Nothing.

The apartment was filthy and run down. No information on how to connect to advertised Wi-Fi. Tried to contact hosts, but failed to answer any messages.

Nothing, we got completely scammed and are now left with a considerable hole in our bank

Avoid this place like the plague. Got a call from the property owner an hour before our booking time telling us that the property had a leak in the roof and therefore they had secured another property for us. The place was totally uninhabitable, I wouldn’t even keep my dog in there - no reply from host who blocked our phone calls. We had to find alternative accommodation at very short notice - booked a hotel at a cost of £185. This was for 2 adults and 3 children, one of who was my daughters school friend so we required 2 separate rooms, hence the cost. I’ve used booking.com for years and have never experienced anything like this. I don’t blame booking.com but they need to be aware of this scammer - we can’t get hold of the ‘host’ to ask for a complete refund as they have blocked our phone numbers, please help us booking.com

It was my wedding weekend so we booked this property for myself, my partner & 6 friends to stay in. (This meaning we couldn’t just leave like we could if it was a random weekend away as if we could have we most certainly would due to the conditions) The property was filthy, there was blood and stains on bedding & mattresses. The bathroom floor and bath were all covered in black mold. The bathroom floor also has a hole in that one of my guests hurt themselves on. There were no visible smoke alarms and no fire exits if a fire was to happen near the front door as the back door is jammed and only 1 window opens and stays open in the property (which is on the top floor so definitely not a fire escape). There were unsafe electrics open wires in a few rooms with a plug with an electric check date due in 2018 (so 5years out of date) the property definitely does not look like any of the pictures but that wasn’t a big concern what was a big concern was the unclean and dangerous environment. After all of this (with proof of pictures and videos) the property have denied it all and then said I didn’t turn up for check in .. which of course their messages (as I spoke with them many times about check in and issues whilst I was in the property) and my pictures show different. They have done this to try and make me look like a liar but the pictures show everything.

Location.

* some towels provided had blood on them!!! * dirty towels left on the landing when we arrived * dirty towels stored under the bunk beds * when I brought all this to the attention of the owner I was told that sometimes the cleaning staff make mistakes!!! * leak from kitchen ceiling through fire alarm. had to put a mop bucket down. * back door doesn’t open and key broken in this door. wasn’t informed of this until I brought it to the attention of the owner. * cracks and chunks missing from floor tiles in the bathroom. * broken bed upstairs. * sheet covering window upstairs as a curtain. * originally fee was £15 a hour for late check out this was then increased to £25 per hour. paid it and was told when we arrived we couldn’t check in at 3pm due to delays in cleaning. no refund for this. * big delays with getting deposit back.

I stayed here with a group of friends for a night out in Brighton. The property is in a fantastic location with plenty of space for 8-10 people. This property is nothing super fancy but if you are just looking for a clean place to sleep then it is perfect.

There was nothing we didn’t like about this property. It was exactly what we were expecting. It wouldn’t be difficult to freshen up the place by simply painting the walls.

To who it may concern,   I am requesting for a refund in full for the completely unacceptable standard of the accommodation we rented through yourselves on Monday 14th August.     Firstly the accommodation stated it slept 10; this is not correct. The room in the loft house a camp bed that was not fit for purpose and the springs so old and stretched that it could not be used as when anyone tried to use it they touched the floor. In addition to this, we could not use the bed in the lounge as there were no blinds or curtains and a constant traffic of people passing andlooking in made this not suitable. I had to book myself into a different hotel as there was no separate room for me alone, besides the disgraceful lack of cleanliness and hygiene.   The cleanliness of the place was shocking, carpets were stained and full of hair, the rugs were filthy, we had previous guests washing up on the side and the kitchen itself was unclean. The fridge was filthy, and covered with spilt milk. The cooker was sticky and greasy and therefore unfit for purpose. We were planning family breakfast together before all heading off to our various homes. We had to abandon that and have the inconvenience and expense of eating out. The key was broken off in the door to the patio area, so was unable to use it. This was a major factor in booking this property as many of the guests are smoker's. They subsequently had to stand literally in the road outside. The whole experience was shocking. I cannot understand how you have an association with this hotel. I have always had fantastic experiences with you prior to this. I have yet to get my deposit back also. I reiterate, I would like a full refund. Regards, Karen  

See above

On the day of check-in, we were sent a message that we could not check-in here. We were put in a completely different room. The place is terrible, everything is dirty. Everyone was dissatisfied...

