The facility was beautiful, the beds were comfortable, and everything was very clean

It’s convenient to be at a property that has food. They had a very limited amount of food for dinner, but there were many restaurants close. Complementary breakfast is also nice. There was breakfast to purchase.

The hotel is in a good location and the rooms are spacious and nice.

When we arrived at the location to check in the lady at the desk said it would be a $150 damage protection hold on my card. I received an email stating that the damage protection is $100. I showed her the email I received so she called her manager. The manager was very rude and told us there’s nothing she can do about the $150 hold after reading the email I received stating the damage protection will be $100. She walked off from us with a group of her coworkers. I didn’t get her name but she was the black lady with glasses and hair was in two ponytail tails. After we finally got settled in later that night while I was in the shower the alarm went off and they asked everyone to evacuate the building. We had to go down eleven flights of stairs. When we finally made it to the lobby there were people shooting pool and still drinking at the bar as if nothing was going on. So after maybe 30 minutes later they said we could go back to our rooms. 15-20 minutes later the alarm went off again but this time as we were passing one of the guests in the hallway she said they told her everything was fine and we didn’t have to leave our rooms. The next morning around 7:00 the staff members went around knocking on everyone’s door telling us we have to evacuate the building and relocate to another hotel within 15-20 minutes. Our stay at Aloft was horrible.

The location was very central to every place we wanted to go to. The hotel rooms were clean. The staff was very friendly to me and my dog.

The room was a little disappointing. I had upgraded to a “city view” room and it really just looked at one other building and over the pool. Our bathroom was also a handicap bathroom and the shower was super slippery. And the first night our AC was not working and when we left and told the staff about it we came back about 7 hours later and no one had come by. They ended up moving us to a different room but even the maintenance person seemed annoyed that he was addressing this issue so late. Also the valet was very expensive and they were never at the valet stand so we had to wait 15min every time to get our car.

Położenie i czystość

Mały wybór pozycji na śniadanie. Osoba nie tolerująca glutenu i laktozy nie mogła zjeść nic. Łazienka znajdowała się w korytarzu

Location and comfort

Cleaned

Perfect location! You don’t get the noise of Bourbon Street, but it’s within walking distance.

Very clean and convenient to all the local attractions!

Just wished housekeeping could refresh the rooms during stay.

The staff was friendly and accommodating. The breakfast was good. I liked the free coffee. I liked needing a key card to go up the elevator and at night to get in, made me feel safe. It was such a special vacation, that I will continue to stay here. Pool table a bonus.

Little construction not a big deal. Bathroom door stuck so we couldn't have any privacy. And we had to squeeze in and out of the bathroom.