Restaurant has excellent food and service. Location is great without the traffic noise other hotels in Prince Rupert face.

Was charged more than the rate found on Booking.com and will be more careful in the future when prebooking.

Not clean, door didn’t latch properly, overpriced, people were smoking on the balconies around us, no air conditioning or fan, water was yellow, took about 5 mins for hot water to come through the taps, parking was on the street in an unsafe area, exposed wiring in the baseboards, everything except the room was not renovated, balcony was dirty and didn’t have anywhere to sit.

Excellent

Lack of parking, unlit street parking, just front doorway snow cleared. Patio door in room drafty, excessive outside noise thru door/window

Breakfast was good, room was clean

Bathroom fan didn’t work or exist, cigarette smoke was coming through our room from somewhere in the hotel, balcony door did not seal completely

close to the mall and other stores

room was cold but the electric heater that was in the room kept us warm.

Location and staff

New room had blood on bathroom door Older room bathroom was dirty and stained bedding

Friendly front desk staff

Upon arrival, the floors were not clean, and the bathroom was not clean. We requested the maid service to come back in half an hour at 9am and they did not return. Because we stayed 2 nights, we phoned the front desk in the afternoon to at least ask for some coffee and towels for the next morning. They responded by saying we had to go get them ourselves. We decided right then that we would not ever be returning or recommending!

Good service and fast.Food was gòod

The price

faced the ocean

wasn’t overly clean couldn’t dead bolt our room door

Good value for money

The lift gave trouble and the breakfast needs attention.