Very poor attitude of the manager. Always trying to sell buffet food service. Very poor quality taste of food. Restaurant had only 3 stewart for service. All food was always cold. Starter thrown in my plate as if we are animals.

Over all rooms were quite big but the hotel should not rate it as a 5 star hotel as they have a long way to go. One of the lift was under renovation and in the other lift the button was not working. The room phone was missing some portion to show the buttons and the bathroom drain back flowed if the shower was turned to maximum.

Over all rooms were quite big but the hotel should not rate it as a 5 star hotel as they have a long way to go. One of the lift was under renovation and in the other lift the button was not working. The room phone was missing some portion to show the buttons and the bathroom drain back flowed if the shower was turned to maximum.

(Pros) Property is good for staying in Dehradun area. Good dining options. Clean and comfortable stay. (Cons) Very poor customer service experience for International Travelers. We waited almost an hour for check-in. Front desk staff wasn't very proactive and waiting for manager to get all paper work in line before check-in. Manager took a lot of time to arrive at the front desk. Once Manager there, it didn't take a long time to resolve ale to and finally able to check-in. No other complaints other than bad check-in experience.

(Pros) Property is good for staying in Dehradun area. Good dining options. Clean and comfortable stay. (Cons) Very poor customer service experience for International Travelers. We waited almost an hour for check-in. Front desk staff wasn't very proactive and waiting for manager to get all paper work in line before check-in. Manager took a lot of time to arrive at the front desk. Once Manager there, it didn't take a long time to resolve ale to and finally able to check-in. No other complaints other than bad check-in experience.

Our room Ac was not cooling in the night. I had to call twice and was attended only a few hrs before checkout.

Our room Ac was not cooling in the night. I had to call twice and was attended only a few hrs before checkout.

Booking this hotel was a mistake for our intended trip to Mussoorie - we were mislead by the property location being shown as 16km from there. In reality it is as far as 40km. We had booked two rooms with two adults in each. The check-in was bad - only person who spent time on the phone whilst we waited. There was no warmth in the reception or check-in process. We were given only one key per room rather than two per room as is generally the case. The room itself was ok. We ordered beer in the room - we were told the hotel did not have any alcohol. Later on through another interaction we came to know they had whisky - we order 90ml. Whilst we were waiting we got a call that they can’t serve as the hotel only had 150ml left so may not be able to take second order. Finally with persuasion we were served 90ml. The room only had one towel and one glass for two guests in one of the rooms. Dinner was incredibly bad - too salty and of course we tasted the worst daal possible. Breakfast was equally unimpressive. The digital clock at reception was not set to proper time. Service was poor - no smile, no personal touch as if demotivated staff. Good building, clean rooms with reasonable decor but being wasted - as how will this kind of experience bring people back or offer positive word of mouth.

Booking this hotel was a mistake for our intended trip to Mussoorie - we were mislead by the property location being shown as 16km from there. In reality it is as far as 40km. We had booked two rooms with two adults in each. The check-in was bad - only person who spent time on the phone whilst we waited. There was no warmth in the reception or check-in process. We were given only one key per room rather than two per room as is generally the case. The room itself was ok. We ordered beer in the room - we were told the hotel did not have any alcohol. Later on through another interaction we came to know they had whisky - we order 90ml. Whilst we were waiting we got a call that they can’t serve as the hotel only had 150ml left so may not be able to take second order. Finally with persuasion we were served 90ml. The room only had one towel and one glass for two guests in one of the rooms. Dinner was incredibly bad - too salty and of course we tasted the worst daal possible. Breakfast was equally unimpressive. The digital clock at reception was not set to proper time. Service was poor - no smile, no personal touch as if demotivated staff. Good building, clean rooms with reasonable decor but being wasted - as how will this kind of experience bring people back or offer positive word of mouth.

The property was amazing ! But there are some flaws

The property was amazing ! But there are some flaws

Property moved us to another location as they had no rooms for us Did not communicate anything prior Was told about the change at the last minute at the property

Property moved us to another location as they had no rooms for us Did not communicate anything prior Was told about the change at the last minute at the property

The is very modern and spacious and clean. The food menu is limit and mostly caters for international guests. The only downside is that it is isolated to any activity such as shopping etc so cannot step outside for anything. The main town is 10kl!

The is very modern and spacious and clean. The food menu is limit and mostly caters for international guests. The only downside is that it is isolated to any activity such as shopping etc so cannot step outside for anything. The main town is 10kl!

good and clean hotel, food quality and taste good during dinner, breakfast can be improved.

good and clean hotel, food quality and taste good during dinner, breakfast can be improved.

Very good stay for 2 nights. Only disadvantage is located outside Dehradun city and nothing around. You need to go ISBT junction which is around 10 min. drive from hotel to find out restaurants. If you don't have your vehicle then you have to take public transport.

Very good stay for 2 nights. Only disadvantage is located outside Dehradun city and nothing around. You need to go ISBT junction which is around 10 min. drive from hotel to find out restaurants. If you don't have your vehicle then you have to take public transport.

Was value for money

Was value for money

A plank in the washroom was broken, fell on my right feet and broke my thumb bone

A plank in the washroom was broken, fell on my right feet and broke my thumb bone

Friendly and helpfull staff Good ambience and spacious rooms

Friendly and helpfull staff Good ambience and spacious rooms

It's a great hotel. The breakfast and the food in general is delicious. Problems - swimming pool under construction. - location is a problem if you do not have your own vehicle. It is about 5km from the main Dehradun city centre. Other than that a brilliant place to stay. Would definitely recommend.

It's a great hotel. The breakfast and the food in general is delicious. Problems - swimming pool under construction. - location is a problem if you do not have your own vehicle. It is about 5km from the main Dehradun city centre. Other than that a brilliant place to stay. Would definitely recommend.

This is a newly built hotel.Location is remote and away from city and necessities also.Loads of power cuts room cooling is not that great and is nt that comfortable.Hotel staff is supportive but fooding is very costly and u don't have much dining options outside hotel perimeter also.

This is a newly built hotel.Location is remote and away from city and necessities also.Loads of power cuts room cooling is not that great and is nt that comfortable.Hotel staff is supportive but fooding is very costly and u don't have much dining options outside hotel perimeter also.