I booked through booking.com and prepaid. After checking out, I just checked my credit card and realized I was charged again by the hotel. I called and initially the receptionist said she would refund me and then the line disconnected. I tried calling back 5 times but it would just go to voice mail. What do I do now?

The staff especially Katie were very accommodating and pleasant. The beds were very comfortable and we slept well both nights.

The floor under both beds needs to be vacuumed or swept of dirt and trash.

View was of the mtns. stunning!

AC/heater made clunking noises. Had to turn it off No stained in the sink drain. . .concerned I might drop an item down the sink! Did not like one-day toilet paper! No hand soap at sink!

our room was very comfortable and quiet. The bed and pillows were perfect. The AC was quiet. Breakfast was good and the eating area was spacious.

Lotion was not provided in the bath.

Staff was courteous. Spacious room.

Breakfast

Nice to have breakfast and coffee

Location was good for our purposes. The breakfast and breakfast room were nice. The staff was great. Several things didn't work in our room. The staff tried but could not fix everything. No TV for two days.

Really should have a working TV in a hotel room.

Quiet

Having my belongings removed from our room

the pool

nothing

The breakfast was good. The hottub was not working which was a bummer.

The hottub was not working.

Breakfast we the best part.

We had to move rooms. Staff at check in was less than happy to be at work. They didn’t have an extra blanket.

Friendly staff.

Breakfast

The property is very nice and the location works very well for us. It's very nice to have the BBQ place and the brewery "on the property". We don't travel with our pets but it's nice to know you accept them.

The continental breakfast was just "okay"

The staff was amazing and the room was comfortable. The breakfast was great

The pillows were not very good.

I liked that there were 2 restaurants on the property. Very convenient.

For some reason they were out of butter for the toast and waffles.

sorry Ned it today

nise

The room was really nice, clean and comfortable.

The first time we stayed there was a huge section of our comforter that had a pet urine stain and smell. The 2nd time my car was stolen from there and their security system wasn't up to date, so they haven't got the footage.

The breakfast was

Spacious room

Hot tub was not in service and no one told us. This was one of the reasons i choose this hotel

toilet broken

room had a funny smell and even in the hallway. found a toe nail in the towels folded in the restroom. ac thermostat was broken on the wall

fresh hot drinks in entrance hall

plastic and polystyrene cutlery plates etc very environmentally poor