The suite was lovely and so was the pool but it was clear that they were operating on a shoestring and not up to 4-star standards as claimed on Expedia. The 4- and 5-star reviews were either terribly out of date or just manufactured. No dining facilities except for what passes as breakfast which came with instant coffee (at a 4-star resort?) puh-leeze. While it was a brief walk to the main town, the resort was located on a busy road that was hazardous to walk on. A good thing we got familiar with eateries and shops within a 15-min walk

The suite was lovely and so was the pool but it was clear that they were operating on a shoestring and not up to 4-star standards as claimed on Expedia. The 4- and 5-star reviews were either terribly out of date or just manufactured. No dining facilities except for what passes as breakfast which came with instant coffee (at a 4-star resort?) puh-leeze. While it was a brief walk to the main town, the resort was located on a busy road that was hazardous to walk on. A good thing we got familiar with eateries and shops within a 15-min walk

Room and bathroom was renovated and clean

Room and bathroom was renovated and clean

Nice place to stay off the main area. Easy 10 minute walk to Kamala beach, and good dining options around.

Nice place to stay off the main area. Easy 10 minute walk to Kamala beach, and good dining options around.

Hotel booking and check in is easy and seamless. Rooms were recently renovated and spacious. Staff were friendly. Improvement points: Slow service during ala cart breakfast Breakfast quality and quantity Closes front door after certain time at night. Guests have to enter through side door with security post. Hotel Recep unable to help much in navigating our way in Phuket due to limited English.

Hotel booking and check in is easy and seamless. Rooms were recently renovated and spacious. Staff were friendly. Improvement points: Slow service during ala cart breakfast Breakfast quality and quantity Closes front door after certain time at night. Guests have to enter through side door with security post. Hotel Recep unable to help much in navigating our way in Phuket due to limited English.

It was a good, if extremely basic hotel. You would be better off looking to stay in another part of town as getting around isn't easy nor pleasant. Suggest closer to the beach or Fantasea. Pros - Staff eager and willing to assist, service was excellent. Courtesy bus for local area. Cons - Very very basic and old. Not a good location

It was a good, if extremely basic hotel. You would be better off looking to stay in another part of town as getting around isn't easy nor pleasant. Suggest closer to the beach or Fantasea. Pros - Staff eager and willing to assist, service was excellent. Courtesy bus for local area. Cons - Very very basic and old. Not a good location

Amazing boutique hotel with a very friendly staff, especially the GM Pim. This resort is for those looking for quiet days and evenings as it's a 5 minute walk to the restaurants. But....The seclusion was worth it. Tip...( Short cut )To head to the beach or the main walking strip, head to the Big C super market and go around the right side.

Amazing boutique hotel with a very friendly staff, especially the GM Pim. This resort is for those looking for quiet days and evenings as it's a 5 minute walk to the restaurants. But....The seclusion was worth it. Tip...( Short cut )To head to the beach or the main walking strip, head to the Big C super market and go around the right side.

Very good. However breakfast menu offers limited choices only

Very good. However breakfast menu offers limited choices only

Very warm and hospitable friendly staff who spent time recommending and booking hotels alon with transportstion etc. Food in the hotel of a high standsrd too.

Very warm and hospitable friendly staff who spent time recommending and booking hotels alon with transportstion etc. Food in the hotel of a high standsrd too.

An oasis. Lovely gardens, well tended. The apartments are huge and really clean and tidy. The manager Pim and her staff were polite and so helpful, nothing was too much trouble for them.

An oasis. Lovely gardens, well tended. The apartments are huge and really clean and tidy. The manager Pim and her staff were polite and so helpful, nothing was too much trouble for them.

The woman running the operation is most cooperative, friendly and helpful. It is a 15 minute walk to the beach and you have to cross a busy main road with no crosswalk. Hotel is settled near Muslim mosque with call to prayer at 0530 every morning. Trip excursions can be arranged by the hotel. Only one person speaks English.

The woman running the operation is most cooperative, friendly and helpful. It is a 15 minute walk to the beach and you have to cross a busy main road with no crosswalk. Hotel is settled near Muslim mosque with call to prayer at 0530 every morning. Trip excursions can be arranged by the hotel. Only one person speaks English.

