Location

The room was noisy with HVAC sounds and loud, rude neighbors, and breakfast was average (condiments out of stock)

The pool and activity room was great, crowded but still had lots of fun. Staff was very friendly. Breakfast was good with lots of options and seating areas. Beautiful view of city and lake.

The bar closed at 9:30 and snacks and drinks were so over priced. Lots of young screaming and crying kids at the pool without any supervision or parents in sight, throwing random objects into the pool

bathroom slippers would have been nice

Breakfast was good.

There were many hidden fees that were not covered in the booking.

Pool for the kids to play in, close t downtown. Right across from the lake.

The parking.

I liked the whirl pool and games room

I would have liked whipped cream with the waffles at the breakfast buffet

We arrived at our original hotel and was disappointed within minutes this hotel has us booked and we arrived within moments. Our room was clean, the view was beautiful, we felt safe with our young children and the staff were always accommodating and also there were people present cleaning at all times. This will be the place we stay every time we visit!

No smoking area

Let's start with how friendly and professional the staff were. We LOVED our room as well. My husband and I traveled with our 2 year old, and it gave him enough room to run around. Since our room had a living room, kitchen, and balcony. They have a small children's playroom that is open for kids from 5 am to 11 pm, and that was super helpful! We took advantage of the pool as well, and my husband son loved that. The breakfast was very yummy. Safe parking on property as well. Also, our TV remote wasn't working, and when we called and asked for batteries, they came up right away and just gave us a whole new remote control.

I wish the comforter was a little bigger for the king bed, and I wish they had a couple more things for toddlers in the kids' room.

It was okay.

I had reserved a suite for a balcony/Lake View for New Year’s Eve, with two bedrooms and three beds. But when I went to the room, I had a suite with two bedrooms, two beds, and no balcony/view. I went back to tell them that I was given the wrong suite. The staff said to me that the third party (Booking) that they have a contract with was giving wrong information on their site and that I had not reserved a balcony with Lake View. I had to go to my confirmation that Marriot had already received, to show them what I had reserved on my end. I was very upset that I was unable to received what I had reserved. The staff moved me to a two bedroom suite with three beds and with balcony but no lake view. According to the Marriott it was MY FAULT for reserving at Booking.com (the third party that Marriott has contracted), and didn’t get the Lake View Balcony that I had reserved originally!!! I will never stay at this hotel again!

breakfast was great. loved the room. Staff was very friendly.

Restaurant food options need to be better. Parking sucked! Parking spots are too tight! would have been nice to have pool open 24 hrs.

I loved that they had a pool and breakfast. I also loved how they upgraded me without an extra charge. Idk why but it was nice.

The room was clean and spacious. The kitchen was equipped for basic cooking etc and big enough. Spacious rooms and both had lake view. Comfortable. We used the Streetcar to go downtown and back.

Great Staff very friendly and really nice breakfast and cooking facilities.

Could get towels after a few days stay rather than having to go down and get them but not a bad complaint at all.

Breakfast every day but Thanksgiving was good

When I called to ask for additional blanket and pillow at 10:30 pm, after the number for housekeeping was busy, the desk person told me "You should come down to the desk to get it yourself." I asked if this was a self service hotel? So shocked at the lack of awareness of customer service. Was I supposed to leave my sleeping baby alone in the room to get the blanket? What am I paying for, if not customer service and some kindness from the staff??

Excellent breakfast with multiple hot choices. Great location on the water with easy access to entire downtown.

Undisclosed parking and pet fees, poor communication and responsiveness to questions about pet and parking fees.

I love the rooms vey homie feeling the beds were comfortable too

Parking garage was very hard to get out of your car slid coming up the hill

Breakfast

Next-doort was loud & let front desk to call them turn down noise. My 8 month daughter who was traveling was effective by no sleep.

Very comfortable space.

NA

Location, size of room was superb. Breakfast buffet was nice, pool and hot tub were great. Comfy room.

Very dated but was clean

Location, customer service, food, comfort.

The reception was great and the entrance did not disappoint, but entering into the elevator and hallways you could tell the hotel was starting to show its age. The rooms were further more a disappointment and the screen doors fell off, the lock was faulty and the couch very worn along with the pull out mattress which was not even made. It was a gross mattress.

Mentioned above, but overall cleanliness, aged mattresses, mold on the deck everywhere, broken doors and locks.

Family environment

Location of food establishment a little bit on a distance.

The lobby and pool.

The breakfast was subpar.

The rooms were spacious, and we had a good time during breakfast. The location was perfect for Climate Plage Arena—lots of nearby restaurants.

I had a terrible experience during check-in. The front desk agent named Lynn was very argumentative with me and the previous guest. She gave us two different prices, which was confusing. Unfortunately, the manager, Ben, was not helpful in resolving the issue.

Clean room, friendly staff

Mattress in fold out bed was past its best. Breakfast was rather average too.

Breakfast was above average

Parking was expensive. Room was advertised as having a lake view, but I was assigned a room on the back side of the building.