Very close to beach . The staff were very nice!

Great customer service, hotel conveniently located.

Great customer service, hotel conveniently located.

Very Nice airport within walking distance of the main attractions in Santa Marta . I travelled with my 6 years old and we went out day and night and felt very safe . The pool is amazing and the sunsets captured from the pool are to die for . Good value for money.

Very Nice airport within walking distance of the main attractions in Santa Marta . I travelled with my 6 years old and we went out day and night and felt very safe . The pool is amazing and the sunsets captured from the pool are to die for . Good value for money.

This is a nice hotel with a great location but they have crazy admin struggles..For a start they cannot correctly charge breakfasts on hotels.com. Singles pay double, doubles pay correctly. They cannot even book a room via hotels.com if you choose three people and then try to add breakfasts. I reached out to them to try and resolve this and they just ignored me. We had three families with three people in our group. So we had to pay those breakfasts on arrival. Both mornings breakfast staff told them they didn't have breakfasts included. Would be a way better experience of they didn't make clumsy mistakes like this and actually cared about replying to guests.

This is a nice hotel with a great location but they have crazy admin struggles..For a start they cannot correctly charge breakfasts on hotels.com. Singles pay double, doubles pay correctly. They cannot even book a room via hotels.com if you choose three people and then try to add breakfasts. I reached out to them to try and resolve this and they just ignored me. We had three families with three people in our group. So we had to pay those breakfasts on arrival. Both mornings breakfast staff told them they didn't have breakfasts included. Would be a way better experience of they didn't make clumsy mistakes like this and actually cared about replying to guests.

Service

Service

Bathroom was unfinished. Towels were thin and old. Toiletries were subpar. Staff was dismissive and disinterested, even waiving a customer to cut in front of me. Bar staff made me wait 10 minutes for daily refill treatment, even with 3 workers present. Breakfast was terrible. This property and services should be considered Marriott properties. They

Bathroom was unfinished. Towels were thin and old. Toiletries were subpar. Staff was dismissive and disinterested, even waiving a customer to cut in front of me. Bar staff made me wait 10 minutes for daily refill treatment, even with 3 workers present. Breakfast was terrible. This property and services should be considered Marriott properties. They

The AC Marriott was centrally located and the service was impeccable.Great service and will stay here again

The AC Marriott was centrally located and the service was impeccable.Great service and will stay here again

The hotel was great, the amenities are good and the service was also great. The area was easily accessible from the hotel.

The hotel was great, the amenities are good and the service was also great. The area was easily accessible from the hotel.

Amazing hotel, amazing staff, very convenient and safe area, hotel is connected to a police station so police are everywhere. Close to everything walking

It was a nice hotel overall, the staff were really friendly and accommodating. I don’t know if it was just at the time but it was really dirty, there was construction near by and sewage must’ve opened up because it smelled terrible nearby outside. But other than that I really liked my stay here also wish they had bigger rooms for the people willing to pay extra

Amazing hotel, amazing staff, very convenient and safe area, hotel is connected to a police station so police are everywhere. Close to everything walking

It was a nice hotel overall, the staff were really friendly and accommodating. I don’t know if it was just at the time but it was really dirty, there was construction near by and sewage must’ve opened up because it smelled terrible nearby outside. But other than that I really liked my stay here also wish they had bigger rooms for the people willing to pay extra

I definitely recommend this place! Its clean, friendly, close to everything. The employees were so nice and helpful.

I definitely recommend this place! Its clean, friendly, close to everything. The employees were so nice and helpful.

Amazing hotel. Everyone made our stay enjoyable. Close to main attractions. Good are.

Amazing hotel. Everyone made our stay enjoyable. Close to main attractions. Good are.

Perfect location. Close to the old town and to the beach. The staff is very friendly. However there is no warm water in the shower.

Perfect location. Close to the old town and to the beach. The staff is very friendly. However there is no warm water in the shower.

This place is magical, close to the historical center, Marina and beaches. People working here is amazon, polite and always ready to help you. The parking is inside the building.

This place is magical, close to the historical center, Marina and beaches. People working here is amazon, polite and always ready to help you. The parking is inside the building.

They over charged me and they didn’t even care . Run by very young staffs. Definitely not worth the price at all. Won’t recommend , I did stay to another hotel the next 4 days.

They over charged me and they didn’t even care . Run by very young staffs. Definitely not worth the price at all. Won’t recommend , I did stay to another hotel the next 4 days.

Everyone super friendly. Nice rooms with great AC!

Everyone super friendly. Nice rooms with great AC!

We are glad we stayed at AC Hotel by Marriott in Santa Marta. The property is clean - service is amazing (more on that) - and the food was excellent. I was reluctant of the food based on the reviews however, my experience was 5 stars. The breakfast buffet and we had room service one night - all excellent. I would like to give Jonathan (Manager on Duty on 1/10/24). We had an issue in our bathroom with what we thought was a leak (turns out it was our own fault). We explained the situation to Jonathan and he presented us many options to make our stay more enjoyable - we took him up on his offer for room service for the night. His approach, empathetic listening, and act of service really summarizes our whole experience during our four night stay. As a result, we also decided to have a pool day and rent a cabana for a special occasion - the service was excellent and the experience was exactly what we had hoped for it to be. The property itself is walking distance to one of many beaches in Santa Marta, it is also close to supermarkets, bar, restaurants, everything you may need during your time in Santa Marta. If you are looking for a modern, clean, centrally located hotel with excellent service, you should consider AC Hotel in Santa Marta.