I have stayed here multiple times and I love how clean the property and hotel are

The room was clean

The walls were thin and you could hear people at night in their rooms.

Pool

Room facing highway and noisy at night - maybe new windows required. Plus shower curtain in bathroom ripped in three places.

Loved it hot tub and room was great

Xxx

The convince of its location. The hot tub and pool were our kid’s favorite

We didn’t have any conditioner in our room.

Our stay at the Hilton Garden Inn in Erie on July 15th, 2023, was a complete disaster. We had booked 3 rooms for 8 of us looking forward to a good time. But things took a horrible turn when, during our dinner at 11 p.m., aggressive banging on our door scared us to death. Through the peephole, we saw two shirtless, drunk men outside. We called the front desk in panic, only to find out that a single night staff was on duty. We begged for the manager, but they never showed up. We were trapped, terrified, while the men lingered. The receptionist claimed he talked to them, but our sense of safety was shattered. The following days brought more disappointment - broken promises of refunds, partial reimbursement for just one room despite affecting us all, and over 40 days of waiting with no refund in sight. This Hilton Garden Inn cares nothing for guests' well-being, and Booking.com's lackluster customer service made it even worse. This was an unforgettable lesson to avoid both this hotel and booking through Booking.com at all costs.

I like where it was located at.

The staff was rude. There were no vending machines. When I asked for additional towels, since we had 4 people, they didn’t have any and were rude about it. In our listing it said breakfast was included but at the hotel, it was $15 per person.

Staff was very friendly and the facilities were clean. Drinks were mixed well and bartender was great. The pool and whirlpool were very well maintained and had a great temperature. The hotel is close to a lot of shops and restaurants which made things very convenient.

The bed was noisy everytime you moved. It squeaked and it did wake me and my husband up a couple times when one of us moved. The pressure in the shower wasn't horrible but also wasn't terrific.