There are some insects in the room

The outdoor private onsen is amazing. Staff with limited English but willing to help. The booking system for the private onsen is based on first come first serve, no reservation ahead so you have to keep calling front desk to check for availability....that needs to be changed. Other than that, I'd recommend it to those who enjoy traditional Japanese Ryokan.

The staff was very friendly and professional! The onsen (public and private) were clean and nice. The rooms could use a little bit of an update though.

a little bit far from the town, must drive to get there. there's no lift in the hotel. and the hotel has a curfew , you have to back to the hotel before 23:00

The environment is good. It has two private pool which is 40min for each section. It can be booked & get the key in the front desk. But the dinner set is very basic.

Nice staff👍 Not close to Karuizawa station but it is good for a night stay👍👍 Took ard 15-20 mins by bus to the hotel.