Lovely one night stay. Room very clean and comfortable. Staff very friendly and helpful. Leisure facilities good - nice pool, also used hot tub and steam room. All good.

Lovely one night stay. Room very clean and comfortable. Staff very friendly and helpful. Leisure facilities good - nice pool, also used hot tub and steam room. All good.

No warning of renovation works, strong smell of paint, fire doors wedged open, I had to close myself. Quite cold as all doors open. Lots of flies too.

No warning of renovation works, strong smell of paint, fire doors wedged open, I had to close myself. Quite cold as all doors open. Lots of flies too.

The renovations are making the hotel look better when complete. The staff were helpful. The leisure facilities are good, clean and nice. Great hotel for a weekend or a business trip

Fantastic hotel and service only gave 4 star for condition as in middle of refurb to make it even better - the changes so far to the pool area are second to none

Fantastic hotel and service only gave 4 star for condition as in middle of refurb to make it even better - the changes so far to the pool area are second to none

On arrival, check in was good. Our room was lovely, large and bright, spotlessly clean. Going for our evening meal at 6pm we had to pass through an area where workers were working redecorating a lounge area full of dust and the strong smell of fresh paint. This experience happened every morning and evening of our 5 day break. We also discovered the workmen were allowed into the dining room for their breakfast and evening meal wearing their work clothes at the same time as guests were having their meals. The pool facilities had some areas closed. We were not informed before our arrival that any of the above would be happening. We were disappointed that the management had not informed us prior to our arrival that the Hotel was going through major refurbishment work. We were also disappointed that there was not an area available for guests to relax in the evening with other guests due to the smell of fresh paint and dust on tables.

Really nice hotel with great pool, hot tub, sauna. Only stayed for one night but definitely coming back.

Really nice hotel with great pool, hot tub, sauna. Only stayed for one night but definitely coming back.

On arrival, check in was good. Our room was lovely, large and bright, spotlessly clean. Going for our evening meal at 6pm we had to pass through an area where workers were working redecorating a lounge area full of dust and the strong smell of fresh paint. This experience happened every morning and evening of our 5 day break. We also discovered the workmen were allowed into the dining room for their breakfast and evening meal wearing their work clothes at the same time as guests were having their meals. The pool facilities had some areas closed. We were not informed before our arrival that any of the above would be happening. We were disappointed that the management had not informed us prior to our arrival that the Hotel was going through major refurbishment work. We were also disappointed that there was not an area available for guests to relax in the evening with other guests due to the smell of fresh paint and dust on tables.

Very friendly staff.

We had a fantastic family break. The swimming pool was excellent for my five year old and all the staff were helpful and friendly. The rooms were very spacious and clean. There were a couple of minor jobs that needed fixing in the bathroom such as a wonky toilet seat and a broken plug. The grounds were lovely and the outdoor tennis looked fantastic. The outdoor eating space was glorious in the sun. There were clearly improvements being made to the property at the time of our stay but it did not affect the brilliant time we had there.

We had a fantastic family break. The swimming pool was excellent for my five year old and all the staff were helpful and friendly. The rooms were very spacious and clean. There were a couple of minor jobs that needed fixing in the bathroom such as a wonky toilet seat and a broken plug. The grounds were lovely and the outdoor tennis looked fantastic. The outdoor eating space was glorious in the sun. There were clearly improvements being made to the property at the time of our stay but it did not affect the brilliant time we had there.

Really nice looking hotel from the outside but major building works inside, walkways into the bar, restuarent and rooms had builders, ladders, plasterers etc, smell of filler and paint in the restaurant area was unbearable, access to our room was via a corridor which was covered in dust, very disappointed. Our room was lovely so we can see what the hotel will look like but tbh they should have closed the place, health and safety nightmare, with ladders, power tools in walkways for residents. Watching family’s with small kids navigating the walkways to facilities was quite scary.

Really nice looking hotel from the outside but major building works inside, walkways into the bar, restuarent and rooms had builders, ladders, plasterers etc, smell of filler and paint in the restaurant area was unbearable, access to our room was via a corridor which was covered in dust, very disappointed. Our room was lovely so we can see what the hotel will look like but tbh they should have closed the place, health and safety nightmare, with ladders, power tools in walkways for residents. Watching family’s with small kids navigating the walkways to facilities was quite scary.

Lovely welcome, great pool area and restaurant was nice. The rooms are huge and they have everything you need. The hotel is undergoing refurbishment which is desperately needed but the staff were brilliant and we felt very happy there. Location is good and the grounds are beautiful.

