Good breakfast

To noisy, blood on sheets and had to call twice for replacements and wait for new ones, who puts blood stained sheets on a new guest bed

Beautiful, very welcoming, and dog friendly

Beds were too soft. Hard to fall asleep had backache all night.

Nothing specially bad customer service

Not clean and snarls smoke everywhere

Definitely enjoyed our stay. Resort feel with fun extras… like a record player in room and s’mores by the fire pit. Free bike rentals to ride along the beach. Complimentary happy hour. Bed was firm but very comfortable. Room was quiet, clean, and nicely decorated. Bathtub was huge! Restaurant and breakfast was delicious!

Vinyl records were all pretty scratched. “Free Breakfast” was really just additional hotel fees on top of the room rate (although it was delicious!)

Location,due to World Para surf titles.

Timing of room cleaning was late in afternoon.

The breakfast was amazing. Better than the food one would get at an all-inclusive hotel. The room was so spacious. Very relaxing

n/a

EVERYTHING was exceptional. Superb location, super friendly staff, excellent food (I’m vegan) and cool atmosphere.

Fun atmosphere

No pool

Everything about it!!!!

Access to the beach, dog beach, restaurants, shops and more is superb. The staff is beyond friendly and quite helpful.

There is nowhere to potty your dog. There is nothing but concrete surrounding the hotel and you have to go quite far to find anything that looks like a strip of foliage or grass. Dogs are not allowed on the pier or beach near the pier either.

Fun atmosphere, friendly staff, clean, close proximity to restaurants and shopping.

I liked the dog friendliness. Staff was nice. Room was comfortable.

The extras and the patio size

Not being able to check in sooner than 4pm

Room was clean! Record player didn't work! Couldn't call front desk phone didn't work! Manager needs it get with I.T. and fix the room identity. Ocean Veiw should be changed to Full Ocean Veiw! The other should be Partial Ocean Veiw! Let the customers decide if they want to stay if all you have left is a Partial Veiw! Transparency of what you are booking before you arrive at the property! This was very disappointing to me as a customer!

Great location. Friendly staff

Excellent Hotel! I love how the hotel puts the visitors/customers in the center and how they create amazing possibilities to network with others. Surf vibes are lived and real!

Only a minor thing was that they cleared my room key before the checkout time. But the friendly staff has fixed it in no time. No big deal.

Cleanliness, the kindness of staff, the amenities

Everyone was so nice & the property was very clean lots to do 😊

Everything was amazing

Great location, fun vibe

very expensive for barely any amenities, rooms were tidy but not SUPER clean for the price

Great rooms