Love the pool and we can walk to the strip.

We chose rooms facing the indoor pool. The rooms were noisy and very humid. Next time we will not choose that area.

The hotel was amazing in all

The beds are extremely uncomfortable and had my daughter and I in a lot of pain

The king room was amazing. The view was lovely. The property was close enough to walk downtown. I can't thank John and Ursula enough. Everyone working there was helpful and friendly.

Nothing

It was a nice location

We have stayed here previously. They have an indoor pool. It was overrun with kids being loud and doing things they weren’t supposed to. It was the same in our prior visit. Management and security was obvious, just like before. On our second night, we noticed a roach crawling on the wall. Then we noticed two or three more. They kept coming into the room. We went to the front desk. They said they had just fumigated the wing. That is why we were getting bugs. We checked out at midnight. The people the day before, next door, checked out at 5 AM. The front desk said they had bugs too.

Clean and fairly close to town

Lock on sliding glass door was very loose and needed replaced. No more free coffee or free breakfast

It’s beautiful,peaceful and staff was awesome

Nothing

The property was great it was clean staff was nice my biggest problem with the entire property was the restaurant located in the hotel. Absolutely horrendous food old and dry. Called the manager of the restaurant which in turn argued with me told me her food was fresh 80% of the food was unedible and was thrown away and cost my wife almost $100 for me my two sons and herself. I was very dissatisfied from 1to 10 negative -6

The restaurant inside the facility food was old and disgusting and unedible and very expensive. Spoke to the manager with no results and refuse to refund our card for almost $100.

The pool is nice,does get crowded. It is in a nice location. Walking distance to the strip in Gatlinburg. The staff is nice. The bigger bald guy working the front desk is the best.

We had to make our own parking spot because the lot got full. The Wi-Fi and cable was out the entire stay. Thursday-Sunday. The rooms are decent. This was our second time staying,not sure if we will be back because of these issues.

Room was spacious and clean. Very comfortable.

Parking lot was small, and had to park in the back of the building and walk around to the front of the building.

We had roaches in our room

Nice facility with great pools. Staff was friendly and lobby was clean. The indoor pool was a hit. Location was perfect.

Stayed with a indoor pool room which was a little loud until they turned off the waterfall. I probably wouldn’t use this room again unless I knew kids would be in the pool till 11:00 PM. Parking was a challenge during busy times to find a spot coming back from dinner at night. Breakfast was a basic continental breakfast you would get for free, but here you have to pay for it, not worth the money. Also, this hotel was on a hill, which was difficult to come up with children after a day in town.

Fairly close to downtown area. The trolly picked up at the hotel location.

Maid did not clean our room. Noisy at night and early morning. Food was terrible at this hotel.

We liked the staff- all were friendly.

It needs updated. Tears in the carpet. Rust all over the lamp shade. The curtains needed to be darker bc at night the light outside our room really came through. There was a hole next to the sink so whenever the person in the room behind us turned their light on in the bathroom we could see the light. The indoor pool area was extremely hot and hard to breathe in.

Such a great pool with a waterfall! The room was clean with very comfortable beds. The staff was friendly and housekeeping was great. Our kids loved it too! Also a good location close to restaurants.

Would be great to have complimentary breakfast.

It's just a great place

Nothing

John who checked us in was the best! Both pools were amazing! Trolley stop right in front of the hotel! Clean hotel and just great location.

Honestly, I didn't have a complaint for this facility.

Pool was awesome. The staff was very friendly and the rooms were very clean.

No fitness facility of any kind and that you had to pay for breakfast that wasn’t all that great but overall would stay here again, no hesitation.

pool was nice and big

sheets had stains on them

I like the location of the hotel to downtown. The pools are nice we used the outside because the indoor was full due to size and was filled with kids.

The walk back to the hotel was horrible because it was uphill. We finally figured out that the trolly came to the hotel and once we got the route down it was better, but the trolly only runs to 11:30pm so if you stay out pass that time you will have to walk back. We plan to stay at this hotel again with the kids because the pool indoor was full of kids and we felt that we couldn't enjoy the indoor pool because of the children.

both pools and the river outside

location

somewhat dated and no free breakfast

clean and friendly staff- very neat hotel!

The location was great, the grounds, and rooms were clean, great staff.

Indoor pool is a little small for swimming. The outside pool is nice, but needs to be heated.