Horrible custermer service . Unresponsive. Unable to reach manager regarding my reservation. Unfortunate experience.

Horrible custermer service . Unresponsive. Unable to reach manager regarding my reservation. Unfortunate experience.

The owner of the hotel was kind and pleasant Lady The staff were social and would avail our requirements in time Ms salama was able to organise our next day itinerary in no time Thanks alot

The owner of the hotel was kind and pleasant Lady The staff were social and would avail our requirements in time Ms salama was able to organise our next day itinerary in no time Thanks alot

The first night we were placed at another location nearby in a low standard room despite the superior room booking paid 2 months in advance. The manager was not fully clear in his communication and only by escalating the issue we were able to avoid a 31st December celebration in a very poor room. Unexpected from a 5 star hotel. An upgrade to junior suite was provided. Room, ambiance, front desk people very pleasant. Buffet food not at the 5 star level. Restaurant much better. Wi-fi very weak in room and unstable in lobby.

We booked trip from Dec 30-Jan6 to celebrate the new year and my birthday. Booked through Expedia and according to their website the hotel was confirmed. On arrival at the hotel we were informed that there was a glitch with the Expedia booking system and the hotel was overbooked so they would have to accommodate us at their sister hotel KilmaNdogo hotel for the night while they rectified the situation. We were told that Kilimandogo is a 3 star hotel and we were greeted by dusty threadbare furniture, brown water coming out of the taps and no hot water or air conditioning. Following day our room was supposedly ready by 2pm, spent time by the green water pool which allegedly is due to the "green tiled floor", I guess I must be color blind. Went back to the reception at 6pm to check in to our new and improved room only to be informed that the room we were supposed to stay in was no longer available. We sat in the lobby for 2 hours while they got our new "premier suite" newly renovated,never been slept in room ready,only again to be greeted by dusty floor that hadn't been mopped clean, sediment and dead insects coming out of the water jets in the jacuzzi bath tub and again cold water. I got to turn the new year in my bikini and cover up only because I had no where to freshen up! The service was terrible, over worked, poorly trained wait staff. Literally muddy beach!!!! Did not step foot in the ocean. Do not stay in Malindi, stay in Watamu, the difference is night and day!!!

The first night we were placed at another location nearby in a low standard room despite the superior room booking paid 2 months in advance. The manager was not fully clear in his communication and only by escalating the issue we were able to avoid a 31st December celebration in a very poor room. Unexpected from a 5 star hotel. An upgrade to junior suite was provided. Room, ambiance, front desk people very pleasant. Buffet food not at the 5 star level. Restaurant much better. Wi-fi very weak in room and unstable in lobby.

We booked trip from Dec 30-Jan6 to celebrate the new year and my birthday. Booked through Expedia and according to their website the hotel was confirmed. On arrival at the hotel we were informed that there was a glitch with the Expedia booking system and the hotel was overbooked so they would have to accommodate us at their sister hotel KilmaNdogo hotel for the night while they rectified the situation. We were told that Kilimandogo is a 3 star hotel and we were greeted by dusty threadbare furniture, brown water coming out of the taps and no hot water or air conditioning. Following day our room was supposedly ready by 2pm, spent time by the green water pool which allegedly is due to the "green tiled floor", I guess I must be color blind. Went back to the reception at 6pm to check in to our new and improved room only to be informed that the room we were supposed to stay in was no longer available. We sat in the lobby for 2 hours while they got our new "premier suite" newly renovated,never been slept in room ready,only again to be greeted by dusty floor that hadn't been mopped clean, sediment and dead insects coming out of the water jets in the jacuzzi bath tub and again cold water. I got to turn the new year in my bikini and cover up only because I had no where to freshen up! The service was terrible, over worked, poorly trained wait staff. Literally muddy beach!!!! Did not step foot in the ocean. Do not stay in Malindi, stay in Watamu, the difference is night and day!!!

I single night stop over included a session in the spa.. Very good..

I single night stop over included a session in the spa.. Very good..

