Hallways smelled like cigarettes

Hallways smelled like cigarettes

My room was very good, however, when i tried to call the front desk for 2 hours to report the people above my room was being to loud they failed to answer.

My room was very good, however, when i tried to call the front desk for 2 hours to report the people above my room was being to loud they failed to answer.

After a long travel day, you’re ready to get checked into your hotel room and relax. We arrived, walked in no one to be seen, waited and waited. I walked over a knocked on an employees only door, no answer. Continued to wait, decided I would call the hotel, well someone else was already calling the phone rang and rang and did not get answered. We remembered the doorbell at the entrance so we pushed that, finally a young man came from I don’t know where, chomping his gum, flipping his hair, and never even apologized. Very rude greeting when I’m the one paying your pay check. Won’t be staying there again and won’t recommend.

After a long travel day, you’re ready to get checked into your hotel room and relax. We arrived, walked in no one to be seen, waited and waited. I walked over a knocked on an employees only door, no answer. Continued to wait, decided I would call the hotel, well someone else was already calling the phone rang and rang and did not get answered. We remembered the doorbell at the entrance so we pushed that, finally a young man came from I don’t know where, chomping his gum, flipping his hair, and never even apologized. Very rude greeting when I’m the one paying your pay check. Won’t be staying there again and won’t recommend.

clean, great breakfast, close to downtown

clean, great breakfast, close to downtown

Very nice,clean and quiet. Great breakfast choice

Very nice,clean and quiet. Great breakfast choice

Check in staff was awesome, smiling, friendly, and welcoming. Hotel overall was clean ,our room was clean and the ac on point. Thank you.

Check in staff was awesome, smiling, friendly, and welcoming. Hotel overall was clean ,our room was clean and the ac on point. Thank you.

Amazing

Nice, modern hotel. Front desk staff very friendly and accomodating. Room comfortable. Breakfast choices good.

Nice, modern hotel. Front desk staff very friendly and accomodating. Room comfortable. Breakfast choices good.

Amazing

There was only 1 chair in the room.

There was only 1 chair in the room.

Property was average. Didn’t have coffee pot in room and room lacked a few other items

Property was average. Didn’t have coffee pot in room and room lacked a few other items

Your using the Hilton name but not the standards. Poor customer service. No bathroom fan, no carpet in rooms, no bible, no guide for the tv, no ice buckets, pool to small and always overcrowded. No scratch pad or microwave in room.

Your using the Hilton name but not the standards. Poor customer service. No bathroom fan, no carpet in rooms, no bible, no guide for the tv, no ice buckets, pool to small and always overcrowded. No scratch pad or microwave in room.

Great hotel

Great hotel

there are very convenientfacility in this hotel

there are very convenientfacility in this hotel

Horrible staff

Horrible staff

Great amenities, horrible front desk staff. 2 of the front desk employees were horrendous and one was just indifferent and kinda rude. Check in time is 3pm, but we, along with other guests, sat waiting in the lobby for our rooms until 3:30. Not super easy with little kids in tow while it’s raining out. Staff did not apologize for our rooms not being ready, and then accused me of harassing them because I asked if the room was ready after check in time. I’ve never experienced that level of poor customer service. Rooms are small and there’s no surface area for your stuff. I would not advise families to stay in a double queen. It was very cramped with 2 adults and 2 little kids compared to other hotels we’ve stayed in. Breakfast and pool were great. But… The cons far outweigh the pros for me. I won’t be staying here again.

Great amenities, horrible front desk staff. 2 of the front desk employees were horrendous and one was just indifferent and kinda rude. Check in time is 3pm, but we, along with other guests, sat waiting in the lobby for our rooms until 3:30. Not super easy with little kids in tow while it’s raining out. Staff did not apologize for our rooms not being ready, and then accused me of harassing them because I asked if the room was ready after check in time. I’ve never experienced that level of poor customer service. Rooms are small and there’s no surface area for your stuff. I would not advise families to stay in a double queen. It was very cramped with 2 adults and 2 little kids compared to other hotels we’ve stayed in. Breakfast and pool were great. But… The cons far outweigh the pros for me. I won’t be staying here again.

Love it. Our second stop at this hotel. Will be back.

Love it. Our second stop at this hotel. Will be back.