Great grounds, pleasant staff ..nice rooms..they did send maintenance up to try and vacuum up all the bugs but couldn't get them..they look like lady bugs but guy said they weren't...other than that it was a pleasant room

When we arrived, was gobs of bugs, they disabled our cards before we checked out. And the worse... Had to take a cold shower..wasn't any hot water .just barely a little warm.

Everything WAS Great

Nothing

I brought my parents for there 37th anniversary and my dads 69th birthday this past weekend! We absolutely loved staying there, the rooms were clean- we were not in a newly renovated room, which was sad, BUT our room was very clean and the beds were SOOOO comfortable, we slept like babies! Only negative i have is that there is not enough lighting outside from the parking lot at building 5 to the sidewalk to get to the rooms. Sunday morning when we were leaving my 69 year old dad (on his birthday 10/20 ) fell at 6am when we were leaving due to not being able to see and tripped over the indention in the sidewalk! I think one or two added lights outside in the parking lot/sidewalk area, would be so beneficial for elderly people! other than that, we had a WONDERFUL stay and will definitely be back to check out the newly renovated rooms!

Only negative i have is that there is not enough lighting outside from the parking lot at building 5 to the sidewalk to get to the rooms. Sunday morning when we were leaving my 69 year old dad (on his birthday 10/20 ) fell at 6am when we were leaving due to not being able to see and tripped over the indention in the sidewalk! I think one or two added lights outside in the parking lot/sidewalk area, would be so beneficial for elderly people! other than that, we had a WONDERFUL stay and will definitely be back to check out the newly renovated rooms!

Easy to get to other venues.

Room wasn’t ready by 4pm. For the price and fact that a lot of rooms were closed expected this to happen. Rooms were outdated.

Supposedly staff was short. The pancake mix was watered down. The lady told my husband it was fine, but the pancake didn't form. She then mixed up a fresh half batch. The choice otherwise was 3 boiled eggs, a few pieces of two kinds of toast, and one smashed bagel. At least there was cereal. No creamer for coffee.

Wi-fi did not work. Coffee maker didn't work. Short of staff I guess...comforters were in chairs out front of several rooms, including ours. This was 8:30 pm.

Nothing! The room was not fit for accommodating guests.

The room was impossible to survive in even for one night. The aircon/heater did not work. Every 5 minutes it jumped into action, pushing out a huge noise. We could not sleep throughout the night as it made us jump every 5', thinking it was a war or an attack was afoot. The noise was as loud as standing next to an airplane with its motor on. The heater did not even give out enough warmth. The Tremont Lodge has so many rooms, yet they gave us a room with nothing that functioned! Cleanliness was below average. Coffee machine did not work. We called the reception at 8 minutes past 8 in the morning, and nobody responded. We then went to the reception, nobody was there. The office was not even open at 8 am. We needed assistance and could not get any because there were nobody there to give any kind of assistance. Terrible experience. Given the horrible experience we are going to claim our money back

Ok

The manager Travis and his ruthless behavior

The room originally reserved was down a flight of stairs or down a steep sidewalk. I am unsteady on my feet and can't do steps or steep inclines. The next morning we were moved to a perfect room with no steps!!!