Friendly staff, easy parking, Starbucks coffee always a plus

Shower curtain had mold on it Carpet had a couple of large noticiable stains

Location

Price was expensive for just one night, I charged 1 water and 1 iced tea to the room that were well overpriced

Front desk hospitality. Two lights on each end of the bed.

The light chargers were not compatible with my laptop device.

Hotel area and room was clean. Staff was nice. Great location for restaurants. Would stay here again.

Would have been nice for something small for breakfast to be included in the price. Other reviews I read before booking complained about the street noise. Can you hear it yes but you’re in downtown of a major city of coarse you can hear cars and stuff.

Front staff woman was very nice and accommodating

N/A

The location, cleanliness, and pleasant, helpful staff members

All was good

Close to everything we were here for

Can’t get a cup of coffee on a Saturday morning at 11 I’ve never had that happen before Had to pay for parking in their own lot (15.00 a day)

The location, easy parking.

Restaurant close, continental breakfast not included for the price and no daily room refill...needed to go get toilet paper, use day before glasses, no additional coffee etc

no coffee until 7am, charge for parking pass is not told to you upfront

Nice staff clean room

Park was in public ramp

Staff very friendly and attentive, comfortable rooms and great location in downtown Syracuse.

I was of the impression that breakfast was included, but it as not. $24 for 2 bagels and 2 coffee’s!

centrally located, rooms very clean

the mattress was uncomfortable.

the sink broke and it wasn’t fixed.

Bed

The location met our needs to attend dining in the area as well as the arts and crafts fair in town. Our family prefers to stay at Marriott locations when we travel.

This was the worst stay we have ever had at a Marriott. The front desk staff checked us in and that was the last we saw of them. We called down for extra bedding and had to leave a message. Two and a half hours later we saw the bedding left on the floor outside our door. Nobody even knocked or let us know it was there. The bedside phone did not work at all. Later around 7pm and 8pm my teens went to buy ice cream in lobby twice and couldn't because nobody at the desk to cash out. At 1am there was an argument in the hallway, we called down to ask for assistance for one of the guests who seemed like she was in an unsafe situation and nobody answered. WE CALLED THE POLICE FOR HER. Those guests were escorted out and asked to leave the property separately. The breakfast was sub par at best and we don't expect a fast food counter in a Marriott lobby, so we left without eating and purchased only a coffee.

The staff was very friendly and accommodating. Everyone — front desk, Starbucks, cleaning staff — all very nice.

Since everyone was so nice to us, I feel bad leaving anything negative, but I am hoping it will help. There is a sense that this hotel is understaffed. It really needs a deep clean, not just the kind the housekeeping staff can provide. There was a lot of dust built up on the furniture and decor, wallpaper needs attention, carpeting needs a good shampooing and the hallways need vacuuming. Marriott should invest some TLC into this place and its employees. The hotel is located in the heart of a lively restaurant and bar area, so it tends to be loud until the wee hours of the day, which is obviously not the fault of the staff, just a heads-up if you are traveling with babies and those who are light sleepers.