Location and staff

Small cold water swimming pool outside located most of the time in the shade - can’t be helped though

A very funky place to stay. Staff were so lovely. The accommodation was perfect - family of 4, two late teenage kids. Breakfast was also lovely.

The location of the hotel was excellent! In short walking distance of the major attractions on the west side of Los Angeles. The staff at the hotel were also very friendly and easy to talk to.

Geräumige Zimmer, zentrale Lage, sehr freundliches Personal.

Die Extrapreise für die Cabanas sind sehr übertrieben, deshalb haben wir sie auch nicht genutzt. Auch das Parken kostet nochmal eine ordentliche Stange Geld (glaube es waren 50$ pro Tag).

The location, facilities (pool, gym) and staff were wonderful. It was easy to get around, with lots of local food options within a reasonable walk. The beds were super comfy, and the rooms were spacious.

The barista staff were not great, took forever each morning to make bad drinks (burnt milk in both lattes and hot chocolates). We ended up going elsewhere for coffee after several bad (and expensive) experiences.

Comfortable beds, full ocean view, color palette, close to a myriad of attractions

The prices of your food and cocktails. Ridiculously high. We paid $41 for a flatbread pizza that was just meh.

Great location, clean.

No coffee in the room. You need to buy it at thier coffee shop for $7 a cup. For $500 a night they could supply coffee for free.

Overall the hotel was great including the bar and pool area. Rooms and views were excellent plus the location was perfect for all of our needs

Overnight parking charges

Yes breakfast was amazing

I honestly didn't want to leave this horrible review. But due to the fact of me wasting my money, that doesn't sit well with me. My stay at Viceroy SM was pleasant until I came across manager William, who wasn't pleasant. I went to a steakhouse and spent almost 300, party of 1. I didn't eat much and returned back to the hotel. The next day, I had no idea my room or hotel wasn't equipped with a microwave. I asked the hotel manager William if he could possibly warm up my food. (And he simply stated no because of a health code violation). He wasn't remorseful at all!!. He didn't even try to warm up my food in the staff room microwave!! He just declined me, like I wasn't even a guest. And I thought it was strange during the conversation that William mentioned that I live in New York. And asked how do you know I live in New York? He stated, "Oh, because I looked at your profile." I was never checked in by William. This is a huge safety issue for me. Obviously, being a female solo traveler with human traffic this made me feel very uneasy. I wasted money/food and my privacy was invaded

very clean and walking distance to all the main attractions

The coffee ☹️ was not the greatest cup I have had and l am from Melbourne Australia, I know good coffee

The color

Not clean enough

Location fabulous. Bedroom had sea views and hotel located within 5 mins walk of beach, 10 mins walk to pier and 10 mins walk to restaurants and shops. Complimentary bike service. Clean, modern and well appointed rooms. The foyer was buzzing with people and a live DJ around the bar - pool area. Had we been staying longer we would have enjoyed and soaked up the atmosphere. You certainly felt like you were in the heart of Santa Monica. A true young feel good vibe.

Maybe the cost of parking with only valet parking available but this is Santa Monica.

Beautiful bedroom Wonderful bathrooms

Thé pool is much smaller than we thought ( looking at photos ) not many sun loungers for guest if you do want to relax

Clean & modern

Paid over $700 night after ad ons, no complimentary coffee in room, wifi is limited to 3 devices, no ice machine in floors, use of swimming pool gazebo is an extra $300USD per day, no hot tub.

Great hotel. Pool area quite small, but really well set up. Main attraction would be the staff, who were excellent in every respect (and doubtless deserve the pay rise that is subject of the current LA hospitality workers strike).

One criticism - breakfast WAY too expensive. Happily, Main St is just a short step away - much better value

Perfect location. Great rooms overlooking the sea. Good breakfast. Gym really nice. Did a yoga class on the beach and took a bike to get there. Would definitely recommend that.

The food in the restaurant was only soso. But it’s a lovely vibe and so we did eat in during our stay. Staff seemed a bit mixed. Management all over it. Wait staff not so much.

Everything

Nothing

Very cool hotel. Great decor and a cool vibe. Greta location close to beach and pier. Staff very friendly and helpful. Comfortable beds and rooms.

Nothing

location

better hotels near by.

fantastic service, very nice hotel, newly remodeled.

nothing

The rules they had around what they would serve, where and at what times of day was ridiculous. The photos of the pool area are very misleading. The resort fee is ridiulous because they don't really deliver on the promise. I had stayed at Viceroy in cabo the week beofre, whichw as amazing. This one did not live up to the name.

super nice staff, very clean / remodeled facilities, great location, awesome restaurant -- all around fantastic hotel

nothing wrong with it. it really was a great hotel, and I'm high maintenance