I love the room big, clean and a lot of privacy. Amazing swimming pool and a lot of plants diversity. If you don't have car you have to bring everything you need the store is about 2 miles walking. Although the hotel has a small store but only for emergencies because the prices are high. For sure I would go back.

This was our second visit to Palenque and we stayed here both times. My only complaint is the tile of the pool is visibly dirty missing a few tiles and it would be great if they had a mini fridge to keep water cold.

Super

Super

Best hotel

Best hotel

Beautiful property and very clean. Staff are very diligent and accommodating. Will definitely be coming back here for my next vacation!

Beautiful property and very clean. Staff are very diligent and accommodating. Will definitely be coming back here for my next vacation!

Everything was good

Everything was good

property was nice, but the Staff very un profesional and sometimes insulting

property was nice, but the Staff very un profesional and sometimes insulting

Lovely and peaceful property, great location near the ruins but not near the noise of the town. The rooms are basic, but clean. Our only real issue was the air conditioning wall unit that started making a lot of noise in the night. They tried to fix it, but it only got moderately better. It will be an issue for those who need it to be cool to sleep. The food in the restaurant was good and reasonably priced. Some of the staff at the restaurant were welcoming, others were rude.

Lovely and peaceful property, great location near the ruins but not near the noise of the town. The rooms are basic, but clean. Our only real issue was the air conditioning wall unit that started making a lot of noise in the night. They tried to fix it, but it only got moderately better. It will be an issue for those who need it to be cool to sleep. The food in the restaurant was good and reasonably priced. Some of the staff at the restaurant were welcoming, others were rude.

I really enjoyed our stay here staff is great, food was easily available, service was wonderful, the massage felt so good, would stay again.

I really enjoyed our stay here staff is great, food was easily available, service was wonderful, the massage felt so good, would stay again.

Disappointed that my request was not honored. We were not able to check in 45 min early. Asked for “ground level room most important to have a hammock” but got 2nd story with no hammock. Our dinner the first night wasn’t great, including the service. They were busy catering to the tour bus people and probably did their best. My refried beans were hard and cold, and hubby’s fried shrimp were very dark and overdone. We did not eat there again. Overall the grounds are lovely. Pool clean but remember to pick up towels at reception. It is a far walk. Our room was above the restroom for the pool and the maintenance equipment and was noisy. And it was not dark at night for stargazing due to all the lights. Got to hear howler monkeys and saw macaws flying, but not the jungle experience I expected due to noise and lights.

Disappointed that my request was not honored. We were not able to check in 45 min early. Asked for “ground level room most important to have a hammock” but got 2nd story with no hammock. Our dinner the first night wasn’t great, including the service. They were busy catering to the tour bus people and probably did their best. My refried beans were hard and cold, and hubby’s fried shrimp were very dark and overdone. We did not eat there again. Overall the grounds are lovely. Pool clean but remember to pick up towels at reception. It is a far walk. Our room was above the restroom for the pool and the maintenance equipment and was noisy. And it was not dark at night for stargazing due to all the lights. Got to hear howler monkeys and saw macaws flying, but not the jungle experience I expected due to noise and lights.

Good place to stay to visit the ruins.

Good place to stay to visit the ruins.

Overall, given the location, I would not qualify that as a catastrophe. BUT… Although the rooms are pretty clean, they are not spotless! One of the beds had dirty sheets, that we did not use! The general condition of the property is very average. Don’t get me wrong! It’s Palenque, it’s thick forest, you have to expect humidity, smell, bugs, the whole ordeal! I can live with that! But it is very apparent that the property is not well maintained! It could be such a paradise, but the buildings are falling apart! I guess they are trying to do something about it cause the construction guys do grinder and skilsaw from 6am to 7pm… so say goodbye to the jungle vibe! And unfortunately I had good expectations for the restaurant, but it is very average and on the pricey side. Overall, all this wouldn’t matter if it were a 50-60$ CAD a night hotel but hold tous socks, it is a whopping 105$ CAD a night, which, let’s be honest, for the location, puts your expectations a bit higher! Staff is very sweet though, especially the ladies in the restaurant, but 80 pesos MX (6.50$ CAD) for a plate of frozen French fries is a big sad no-no for me, regardless of the beautiful smiles and manners of the waitresses! (And let’s not talk about the boring ambiance!!) Overall, sadly, I must say that 100$ CAD would be used somewhere else with much more bang for the buck!

Overall, given the location, I would not qualify that as a catastrophe. BUT… Although the rooms are pretty clean, they are not spotless! One of the beds had dirty sheets, that we did not use! The general condition of the property is very average. Don’t get me wrong! It’s Palenque, it’s thick forest, you have to expect humidity, smell, bugs, the whole ordeal! I can live with that! But it is very apparent that the property is not well maintained! It could be such a paradise, but the buildings are falling apart! I guess they are trying to do something about it cause the construction guys do grinder and skilsaw from 6am to 7pm… so say goodbye to the jungle vibe! And unfortunately I had good expectations for the restaurant, but it is very average and on the pricey side. Overall, all this wouldn’t matter if it were a 50-60$ CAD a night hotel but hold tous socks, it is a whopping 105$ CAD a night, which, let’s be honest, for the location, puts your expectations a bit higher! Staff is very sweet though, especially the ladies in the restaurant, but 80 pesos MX (6.50$ CAD) for a plate of frozen French fries is a big sad no-no for me, regardless of the beautiful smiles and manners of the waitresses! (And let’s not talk about the boring ambiance!!) Overall, sadly, I must say that 100$ CAD would be used somewhere else with much more bang for the buck!

Amazing place

Amazing place

I liked the feeling of the remoteness surrounded by tropical plants.

I liked the feeling of the remoteness surrounded by tropical plants.

Beautiful setting and great food!

Beautiful setting and great food!

We loved the hotel and the food is great

We loved the hotel and the food is great

This hotel is a gem! Comfort, tranquil setting, sparkling pool, hammocks, great restaurant and food and Monkeys! Set in a jungle type setting it feels like a eco lodge and spa! Highly recommend!

This hotel is a gem! Comfort, tranquil setting, sparkling pool, hammocks, great restaurant and food and Monkeys! Set in a jungle type setting it feels like a eco lodge and spa! Highly recommend!