Unfortunately we had a few issues on arrival including A/C not working correctly and safe unusable. The reception staff and manager were very welcoming and helpful and arranged for an alternative room. Me and my wife stayed in a villa. Hotel description and reviews should be updated since there was a change in ownership and things appeared to be in need of updating and repair. restaurant, bar and spa facilities seemed limited or not in use. looking at earlier reviews and talking to people when we were there these facilities used to be very good but at the moment the new owners don't seem to be maintaining the same level of service. As said before hotel staff were very good and we had a pleasant stay. Our no recommendation would be yes if updating and renewal of some of the facilities were done.

great hotel and owner staff freindly

great hotel and owner staff freindly

My husband and I were in town for a wedding. The second day at the Royal Embassy Resort, I broke my leg (at another location). The management was amazing. Not only did they lend me a pair of crutches, I was driven to the hospital, and the driver waited hours for me while I was treated. Then I was given an upgraded suite, on the main floor, to avoid using the stairs. The resort had fantastic staff throughout, very helpful and friendly. The rooms were spotless, and had a nice Thai atmosphere. Small resort, but cozy and relaxing. Food at the restaurant was delicious and reasonably priced. The beach and shops, including a grocery store, were within walking distance, although the hotel also had a free shuttle. I have nothing bad to say, I would definitely recommend staying there!

My husband and I were in town for a wedding. The second day at the Royal Embassy Resort, I broke my leg (at another location). The management was amazing. Not only did they lend me a pair of crutches, I was driven to the hospital, and the driver waited hours for me while I was treated. Then I was given an upgraded suite, on the main floor, to avoid using the stairs. The resort had fantastic staff throughout, very helpful and friendly. The rooms were spotless, and had a nice Thai atmosphere. Small resort, but cozy and relaxing. Food at the restaurant was delicious and reasonably priced. The beach and shops, including a grocery store, were within walking distance, although the hotel also had a free shuttle. I have nothing bad to say, I would definitely recommend staying there!

Good vacation for 5 days，all staffs are friendlly. Hope to stay here again next time！

Good vacation for 5 days，all staffs are friendlly. Hope to stay here again next time！

Staff are lovely Very relaxing place Huge rooms/accomadation Wifi and air con and tv needs upgrading

The hotel in itself is no problem. It's been rated for excellence from tipadvisor on an average rating of 8.5 or so, the staff are friendly, the boss is professional and tackles problems with the room in no time. The environment of the hotel is lovely but a hotel's basic function is to first and foremost, provide a good night's rest as well as somewhere where guests can get clean. We didn't have a single good night's rest and actually dreaded going to bed because of the town (Kamala) the hotel in located in. There is a mosque nearby. As is Islam tradition, there is a call to prayer called "Adhan", which traditionally is someone reciting a melodic call from a balcony. Unfortunately in this town, they used mega loud speakers that penetrate your sleep, keep you awake at the crack of dawn (5:30am) and repeat that 5 times a day. Since noise easily leaks through the windows and doors of the rooms here, there was no escaping it, it was obtrusive and stressful every night. We were physically run down and drained by the time we left after 4 nights. While the hotel is lovely, it's a shame to be located in an area that affects the quality of their guests stay.

Second time back at the Ambassador, this time in the off season to a much more sleepy (and humid) Kamala. As before the place was lovely, the food good and the staff friendly. Can't fault it, will probably be back when we need a week off again.

Second time back at the Ambassador, this time in the off season to a much more sleepy (and humid) Kamala. As before the place was lovely, the food good and the staff friendly. Can't fault it, will probably be back when we need a week off again.

We booked this hotel for a wedding group, although actual wedding was held at another hotel. We were absolutely happy with our choice. The best part of everyone's stay at the hotel was their customer service. The manager, Phil, was super helpful, and very accommodating: they provided extra beds for one night for free, they would keep kitchen open past closing time for our guests, they would negotiate tour prices with companies and lower them for us, you name it. The breakfast quality wasn't great and coffee tasted a bit like burnt coffee, but dinner was very good. I definitely recommend this hotel considering the price and customer service they offered.