Everything!

They were absolutely stunning!!

beds

staff was no where to be found. Waited 20 minutes to check in

Location

Arrived and had to call for staff. Had to call 3 times and then he appeared. Found out that pool was closed for maintenance and that was part of reason that I chose this hotel. Room was freezing when I arrived and took a long to warm up. (I like a room at 65-68 degrees and was so cold). Loud in hotel. Breakfast was ok. Hair on bathroom floor.

Not within their control, but the pool was shut down due to health issues that happened prior to our coming. That was disappointing, but not a game changer.

The location was perfect for my business conference Saturday morning in Round Lake, IL, family shopping time in Gurnee Mills Mall and central location on our way to downtown Chicago! The hot breakfast and the pool hours were excellent!!!

Large puddle caused by melting snow/rain right behind car handicap parking space to the left of the lobby entrance hampered unloading a bit but nothing major.

staff and cleanliness

breakfast needs to be updated. variety is subpar.

location, price, breakfast included

bathrooms could be updated

My room was clean...super clean. Bed and linens were soft and made me feel like a swaddled baby. The front desk service was spot on, the hotel poised for guests. It provides the basics very well. And it's a safe area.

Just about everything

No big complaints

Clean. Breakfast was ok.

Toilet was running when you flush. Loud fan in bathroom. The lady had to sneak in the conversation about weed smoking. Who is to say that I smoke weed. Profile.