I selected “king size bed’ option, they moved around every time we got on & multiple times through the night from the slightest movement. The Woden flooring and the gap under the door meant you heard everything from the hallway - especially the echoing banging of closing doors. We heard good things about the refurbished rooms but we stayed on the first floor.missing covers on the shower dials and a really dusty wardrobe I had to wipe down myself before storing clothes. The floors seemed to have not been hoovered or mopped as our feet got covered in dusts when we took our shoes and socks off. The hotel is an idea location and good base but the room quality and beds made the stay feel not worth the money.

Lovely hotel central to all local amenities lovely service room was bright and recently renovated which was an added bonus

Lovely hotel central to all local amenities lovely service room was bright and recently renovated which was an added bonus

There is plenty of parking at the hotel and the reception and bar area is lovely. For me the rooms are poor, the bed is not comfortable, the bedding felt cheap, the pillows had no puff in them and the room was really hot. I had a really poor night sleep

There is plenty of parking at the hotel and the reception and bar area is lovely. For me the rooms are poor, the bed is not comfortable, the bedding felt cheap, the pillows had no puff in them and the room was really hot. I had a really poor night sleep

The location of this Hotel is perfect and easy to get to and park. We spent a couple of days here to watch England play in the euro final and had a great time. The first days breakfast however was not good. The Chef on duty over cooked the egg, black pudding and the bacon was worst than leather. The service was also very poor, my wife asked for brown sauce (twice), it arrived after she finished her meal, and I asked for a second coffee and am still waiting. The second day was much better, but it does appear that the staff operate in a haphazard way, ie there is no continuity.

The location of this Hotel is perfect and easy to get to and park. We spent a couple of days here to watch England play in the euro final and had a great time. The first days breakfast however was not good. The Chef on duty over cooked the egg, black pudding and the bacon was worst than leather. The service was also very poor, my wife asked for brown sauce (twice), it arrived after she finished her meal, and I asked for a second coffee and am still waiting. The second day was much better, but it does appear that the staff operate in a haphazard way, ie there is no continuity.

Very handy for station and all things city centre

Very handy for station and all things city centre

We have been visiting the hotel for 11 years now and we were pleasantly surprised to see a complete refurbishment of the reception and rooms when we arrived! Room was excellent as was the food and staff!