Okay. Requested for a city view and upgrade for my daughter’s graduation celebrations. Apparently city views were declined, and upgrade wasn't to satisfaction..

Okay. Requested for a city view and upgrade for my daughter’s graduation celebrations. Apparently city views were declined, and upgrade wasn't to satisfaction..

Amazing amenities and staff with great location.

Wonderful

Wonderful

What an amazing experience. This was a staycation for my husband’s special birthday and boy did they deliver! From the start - impeccable service. Even when there was a mix up on rooms, the manager quickly rectified this. The restaurants were superb; especially The Lobby & Brooklands - outstanding Michelin star quality and staff who were very accommodating for our picky kids palates! The bar opposite brooklands was nice too - great cocktails but one of the waitresses was unnecessarily rude & unprofessional when we pointed out that she got my husband’s drink wrong! The spa was a lovely highlight. New facilities and peaceful ambience. However, 1 of 2 of the staff were quite overbearing and imposing! Despite that however the kids had fun thanks to some helpful pool toys & colourful fruit ice lollies! But the pies de resistance which made up for these minor issues had to be the suites - absolutely amazing - beautifully designed, spacious for central London and incredibly comfortable. Slept like a baby and the boys loved it. Room service was fab too. They also made an effort to decorate it with balloons and some treats. Overall - amazing service & memories! Almost perfect if not for a few staff members. Will def consider coming again.

What an amazing stay. This was a booking for my husbands special birthday and boy did they deliver. From the start - impeccable service. Even when there was a mix up on room photos on site vs reality the manager quickly rectified this. Everything was outstanding - the restaurants were superb; especially The Lobby & Brooklands - Michelin star quality and accommodating for our picky kids palates! The bar opposite brooklands was nice too - great cocktails but one of the waitresses was unnecessarily rude & unprofessional when we pointed out that she got my husband’s drink wrong! The spa was a lovely highlight. New and peaceful. Some of the staff were unnecessarily overbearing and disruptive! But the pies de resistance which made up for the tiny issues has to be the suites - absolutely amazing - beautifully designed, spacious for central London and incredibly comfortable. Slept like a baby and the boys loved it. Room service was fab too. They also made an effort to decorate it with balloons and some chanpagne and treats for the kids. Overall - superb service & memories! Almost perfect if not for a few staff members. Will def consider coming again.

What an amazing stay. This was a booking for my husbands special birthday and boy did they deliver. From the start - impeccable service. Even when there was a mix up on room photos on site vs reality the manager quickly rectified this. Everything was outstanding - the restaurants were superb; especially The Lobby & Brooklands - Michelin star quality and accommodating for our picky kids palates! The bar opposite brooklands was nice too - great cocktails but one of the waitresses was unnecessarily rude & unprofessional when we pointed out that she got my husband’s drink wrong! The spa was a lovely highlight. New and peaceful. Some of the staff were unnecessarily overbearing and disruptive! But the pies de resistance which made up for the tiny issues has to be the suites - absolutely amazing - beautifully designed, spacious for central London and incredibly comfortable. Slept like a baby and the boys loved it. Room service was fab too. They also made an effort to decorate it with balloons and some chanpagne and treats for the kids. Overall - superb service & memories! Almost perfect if not for a few staff members. Will def consider coming again.