It was a great location and slept a larger party of people.

The property just felt it needed a good clean , in arrival we was hit with a stale smoke smell , it was overpowering we tried to open the garden door to let some air in and we could as a key had been snapped in the lock, which is a fire hazard.

8 friends travelled up for a gig on Brighton Seafront. The location was great and the house was clean and tidy. It was perfect for a cheap nights stay and getting your head down for a few hours.

Location was brilliant, the property was ok if you just wanted somewhere to sleep and as a base.

The house could do with some decorating and maybe a bathroom upgrade just to smarten it up. Also the windows are hard to open along with the back door. On a hot day I can imagine its unbearable.

House was good but not clean appliances was in bad condition toaster was rusty unable to open backyard door not worth the money

Behaviour of the receptionist called me and said to check out 10:00 in the morning without even informing me she was like get out now

It was adequate for the money we spent and a perfect location.

A little tight for space, but the main problem is I have yet to receive my £154 deposit back. It’s so un-professional I am now thinking about never using booking.com again.

perfect location, right in the lanes and close to everything. amazing for groups of people. The beds were clean and comfortable and there was everything you would need which made us feel very settled. I couldn’t of asked for much more at all.

the bedrooms are set out a lot differently to what the images show, for example there was only 1 double bed in the house when it shows more however that was noted within the description. some lights didn’t work and there was a few bits of damages around the house that could have been easily fixed before our arrival.

location was okay but navigating there was hard

the gas was left in, the plates were dirty, the back door didn’t lock, the communication was awful

Comfy beds, clean apart from the rubbish bag outside.

Tiny garden, few broken things.

The location was superb! The upstairs decor is starting to look nice.

The double bed was broken. one of the bedroom windows was covered with a sheet held up by screws. The floor in the bathrooms was concrete screed only and cracked. The fridge and bin were battered. the back door didn’t lock, we had to secure it with the mop. there was a crack in the front door.

We didn't stay in this place in the end they moved us about 3 hours before check in then again just as we were going to check in again they moved us again but it was a nice place plenty of room, Beds were comfy. Once we found where it was it was a nice place cozy

Toilet didn't flush properly They cancelled on us twice but upgraded us but one was just as we were going to check in to the 2nd one so then had to find the other one. The lock on the back do was broken The door in the bathroom lead to a communal bathroom which was used by lots of people who were very noisy and kept knocking on it to find the hot tub

Comfortable and spacious space. Good location

the oven was not working and we were not informed. We bought pizzas to bake and there was no way to bake them

Central location

Nothing like the pictures, don't be fooled. Very shabby and needs a lot of TLC. Had to pay £150 damage deposit which is a joke considering how knackered it was. They were an hour late sending the code to the property so couldn't check in until 4, an hour late. You can't get through to them when you try to call. Avoid!

The location

The dirty sheets, obviously unchanged since the last guests. The blanket hanging from the window. The punched fridge and sat on bin. No soap in bathrooms. The rude email concerning the deposit. The 20 emails on the day of arrival asking to register, which I had. The bunk beds which were not mentioned in the description. Couldn’t use sofa beds as one crashed into the other. Couldn’t open patio door.

brilliant location

such a lovely old property but let down by awful sofa and sofa bed!!! Uncomfortable and dirty, no additional bedding or duvet was available. Dirty old towel hanging over the window!! why no pretty net curtain or blind for privacy? lighting not sufficient in lounge so quite dark. LED ceiling lights only one working out of six in upstairs bedroom so again very dark. No hand soap in bathrooms. If the property sleeps 9 people as we had on our trip why only 3 mugs! No glasses either only a 4 pint glasses. Just needed a little TLC and buy new sofa’s! For just one overnight was ok.

Close to the train station and everything else

Didn't get code for door had to ring , e mail to get it

lots of sleeping space

very noisy at night and only 3 mugs despite house being for 8. blanket pinned up at window in living room also looked very tatty

Close to centre and easy to get to from the train station, spacious and had most things you needed.

There could've been a bit more of cups and glasses considering how many you can stay there and the pots and pans weren't in great condition.

very noisy area