We arrived in the night to find a damp room with damp, dirty sheets (hair in the bed, terrible smell on sheets etc), leaks from radiator running right across the floor, bathroom floor covered in human and animal hair. Someone had sprayed some cheap spray in the room, that was all the cleaning done. There was a communal kitchen full of dirty washing up, a table with alcohol and cigarettes butts etc.. I was with my wife and children at 1am and we had to leave, no one could sleep there, and we are not fussy! Outside were broken rotting old cars like something out of the Texas Chainsaw Massacre! The only place we could get a room that night having relied on Expedia to ensure a minimum quality was the Radisson which cost £256! This place should be struck off immediately. We would love to get our money back and something towards the hotel room we had to pay for. Really hope to hear from you. Best regards, Henry

We arrived in the night to find a damp room with damp, dirty sheets (hair in the bed, terrible smell on sheets etc), leaks from radiator running right across the floor, bathroom floor covered in human and animal hair. Someone had sprayed some cheap spray in the room, that was all the cleaning done. There was a communal kitchen full of dirty washing up, a table with alcohol and cigarettes butts etc.. I was with my wife and children at 1am and we had to leave, no one could sleep there, and we are not fussy! Outside were broken rotting old cars like something out of the Texas Chainsaw Massacre! The only place we could get a room that night having relied on Expedia to ensure a minimum quality was the Radisson which cost £256! This place should be struck off immediately. We would love to get our money back and something towards the hotel room we had to pay for. Really hope to hear from you. Best regards, Henry

Not suitable for young families especially. The building smelt of cigarette smoke, as the cleaners were smoking in the property. The room was not made for us and one duvet had blood staines on it. The room was right next to the laundry room that had spinning machines keeping us awake until midnight. Very loud as shared property. People coming down to kitchen at all hours. The people on the phone were helpful and apologetic and got us clean sheets and new duvet cover but it was a very unsettling experience with very little sleep.

Not suitable for young families especially. The building smelt of cigarette smoke, as the cleaners were smoking in the property. The room was not made for us and one duvet had blood staines on it. The room was right next to the laundry room that had spinning machines keeping us awake until midnight. Very loud as shared property. People coming down to kitchen at all hours. The people on the phone were helpful and apologetic and got us clean sheets and new duvet cover but it was a very unsettling experience with very little sleep.

This was the worst place I have ever encountered. Drug taking and filth. Nothing like the photos and does not align with the reviews. Arrived at 2am to an absolute disaster with 3 children in a dark area did not feel safe absolutely do not stay here Hotels.com you need to do better when places like this let down your customers

This was the worst place I have ever encountered. Drug taking and filth. Nothing like the photos and does not align with the reviews. Arrived at 2am to an absolute disaster with 3 children in a dark area did not feel safe absolutely do not stay here Hotels.com you need to do better when places like this let down your customers

This place was not even findable. We rocked up to a place that appeared to be the place we booked and they asked us for £70 to stay. The place was filthy. We were told we couldn’t use the kitchen the tv didn’t work

This place was not even findable. We rocked up to a place that appeared to be the place we booked and they asked us for £70 to stay. The place was filthy. We were told we couldn’t use the kitchen the tv didn’t work

We were supposed to get a email with a code to access a key so we could let us selves in to this “guesthouse “ We never got that email! We tried to call an “emergency phone number “ but no one answered. We did contact Hotels.com they were unable to do anything. There was another couple who arrived shortly after us and they did not get any email either. This mess costed us a lot! A taxi to the “guesthouse “ and then another taxi to get to another hotel!!! Please be aware!!! This is a scam! I have not gotten any refund yet or compensation for the cost of the taxis yet. Simply unacceptable!

We were supposed to get a email with a code to access a key so we could let us selves in to this “guesthouse “ We never got that email! We tried to call an “emergency phone number “ but no one answered. We did contact Hotels.com they were unable to do anything. There was another couple who arrived shortly after us and they did not get any email either. This mess costed us a lot! A taxi to the “guesthouse “ and then another taxi to get to another hotel!!! Please be aware!!! This is a scam! I have not gotten any refund yet or compensation for the cost of the taxis yet. Simply unacceptable!