It was a nice stay, I especially like the onsen. The staff were nice and helpful. Breakfast and dinner were ok and a little overpriced, there was also no variety to choose from.

The overall hotel is built upon a much older building. In general, it was very nice but the room I had (1st floor) was dated and very worn looking. Carpets were worn and spotted (by who knows what) which made them look dirty and unkempt. Wallpaper was lifting in places. All the furnishings were scuffed and marred. That said, the beds and linens were clean, as was the bathroom. Just felt quite old and in need of refreshing. The onsen was very nice and just what you would expect. The staff were courteous and polite (as only the Japanese can be) and there were little language barriers.

The overall hotel is built upon a much older building. In general, it was very nice but the room I had (1st floor) was dated and very worn looking. Carpets were worn and spotted (by who knows what) which made them look dirty and unkempt. Wallpaper was lifting in places. All the furnishings were scuffed and marred. That said, the beds and linens were clean, as was the bathroom. Just felt quite old and in need of refreshing. The onsen was very nice and just what you would expect. The staff were courteous and polite (as only the Japanese can be) and there were little language barriers.

It was a nice stay, I especially like the onsen. The staff were nice and helpful. Breakfast and dinner were ok and a little overpriced, there was also no variety to choose from.

Nice staff but very very old hotel. Wouldn't go again!

Nice staff but very very old hotel. Wouldn't go again!

The hotel was so nice and clean, though the shuttle service ends early in the evening at 6pm,

The hotel was so nice and clean, though the shuttle service ends early in the evening at 6pm,

Comfortable though very dated hotel. Onsen was lovely. There is no food at this hotel unless you’ve made a prior booking at the restaurant. The staff helpfully drove us down the hill to a convenience store to get meal for dinner. If arriving in Gora, it’s quite a hike up the hill, but if you’ve a Hakone Free Pass, get on the cable car and go two stops up the hill, then it’s just a short walk along to the hotel. Very quiet location. Nice spot to base yourself for exploring Hakone, though plan ahead for your meals as very limited evening dining options in Gora.

Comfortable though very dated hotel. Onsen was lovely. There is no food at this hotel unless you’ve made a prior booking at the restaurant. The staff helpfully drove us down the hill to a convenience store to get meal for dinner. If arriving in Gora, it’s quite a hike up the hill, but if you’ve a Hakone Free Pass, get on the cable car and go two stops up the hill, then it’s just a short walk along to the hotel. Very quiet location. Nice spot to base yourself for exploring Hakone, though plan ahead for your meals as very limited evening dining options in Gora.

Reasonable

Reasonable

good view point in the garden

good view point in the garden

The room and the spa is perfect. I can’t offer the breakfast

The room and the spa is perfect. I can’t offer the breakfast

Blast from the past! Quite dated but overall very spacious and comfortable. Getting to the hotel was a bit tricky with suitcases with the terrain in Gora but the hotel was close to the cable car which was great for the days we were exploring. Food was the biggest challenge, the restaurant was expensive for what we got, without many other options nearby

Blast from the past! Quite dated but overall very spacious and comfortable. Getting to the hotel was a bit tricky with suitcases with the terrain in Gora but the hotel was close to the cable car which was great for the days we were exploring. Food was the biggest challenge, the restaurant was expensive for what we got, without many other options nearby

manyplaces in the room was out of oder.

manyplaces in the room was out of oder.

Amazing hotel and service, onsen open from 5 to 00 very clean and fully equipped

Amazing hotel and service, onsen open from 5 to 00 very clean and fully equipped

Lovely location, room has a great view over Hakone, however room does feel a bit dated and could use with and update. Staff are friendly and will advise where to dine if not in the hotel. Close by restaurants and shops and transport

Lovely location, room has a great view over Hakone, however room does feel a bit dated and could use with and update. Staff are friendly and will advise where to dine if not in the hotel. Close by restaurants and shops and transport

Amazing resort like feel; very serene. However, very dated bathroom; in dire need of an upgrade and renovation. Bed mattress wasn't very comfortable either and needed an upgrade also. Overall, very beautiful and nice location, and very welcoming & helpful staff.

We arrived at night with a long drive from Narita. It's good that they could do late check in unlike other hotels nearby. The room is surprisingly big for a hotel in Japan; however, the twin beds are tiny. My wife and I could not turn at all. The room definitely needs improvement. Air conditioning is mainly controlled by the hotel, not us, even we have a turn knob to adjust. The room has a balcony and a good view, which is a surprise. The carpet is so brown that you can tell it's old. Hotel staffs are nice and speak good English too. Although there is a restaurant, it is not ideal for guests who like to have last minute plan. It requires you to buy a breakfast plan the night before or you don't get to eat. Same thing for dinner. The onsen (hot spring) is nice, but definitely not as big as those that are authentic onsen hotels. We will probably go back for the price portion of this hotel, but we will definitely look for another one which has better onsen and nicer rooms.

We arrived at night with a long drive from Narita. It's good that they could do late check in unlike other hotels nearby. The room is surprisingly big for a hotel in Japan; however, the twin beds are tiny. My wife and I could not turn at all. The room definitely needs improvement. Air conditioning is mainly controlled by the hotel, not us, even we have a turn knob to adjust. The room has a balcony and a good view, which is a surprise. The carpet is so brown that you can tell it's old. Hotel staffs are nice and speak good English too. Although there is a restaurant, it is not ideal for guests who like to have last minute plan. It requires you to buy a breakfast plan the night before or you don't get to eat. Same thing for dinner. The onsen (hot spring) is nice, but definitely not as big as those that are authentic onsen hotels. We will probably go back for the price portion of this hotel, but we will definitely look for another one which has better onsen and nicer rooms.

We had a nice room with a good view of the mountains. The windows are rather small, but that makes it rather charming. The onsen is very nice and I like the outside tub with the view of nature. My wife said that the women's side was all closed in without a view. We did not eat at the hotel because the price of the meals was out of our range. It would be nice if they have a cafe in the hotel for people that do not want a multi course meal. It was a convenient walk from the cable car station and was very easy to get to and from. It would be nice if they had music channels on the TV or a radio with music. We don't watch TV and all channels were in Japanese, so not good for foreign visitors.

We had a nice room with a good view of the mountains. The windows are rather small, but that makes it rather charming. The onsen is very nice and I like the outside tub with the view of nature. My wife said that the women's side was all closed in without a view. We did not eat at the hotel because the price of the meals was out of our range. It would be nice if they have a cafe in the hotel for people that do not want a multi course meal. It was a convenient walk from the cable car station and was very easy to get to and from. It would be nice if they had music channels on the TV or a radio with music. We don't watch TV and all channels were in Japanese, so not good for foreign visitors.

Great hotel, room is spacious. Staff speaks good English. Onsen is perfect.

Great hotel, room is spacious. Staff speaks good English. Onsen is perfect.

Very nice hot spring setting, large room with view, comfortable beds, fast wifi. I will stay again, and will recommend this hotel to all.