They had a whole kitchen

Worst hotel experience ever. I’ll never stay in this location again or with Hilton. This was my first Hilton experience! I expected more. At first the manager Shawn (or Sean, I didn’t pay attention to how it was spelled. Forgive me if I am wrong) was really pleasant. He had a great personality and was high energy. Upon booking he accidentally charged my card for full price after he had seen that we already paid on Booking. He told me to pull out my card and did not seem worried we would be charged. The next morning (we checked in Wednesday at 3pm) my husband had noticed the full amount was pending to be taken out of our bank account. We stayed at this hotel for work related reasons. Not for fun. The manager was not at the hotel the hours we needed him. The other staff members could not resolve or help with the issue. Two were sympathetic but could not help. Kayla was one of them. One was just downright rude. While asking for assistance one morning another customer in front of us had the same issue we did. We tried calling Homewood Suites main customer service line (not the hotel we were staying at because we knew that would not be helpful) and the person responding had said that Booking should not have charged us and that Booking had to refund us. We called Booking and they opened an investigation. Actually, while calling Homewood Suites customer service and Booking I ended up falling out of my chair because I was so upset and not paying attention. I was just focused on somehow trying to get the almost $500 back. That was embarrassing for me. We headed to the work event and one of the staff members, Kayla had called back saying that they canceled the pending transaction. We knew we had to come back because there was conflicting issues. The customer service said it was Bookings fault, and the hotel was now saying that they canceled their transaction from Wednesday. We had to break away from work to come back to resolve this issue while Shawn was there.

the staff is very friendly. the breakfast is really good.

I reserved a room with a balcony, but when I checked in at the hotel, they informed me that it was not available. they offered me a room on the ground floor which was very dirty and full of ants. The sink in the bathroom did not work.

Very comfortable and clean 2 nice size tvs looked like a little apartment

I paid 20 more than the price given it booked 2 rooms and one room was 5 dollars more they were the exact same rooms also the faucet was loose.

Accessibility to stores and the highways.

Nothing to not like.

Power was out for a long period of time

The location was clean, well maintained, and up to date. All of the staff we interacted with were all very friendly. We had no problems with check in or check out and it is very reasonably priced as well.

The only thing I didn’t like was the sound of the airplanes constantly going overhead but that is nothing I was not expecting before we got there. I knew that being that close to the airport you were going to hear airplanes so that is nothing against the hotel

Everything was good, room size and bed are nice.

Smelled really bad of smoke in room.

Beautiful outside area and entrance. Desk staff were kind and helpful.

Two different housekeepers walked in the room at different times without knocking. The furniture was old and torn up. Though the inside of the refrigerator was clean the outside appeared dirty as well as the dishwasher door. We stayed for a concert. We noticed room was stuffy before going and when we returned it was worse and had a horrible odor. Coffee maker didn’t work, toilet paper holder was broken. For a HILTON IT WAS SADLY SHOCKING. Not enough parking for all guests