The staffs are undertrained and some of them are even RUDE and ARROGANT, it was the first time we got YELLED AT by hotel trainee and their associate, until their manager came to apologise. It was ridiculous! You can tell the hotel hardware comes with design aesthetics, however, service attitude and their food at restaurant was terrible! Both pools are much smaller than what the photos illustrated (shallow as well, at 1m height) and was very crowded already with small groups of guests. They don’t even have TV in-room (except for their family suite with the highest price package) and their central controlled air-conditioning made the room very warm (keep going at 28 degrees) and cannot be adjusted by ourselves, we needed to complain to the reception until they adjusted the temperature to 20-24 degree. Worth noting that their hotel towels are quite torn, unsure about their cleanliness. Overall experience was BAD!

The staffs are undertrained and some of them are even RUDE and ARROGANT, it was the first time we got YELLED AT by hotel trainee and their associate, until their manager came to apologise. It was ridiculous! You can tell the hotel hardware comes with design aesthetics, however, service attitude and their food at restaurant was terrible! Both pools are much smaller than what the photos illustrated (shallow as well, at 1m height) and was very crowded already with small groups of guests. They don’t even have TV in-room (except for their family suite with the highest price package) and their central controlled air-conditioning made the room very warm (keep going at 28 degrees) and cannot be adjusted by ourselves, we needed to complain to the reception until they adjusted the temperature to 20-24 degree. Worth noting that their hotel towels are quite torn, unsure about their cleanliness. Overall experience was BAD!

Loved our stay here!

Loved our stay here!

Staffs are good, but I guess the hotel regulations must be very strict. I meant, it was not their employee’s fault.

Staffs are good, but I guess the hotel regulations must be very strict. I meant, it was not their employee’s fault.

The hotel was AMAZING!!!

The hotel was AMAZING!!!

Staff service and hospitality could be improved. The building is good and design is fantastic

Staff service and hospitality could be improved. The building is good and design is fantastic

Quite good hotel room but the service is not super good. Can improve the services.

Quite good hotel room but the service is not super good. Can improve the services.

The room and hallways were hot, the building is not sufficient air conditioners

The room and hallways were hot, the building is not sufficient air conditioners

It’s like staying in fantasy land.

It’s like staying in fantasy land.

Loved the property and location :) only thing was the room was very warm and even with the air on max it still couldn’t cool it down.

Loved the property and location :) only thing was the room was very warm and even with the air on max it still couldn’t cool it down.

Hotel conditions are excellent and beautiful. Everything was wonderful except comforting, WiFi was weak only lobby and rooms worked well, stepped outside the hallway or elsewhere had no signals. Check out at 11:00am, no late check out will charge even request extra 1 hour. The room temperature was very hot to us, we were hard ly to breathe. The thermostat setting max 24 degree Celsius and you need the room key to activate. Every time we went out come back the cooler restarted again then it take a long time to cool, anyway the room was hot. Hotel locations are not good spot for tourists. This hotel cater more for local couples and families. It’s beautiful we rated 5 stars but comfortable level 3.

Hotel conditions are excellent and beautiful. Everything was wonderful except comforting, WiFi was weak only lobby and rooms worked well, stepped outside the hallway or elsewhere had no signals. Check out at 11:00am, no late check out will charge even request extra 1 hour. The room temperature was very hot to us, we were hard ly to breathe. The thermostat setting max 24 degree Celsius and you need the room key to activate. Every time we went out come back the cooler restarted again then it take a long time to cool, anyway the room was hot. Hotel locations are not good spot for tourists. This hotel cater more for local couples and families. It’s beautiful we rated 5 stars but comfortable level 3.

The hotel is great for couples looking for a lovely hotel. Not so suit with a couple with a child. Public transport bus and train is some what close but is not very convenient. Not much to do in the area, need to travel to get to all attractions or activities. Hotel looks lovely and facilities are good.

The hotel is great for couples looking for a lovely hotel. Not so suit with a couple with a child. Public transport bus and train is some what close but is not very convenient. Not much to do in the area, need to travel to get to all attractions or activities. Hotel looks lovely and facilities are good.

The property is central air meaning you cannot independently control your room temperature. AC is only activated in the summer months. If it’s a hot day in the spring, your room will be extremely hot (ours was 31.5 C at night with the windows wide open). Almost unbearable to stay or sleep in the room. Under “Amenities” on the Expedia page it does list “Air Condition” but only when you scroll to the bottom of the page will you see a note about AC is only available in the summer months. When I asked the hotel if they could help make the situation better they just gave us a small portable fan and just kept saying sorry. Cool looking hotel, but will never stay here again. Extremely disappointed and feel deceived.

The property is central air meaning you cannot independently control your room temperature. AC is only activated in the summer months. If it’s a hot day in the spring, your room will be extremely hot (ours was 31.5 C at night with the windows wide open). Almost unbearable to stay or sleep in the room. Under “Amenities” on the Expedia page it does list “Air Condition” but only when you scroll to the bottom of the page will you see a note about AC is only available in the summer months. When I asked the hotel if they could help make the situation better they just gave us a small portable fan and just kept saying sorry. Cool looking hotel, but will never stay here again. Extremely disappointed and feel deceived.

We absolutely loved our stay. This was a great hotel for our family trip to Seoul. The hotel has so much to offer. The room was spacious and our family of four was comfortable and didn’t feel like we were in each other's space constantly. The only negative was that it was unseasonably warm in Seoul this weekend and the heating/AC system was still configured for the winter so the room got a bit toasty at times. We would highly recommended this hotel and can’t wait to stay again.

We absolutely loved our stay. This was a great hotel for our family trip to Seoul. The hotel has so much to offer. The room was spacious and our family of four was comfortable and didn’t feel like we were in each other's space constantly. The only negative was that it was unseasonably warm in Seoul this weekend and the heating/AC system was still configured for the winter so the room got a bit toasty at times. We would highly recommended this hotel and can’t wait to stay again.

Free shuttle within 3km was a very nice touch

Free shuttle within 3km was a very nice touch

MY FAVORITE HOTEL OF ALL TIME.

MY FAVORITE HOTEL OF ALL TIME.

The most disappointing expert with the hotel in Seoul. Not welcoming, noisy etc.

The most disappointing expert with the hotel in Seoul. Not welcoming, noisy etc.