Lovely welcome, great pool area and restaurant was nice. The rooms are huge and they have everything you need. The hotel is undergoing refurbishment which is desperately needed but the staff were brilliant and we felt very happy there. Location is good and the grounds are beautiful.

The staff were extremely helpful and the room was great however, the hotel is under renovation and several areas were out of bounds. We were not told about this in advance.

Excellent ample parking, reception friendly and efficient,room comfortable and clean but tired Hotel undergoing renovation which wasn’t evident on booking resulting in bar not open and insufficient staff to deal with orders in timely manner and Sauna closed. good breakfast Would still recommend

Excellent ample parking, reception friendly and efficient,room comfortable and clean but tired Hotel undergoing renovation which wasn’t evident on booking resulting in bar not open and insufficient staff to deal with orders in timely manner and Sauna closed. good breakfast Would still recommend

Very friendly and helpful staff. We were in one of the new rooms which was very spacious and pleasant.

Very friendly and helpful staff. We were in one of the new rooms which was very spacious and pleasant.

Great stay. Great hotel. Would definitely use again.

Great stay. Great hotel. Would definitely use again.

No tv in bedroom, room was not serviced second night. No contact was made by hotel to rectify it.

No tv in bedroom, room was not serviced second night. No contact was made by hotel to rectify it.

Stayed at the castle inn hotel for 2 nights last weekend. Was a bit of a mixed bag to be fair. Good things: - great location - The room was clean, very quiet, plenty of space, the bed was really comfortable and the bathroom lovely - Great breakfast, plenty of choice. The breakfast room was nice with lovely views Not so good things: - the restaurant was not great. Menu was average and pretty basic (we would have really struggled to find something to eat if we would have stopped another night). The restaurant area was not that great for a hotel, we likened it to a weatherspoons, why they did not use the breakfast room at least for hotel guests is beyond me! - The staff….virtually all staff really need to go on a customer service course. Never once did I feel valued, most of the time they said the minimum possible with no ‘thank you’s’. A couple of examples; on day 2 our pass key stopped working so I went to the reception desk. She sorted the issue but just passed the key back to me saying ‘that’s done’. No ‘I’m sorry about that’. Also, in the restaurant when you got your food there was no ‘how is your food’ we were just left to it, when they came to clear the plates away the waitress just took them without saying a word. Overall just basic common sense things that they are not doing which doesn’t reflect well on a 3 star hotel with a spa. Despite the issues I would recommend for the location and the lovely rooms, just go elsewhere for an evening meal

Stayed at the castle inn hotel for 2 nights last weekend. Was a bit of a mixed bag to be fair. Good things: - great location - The room was clean, very quiet, plenty of space, the bed was really comfortable and the bathroom lovely - Great breakfast, plenty of choice. The breakfast room was nice with lovely views Not so good things: - the restaurant was not great. Menu was average and pretty basic (we would have really struggled to find something to eat if we would have stopped another night). The restaurant area was not that great for a hotel, we likened it to a weatherspoons, why they did not use the breakfast room at least for hotel guests is beyond me! - The staff….virtually all staff really need to go on a customer service course. Never once did I feel valued, most of the time they said the minimum possible with no ‘thank you’s’. A couple of examples; on day 2 our pass key stopped working so I went to the reception desk. She sorted the issue but just passed the key back to me saying ‘that’s done’. No ‘I’m sorry about that’. Also, in the restaurant when you got your food there was no ‘how is your food’ we were just left to it, when they came to clear the plates away the waitress just took them without saying a word. Overall just basic common sense things that they are not doing which doesn’t reflect well on a 3 star hotel with a spa. Despite the issues I would recommend for the location and the lovely rooms, just go elsewhere for an evening meal

We liked the room. It was traditional but looked as though recently refurbished. It was spacious and light. The pool, steam room and spa were great. I had mentioned it was a special anniversary and was handed a card by the receptionist. we will return maybe for a few days next time.

Good facilities, lovely grounds comfy bed. Reception was ok, but not really that welcoming compared to other places i have stayed. Changing room lockers in need of repair. Only getting one room key was a nuisance as this was needed to access the gym and the pool - not easy wgen there are 2 if you

Good facilities, lovely grounds comfy bed. Reception was ok, but not really that welcoming compared to other places i have stayed. Changing room lockers in need of repair. Only getting one room key was a nuisance as this was needed to access the gym and the pool - not easy wgen there are 2 if you