No one understands English. Tried boiling mineral water but when I drank it tasted very sour and had to spit it out. Hair from previous guests were not cleaned in wet area. Power of my room was out. Took 45mins to fix and after 10 mims power went out again. Had a difficult time communicaring this since no one spoke english. So terrible never will come back. And the design is sooo old and spooky.

No one understands English. Tried boiling mineral water but when I drank it tasted very sour and had to spit it out. Hair from previous guests were not cleaned in wet area. Power of my room was out. Took 45mins to fix and after 10 mims power went out again. Had a difficult time communicaring this since no one spoke english. So terrible never will come back. And the design is sooo old and spooky.

Highly recommend. One of the wortiest hotels I’ve stayed.

Highly recommend. One of the wortiest hotels I’ve stayed.

Requested a non-smoking room, but the hotel said they didn't have any more non-smoking rooms for our reserved room type. As a result, we were forced to pay extra to upgrade our room just so we can get a non-smoking room.

Requested a non-smoking room, but the hotel said they didn't have any more non-smoking rooms for our reserved room type. As a result, we were forced to pay extra to upgrade our room just so we can get a non-smoking room.

Very nice Hotel with good facility. I love this hotel and would like to recommend tourists who want to have relaxed time.

Very nice Hotel with good facility. I love this hotel and would like to recommend tourists who want to have relaxed time.

Large elegant room. All rooms are terrace style inside an enclosed giant mall. The mall has supermarkets, water parks, amusement park and shopping. Excellent food. Weekend BBQ buffet has a roast lamb.

Large elegant room. All rooms are terrace style inside an enclosed giant mall. The mall has supermarkets, water parks, amusement park and shopping. Excellent food. Weekend BBQ buffet has a roast lamb.

the location is great and the building is amazing, right in front of water park, great for family vacation. the Lobby is super fancy with huge Christmas tree and coach. food is good as well.

the location is great and the building is amazing, right in front of water park, great for family vacation. the Lobby is super fancy with huge Christmas tree and coach. food is good as well.

Mazing hotel and superlative customer service. Particullarly the work of Sharon in customer service was amazing. Congratulations!

An amazing experience. Wonderful staff who were so helpful and willing to learn English The room was luxurious. The food was delicious and the environment was appealing We would definitely return for another stay The Food Court Manager, Roy, personalized our stay by sending a platter of fruit and cakes to our room on the last evening. 10/10

An amazing experience. Wonderful staff who were so helpful and willing to learn English The room was luxurious. The food was delicious and the environment was appealing We would definitely return for another stay The Food Court Manager, Roy, personalized our stay by sending a platter of fruit and cakes to our room on the last evening. 10/10

Mazing hotel and superlative customer service. Particullarly the work of Sharon in customer service was amazing. Congratulations!

Crass, overpriced,

Crass, overpriced,

It's hospitality all the way along. Wonderful room and super good water park. Only thing is the WiFi doesn't seem to fast (150 KB/s when I used) and not too stable as well.

It's hospitality all the way along. Wonderful room and super good water park. Only thing is the WiFi doesn't seem to fast (150 KB/s when I used) and not too stable as well.

nice view, overall good services & many choices for the breakfast buffet

nice view, overall good services & many choices for the breakfast buffet

Superb services and check in were fast and efficient. front desk staff help with booking of train ticket. excellent job!!

Superb services and check in were fast and efficient. front desk staff help with booking of train ticket. excellent job!!

Very nice hotel - lot of place to walk and the attached mall with good priced restaurants. Most of the restaurants in the Global Center mall does not take VISA, Mastercard and AMEX! Very few ATM machines

Very nice hotel - lot of place to walk and the attached mall with good priced restaurants. Most of the restaurants in the Global Center mall does not take VISA, Mastercard and AMEX! Very few ATM machines

There was nothing wrong with this hotel. Comfortable room and bathroom with all the amenities one would want. Location was good for me because it was the location of a conference I was attending. Otherwise, it may be a bit out of the way for most. Chengdu is a big city with heavy traffic. To compensate, taxis are inexpensive. Biggest complaint and frustration was with the staff. They are all lovely and friendly, but with limited English and a surprising lack of knowledge about their city and the things to do there. A request to arrange a volunteer experience at a panda reserve was met with puzzled looks and three hours of discussion and confusion among four staffers at the concierge desk. Chengdu is known for two nearby panda research facilities so it was stunning to realize the staff didn't have a clue about how to make this happen. Even a request to arrange a car for an outing was met with the suggestion that we take cabs. So, stay at this hotel if it is convenient for your activity in Chengdu, but make sure you have made your excursion and outing plans before you arrive.

There was nothing wrong with this hotel. Comfortable room and bathroom with all the amenities one would want. Location was good for me because it was the location of a conference I was attending. Otherwise, it may be a bit out of the way for most. Chengdu is a big city with heavy traffic. To compensate, taxis are inexpensive. Biggest complaint and frustration was with the staff. They are all lovely and friendly, but with limited English and a surprising lack of knowledge about their city and the things to do there. A request to arrange a volunteer experience at a panda reserve was met with puzzled looks and three hours of discussion and confusion among four staffers at the concierge desk. Chengdu is known for two nearby panda research facilities so it was stunning to realize the staff didn't have a clue about how to make this happen. Even a request to arrange a car for an outing was met with the suggestion that we take cabs. So, stay at this hotel if it is convenient for your activity in Chengdu, but make sure you have made your excursion and outing plans before you arrive.

nothing is good. breakfast is not as expected and everything is not well planned.

nothing is good. breakfast is not as expected and everything is not well planned.

I stayed the hotel just because of the pool. However, the hotel gives you only two free tickets and I had to pay for kid. The room was new but not clean. The bathroom had sewage smell, and not pleasant.

I stayed the hotel just because of the pool. However, the hotel gives you only two free tickets and I had to pay for kid. The room was new but not clean. The bathroom had sewage smell, and not pleasant.