Underwhelming experience from the property itself to the food and amenities. Not what is expected of a reportedly 5-star hotel.

Dangerous floors around shower. Wait staff poor

Dangerous floors around shower. Wait staff poor

The place is just nice . Clean, good food, very friendly staff etc. I enjoyed being there!

Conjection from non residents, lift waits and commotion’s

Conjection from non residents, lift waits and commotion’s

Very nice hotel. Great location with rooms overlooking the national park. But! The pool was out of order the whole week. No compensation offered. They will take your money if they can: - We arrived early. The room was ready, but they wanted 50 USD for an early check in. We declined, but I later realized that due to my OTA status this should be complimentary, but they obviously didn't want to honor that. - Overpriced food and drinks in the restaurant. - On the morning of departure we initially had some problems getting an Uber at first. I asked the concierge to call a taxi, which he declined! Instead we could use the "hotel taxi" to the airport for nothing less than 65 USD. Or take our chances with Uber or whatever. Which we did and ended up paying 8 USD (1020 KES) for an Uber (which included a nice tip). Shame on you Emara Ole-Sereni for trying to take advantage of people in a stressed situation!

Very nice hotel. Great location with rooms overlooking the national park. But! The pool was out of order the whole week. No compensation offered. They will take your money if they can: - We arrived early. The room was ready, but they wanted 50 USD for an early check in. We declined, but I later realized that due to my OTA status this should be complimentary, but they obviously didn't want to honor that. - Overpriced food and drinks in the restaurant. - On the morning of departure we initially had some problems getting an Uber at first. I asked the concierge to call a taxi, which he declined! Instead we could use the "hotel taxi" to the airport for nothing less than 65 USD. Or take our chances with Uber or whatever. Which we did and ended up paying 8 USD (1020 KES) for an Uber (which included a nice tip). Shame on you Emara Ole-Sereni for trying to take advantage of people in a stressed situation!

Amazing as always. Sis loved it and will be back. Best way to bribe aunty to watch the kids 👌

Amazing as always. Sis loved it and will be back. Best way to bribe aunty to watch the kids 👌

It was an amazing stay

It was an amazing stay

If I had to describe the Emara, I would say it is security wrapped in comfort. They are very accomodating to my desire to check in early and staying past my check out time because of my international flights. I would recommend speaking directly with the staff and not relying on the information from the TV. They have more information about the services of the hotel. They were also able to get me a doctor when I got sick. He came to my room. When things didnt go as I expected, they focused on resolving things quickly and immediatelly. I will definitely stay there again.

If I had to describe the Emara, I would say it is security wrapped in comfort. They are very accomodating to my desire to check in early and staying past my check out time because of my international flights. I would recommend speaking directly with the staff and not relying on the information from the TV. They have more information about the services of the hotel. They were also able to get me a doctor when I got sick. He came to my room. When things didnt go as I expected, they focused on resolving things quickly and immediatelly. I will definitely stay there again.

Thank you for the kindness and the nice service you granted me during my stay, see you soon.

Thank you for the kindness and the nice service you granted me during my stay, see you soon.

Extremely nice property near the Nairobi international airport about 15 minutes away

Extremely nice property near the Nairobi international airport about 15 minutes away

This hotel is pure luxury! Not only is it overlooking Nairobi National Park but the rooftop pool is beautiful. The beds are comfy and soft. The breakfast and dinner buffet are so delicious! We ordered room service for one of my nights and the food was so savory. I highly recommend this hotel

This hotel is pure luxury! Not only is it overlooking Nairobi National Park but the rooftop pool is beautiful. The beds are comfy and soft. The breakfast and dinner buffet are so delicious! We ordered room service for one of my nights and the food was so savory. I highly recommend this hotel

I loved the rooftop and being able to look out at Nairobi National Park to watch the sunset. I appreciated the security as it made me feel very safe that it was required for vehicles to be checked upon arrival and bags sent through metal detector before entering. My room was very clean and comfortable. A special thanks to David! He provided me with tons of recommendations for things to do and bars/lounges. He even recommended an amazing drink while I had lunch at the restaurant on the third floor. He was a pleasure and though this was a solo trip whenever I saw him I didn’t feel alone. Thank you David and Alecko! If ever in Nairobi again, I will definitely stay at Emara Ole Sereni! I also will be recommending to all my family/friends!

I loved the rooftop and being able to look out at Nairobi National Park to watch the sunset. I appreciated the security as it made me feel very safe that it was required for vehicles to be checked upon arrival and bags sent through metal detector before entering. My room was very clean and comfortable. A special thanks to David! He provided me with tons of recommendations for things to do and bars/lounges. He even recommended an amazing drink while I had lunch at the restaurant on the third floor. He was a pleasure and though this was a solo trip whenever I saw him I didn’t feel alone. Thank you David and Alecko! If ever in Nairobi again, I will definitely stay at Emara Ole Sereni! I also will be recommending to all my family/friends!

We arrived on New Year's Eve so the lobby and front desk area was a mad house, took us 40 minutes to get to our rooms as the party gore's wouldn't let us board the lift. Otherwise our stay was pleasant

We arrived on New Year's Eve so the lobby and front desk area was a mad house, took us 40 minutes to get to our rooms as the party gore's wouldn't let us board the lift. Otherwise our stay was pleasant

Stayed during day only until new years evening flight Bach to the UK. We chose the hotel for its proximity to the park and so we could catch some rest before our flight. Unfortunately due to New Year’s Eve celebrations starting before 6pm with loud music and the air conditioning not getting cold enough we could not sleep. The minimum setting was fixed at 19 deg, and no cold air could’ve been obtained. Overall the food and service and hotel ambience was perfect otherwise.

Stayed during day only until new years evening flight Bach to the UK. We chose the hotel for its proximity to the park and so we could catch some rest before our flight. Unfortunately due to New Year’s Eve celebrations starting before 6pm with loud music and the air conditioning not getting cold enough we could not sleep. The minimum setting was fixed at 19 deg, and no cold air could’ve been obtained. Overall the food and service and hotel ambience was perfect otherwise.

Property was centrally located not to far from the airport and had a really great roof top bar and restaurant

Property was centrally located not to far from the airport and had a really great roof top bar and restaurant

Hotel is vastly understaffed. Service is lacking but it is friendly

Hotel is vastly understaffed. Service is lacking but it is friendly

Loved the personal touches

Loved the personal touches