Great staff and location but it gets noisy at night time. Good value. Will visit here again if we decide decided o return to HMC

I came here ten years ago and still recall how friendly the hotel staff were so I decided to bring my family and my wife's here for 10 days. The staff...again ...was superb, pleasant and friendly. We chose a VIP room but they gave it to us on the Seventh floor which is a floor below the restaurant/bar. Thus it was veryyyyyyyyyy loud. Plus the room was facing the famous Walking Street. So if you are planning to come here and sensitive to loud noises i strongly suggest you to choose a room on lower level and away from the famous walking street. We didnt complain because my kids and wife can sleep though all this noise. Regarding the condition of the VIP room, it was spacious and super clean. No complaint. Breakfast was quite decent. I just wish some of the staff there were as friendly as the hotel receptionists and door guy. They never said hello or greeted us. But they did work hard to make sure the food was ready and available. So the manager there needs to set as an example for her workers how to be pleasant. If she doesnt smile or say hello, how can you expect her workers to do the same. Fortunately there were three of them that were nice. One complaint...my toddlers cannot drink from a big glass. They wouldnt let me use a toddler friendly bottle to refill it with water. I had to beg for a straw every mornin but that was a struggle as they kept spilling liquids all over their t shirts. Yet the manager and one fella wouldnt budge. Thought it was unfair and sad.

I came here ten years ago and still recall how friendly the hotel staff were so I decided to bring my family and my wife's here for 10 days. The staff...again ...was superb, pleasant and friendly. We chose a VIP room but they gave it to us on the Seventh floor which is a floor below the restaurant/bar. Thus it was veryyyyyyyyyy loud. Plus the room was facing the famous Walking Street. So if you are planning to come here and sensitive to loud noises i strongly suggest you to choose a room on lower level and away from the famous walking street. We didnt complain because my kids and wife can sleep though all this noise. Regarding the condition of the VIP room, it was spacious and super clean. No complaint. Breakfast was quite decent. I just wish some of the staff there were as friendly as the hotel receptionists and door guy. They never said hello or greeted us. But they did work hard to make sure the food was ready and available. So the manager there needs to set as an example for her workers how to be pleasant. If she doesnt smile or say hello, how can you expect her workers to do the same. Fortunately there were three of them that were nice. One complaint...my toddlers cannot drink from a big glass. They wouldnt let me use a toddler friendly bottle to refill it with water. I had to beg for a straw every mornin but that was a struggle as they kept spilling liquids all over their t shirts. Yet the manager and one fella wouldnt budge. Thought it was unfair and sad.

On the positive side they are in a fun location and have a nice rooftop bar and the breakfast in the morning was of decent quality. The layout of the hotel and navigating the elevators is a little odd but I can forgive this. The room was large but the bed and sheets were of poor quality. The hot water for showering was inconsistent. The shower itself was a tub you stand in and it took great care and physical flexibilty on my part to not get water everywhere. The Japanese style toilet functionality was no longer working so it was just a regular toilet. The safe required repair while I was there but this was handled in a relatively efficient manner. Staff was very pleasent and helpful. The postives and negatives leads me to give an overall "average" rating for this property.

On the positive side they are in a fun location and have a nice rooftop bar and the breakfast in the morning was of decent quality. The layout of the hotel and navigating the elevators is a little odd but I can forgive this. The room was large but the bed and sheets were of poor quality. The hot water for showering was inconsistent. The shower itself was a tub you stand in and it took great care and physical flexibilty on my part to not get water everywhere. The Japanese style toilet functionality was no longer working so it was just a regular toilet. The safe required repair while I was there but this was handled in a relatively efficient manner. Staff was very pleasent and helpful. The postives and negatives leads me to give an overall "average" rating for this property.

Excellent staffs, we totally enjoyed our stay here. Breakfast at rooftop was good, with a nice city view. If you are early, you can even catch sunrise. We would definitely stay here again when we visit.

Excellent staffs, we totally enjoyed our stay here. Breakfast at rooftop was good, with a nice city view. If you are early, you can even catch sunrise. We would definitely stay here again when we visit.

Small hotel with very friendly and helpful staffs.