Room was clean, bed was very comfortable and staff were nice and very easy to communicate with

No shelf for soap/razor and hair wash in the shower, had to put things on the ground

The location was great. Close to many restaurants and retail shops. No extra pet fees :) Comfortable room.

Curtain did not close completely. TV did not work. There were many streaming services shown on screen, though I could not access any.. even the one that said free. I had a short stay, so did not call staff to fix. The pool was very dirty. Even if I was not going to go in the pool, I wanted to read by it. But the look of it was just too bad to stay out there. Too bad because the weather was nice that day.

Impeccable!

Nothing

The atmosphere

N/a

Love the old brick building and how id been repurposed as a hotel.

I didn’t like the cancellation policy. A room was accidentally booked and even though I immediately called to cancel, no one would help me take care of this very simple cc void. B 90% chance I’ll never use Booking.com again

Nothing!

I recently had the unfortunate experience of staying at Aloft Dallas booked through booking.com, and I feel compelled to share my disappointments to save others from enduring a similar ordeal. My stay at this hotel was nothing short of a disaster, and I am left utterly dissatisfied with their services. First and foremost, the hotel's design, including the room layout, was simply abysmal. From the moment I entered, I was greeted with an overwhelming sense of distaste. The overall aesthetics were incredibly outdated and lacked any semblance of taste. It was clear that no thought had been given to creating a pleasant and inviting atmosphere for guests. The room design mirrored this sentiment, with a haphazard arrangement and an overall lack of attention to detail. I was truly taken aback by the lackluster ambiance. To compound my frustration, despite specifically selecting the "breakfast included" option during my reservation on booking.com, the hotel shockingly refused to honor this agreement upon my arrival. Their explanation, which pointed fingers at booking.com being a third party, was both nonsensical and completely unacceptable. This betrayal of trust left a bitter taste in my mouth and ruined what should have been a basic expectation for any hotel stay. It was truly the worst hotel experience I have ever encountered. As a customer, I rely on transparent and accurate information provided during the booking process. The hotel's failure to deliver on their commitment is not only a breach of trust but also a blatant disregard for their guests' expectations. Such unprofessional behavior is simply inexcusable and undermines the credibility of both the hotel and the booking platform. I strongly urge anyone considering a stay at Aloft Dallas to think twice and explore alternative options. It is evident that the hotel management lacks a basic understanding of customer service and fails to uphold their end of the bargain.

Las camas son cómodas y la habitación estaba limpia. No hace falta que cojáis el desayuno..tienes que pagar en recepción y tienes muy poca opción. Al salir tienes cafeterias mucho mejores.

Muchos problemas con el pago, id con cuidado! Pagé con antelación a través de booking y al llegar allí me dijeron que tenia que pagar unas "taxes" después resultó que me habian vuelto a cobrar la habitación, al gestionarlo me tuvieron retenido el dinero en la cuenta 5 dias, la sorpresa fue que ademas de la habitación me retuvieron 750$, según ellos, esto era culpa de mi banco...y mi banco me decia el contrario, bueno en fin... mas de 3 semanas el dinero retenido. Ademas que me realizaron un pago de 9$ cuando ya no estaba ni en el hotel... Ruidos en la fachada del hotel que nos despertaban durante la noche...como si hubiera alguna lama suelta.

Fresh design and relaxed atmosphere. Great building recuperated