The hotel was nice be seems a bit warn around the edges. Would have been very nice when it was built but the buildings need to be kept up a bit better. Sadly you are basically unable to walk on the beach without being bothered. This is not the Hotels fault but given the economy of the town, people from outside are bothered for money and to buy stuff. The "beach boys" are extremely aggressive and make in a place where you have to stay behind the walks of the resort.

The hotel was nice be seems a bit warn around the edges. Would have been very nice when it was built but the buildings need to be kept up a bit better. Sadly you are basically unable to walk on the beach without being bothered. This is not the Hotels fault but given the economy of the town, people from outside are bothered for money and to buy stuff. The "beach boys" are extremely aggressive and make in a place where you have to stay behind the walks of the resort.

Traveled to Malindi for 2 days of business. This resort is great and the price-point could not be beat. It is best for a holiday, as it is not formatted for business travelers. Upside: service was great, room was great, on the beach, great restaurants with great food. Downside: wi-fi did not work the entire time I was there and it is far from town, so you can't get up and walk to see different things.

Traveled to Malindi for 2 days of business. This resort is great and the price-point could not be beat. It is best for a holiday, as it is not formatted for business travelers. Upside: service was great, room was great, on the beach, great restaurants with great food. Downside: wi-fi did not work the entire time I was there and it is far from town, so you can't get up and walk to see different things.

My wife and myself stayed in this hotel for 8 nights during June 2012. It is an absolute paradise if someone looks for total relaxation in intime tranquillity and extreme comfort without any fuss. The rooms are very spacious, the beds have first class matresses, the qualitiy of the towels and amenities is top and the overall cleanliness is outstanding. The restaurant serves a 5star quality food with a changing menue on every evening of the week. The service of the staff is super polite, extremely professional and willing to please every reasonable desire. The spa is superb and the water in the semi-olympic sized pool is pure and does not contain any clorox. The parklike garden is very well designed and taken care of, and a small heaven for lizard-watchers. The 10mile beach is just a step out of the garden and inviting for long walks or runs. Fortunately there are no nightclubs or shops in or near the hotel ....... that is another reason why we call this wonderful hotel ..... ´Paradise with Beach´.

My wife and myself stayed in this hotel for 8 nights during June 2012. It is an absolute paradise if someone looks for total relaxation in intime tranquillity and extreme comfort without any fuss. The rooms are very spacious, the beds have first class matresses, the qualitiy of the towels and amenities is top and the overall cleanliness is outstanding. The restaurant serves a 5star quality food with a changing menue on every evening of the week. The service of the staff is super polite, extremely professional and willing to please every reasonable desire. The spa is superb and the water in the semi-olympic sized pool is pure and does not contain any clorox. The parklike garden is very well designed and taken care of, and a small heaven for lizard-watchers. The 10mile beach is just a step out of the garden and inviting for long walks or runs. Fortunately there are no nightclubs or shops in or near the hotel ....... that is another reason why we call this wonderful hotel ..... ´Paradise with Beach´.

This resort was located away from Malinda proper in a quiet neighborhood. The service was prompt, polite and personal from the moment of my arrival until my departure. The room was tastefully decorated and was spcious enough to move around comfortably. The bedding was quility and quite comfortable. There are two restuarants on site. The menus offered many Italian dishes and some other western choices, all excellently prepared. The reosrt is situated next to the beach. You can see the ocean from many of the rooms. The landscaping was well maintained and the grounds were comforatble for walking around and even doing some bird watching. I highly recommend this hotel.

This resort was located away from Malinda proper in a quiet neighborhood. The service was prompt, polite and personal from the moment of my arrival until my departure. The room was tastefully decorated and was spcious enough to move around comfortably. The bedding was quility and quite comfortable. There are two restuarants on site. The menus offered many Italian dishes and some other western choices, all excellently prepared. The reosrt is situated next to the beach. You can see the ocean from many of the rooms. The landscaping was well maintained and the grounds were comforatble for walking around and even doing some bird watching. I highly recommend this hotel.