DoubleTree by Hilton Cairns
4.0
Good(2,137 Reviews)Hotel in Cairns
4-Star Hotel
Reasons to book
Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
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About this hotel
Centred around a unique rainforest atrium, DoubleTree by Hilton Cairns has undergone refurbishment and now boasts newly renovated rooms. The hotel offers a range of amenities including an outdoor swimming pool, fitness centre, restaurant and bar.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
Balcony or Patio
TV
Wheelchair accessible
Beachfront or waterfront
Gym or Fitness Center
Garden
Family friendly
Map of Cairns
Available Rooms
2 Double • 301 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
1 King • 301 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 King • 301 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 Double • 301 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
1 Double • 301 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
4.0
Good(2,137 Reviews)100% verified reviews
4.0
Es ist ein sehr schönes Hotel.
Besonders hervorzuheben ist das Personal. Freundlichkeit und Service wird groß geschrieben. Selbst nach 1 1/2 Jahren wurden wir wieder erkannt.
4.0
Zentrale Lage - sehr nah zum Meer
Es hat alles soweit gut gepasst
4.0
locations, staffs
the bedsheet is not clean. the room is humid and the bedsheet is wet.
4.0
Good location, quite close to the main center
A very old property, upgraded with some minor cosmetic changes… but its quite cramped up. Staff were ok - not much of help - didnt even bother respond on request for early checkin despite following up… breakfast menu was not upto expectations
4.0
Location
Price charged for 4 hours of stay
4.0
Location
The morning staff at the reception desk were rude and unprofessional. We were denied our request for bath towels, which was promised by the evening staff, when we checked in the day before.
4.0
Excellent location and great room … breakfast was very good also
The weather !!
4.0
受付の日本人のNさんがとても親切で丁寧で大変助けていただきました。
立地が便利なところでよかったです!
ロビーでお水がfreeなのと、ウェルカムクッキーがとてもおいしかったです。
特にありません
4.0
Staff at reception was excellent.
Very comfortable beds
Worst omelettes ever.
Breakfast was quite overwhelming, in respect to a very slow toaster. Even my Qantas Club toaster is 3 times faster and cooks better. You need to update it!
4.0
The location was excellent, and the room was very comfortable. The bedding was incredibly cozy! The surroundings were lovely, and I enjoyed observing the fish in the courtyard.
My room was fine, although I found the tiles in the bathroom and entrance always damp and slippery. Additionally, my mother had trouble with the wardrobe door in her room. The maintenance staff couldn't fix it properly. Surprisingly, the staff didn't apologize, and there was no compensation for the malfunctioning room.
4.0
Close to airport and restaurants
No toiletries supplied in the room, no water supplied either. The beds were small and quite uncomfortable. 4 ppl in a room but only 3 towels supplied. Not what I expected from a Hilton
4.0
- good location
- lovely friendly staff - really helpful
- atmosphere very relaxed
- the corridors outside were smudged with some kind of dirt
- the bathroom was dirty on arrival but it was late and by the time we realised we had already unpacked
- bathroom is dated and needs gutting and re- doing - I'll spare you the photos
- would consider this more of a 3 star hotel than 4 - I've stayed in double tree before and this fell below expectations in terms of hotel styling/decor/cleanliness.
Unfortunately I can't think of a worse hotel experience just purely due to the fact that it wasn't the cleanest. Not saying it's totally terrible, it's just expensive for what it is and it sits at the bottom of my experiences.
I had a fantastic time in Cairns in spite of the Doubletree and not because of it.
4.0
Excellent location, spacious and clean rooms. Great facilities and lovely customer service at front desk reception.
4.0
Room was good
There was no water provided unless we spent $5 on water from a vending machine, did not expect this from a hotel chain with good reputation.
4.0
Great location
Unable to open windows
4.0
Fabulous & friendly service, excellent location & amazing breakfast & staff!
4.0
I have spoken to the manager. The staff made a great effort but need more education on customer service
Language barrier
4.0
The location is great, and the pool area has a lot of potential, loved the pond inside and doing the fish feeding.
The rooms are incredibly small and basic, the bathroom is tight. The pool looks great until you get in it and see how run down it is, the spa has so many broken tiles that it’s actually a hazard and my 7 year old sliced her foot on it. We were one of 7 people who were at the pool from 10-12 one morning and there were no towels, I tried telling reception that last time I went in there there were no clean towels, she didn’t seem to believe me, we got down there and there was only 3 clean towels and barely any used towels so it appears they aren’t regularly topped up. For the cost there are other places I would stay for the same price which are a lot nicer. We chose this for the heated spa.
4.0
Perfect location
No wheelchair access at the restaurant infront of the esplanade.
4.0
The Receptionist was very helpful, friendly and professional. The hot cookies on arrival really hit the spot.
4.0
EVERYTHING
HAVING TO WAIT 6 HOURS FOR OUR ROOM TO BE READY
4.0
The view from our window, the pool and surrounding areas were very clean and the staff could not have been more helpful. We would highly recommend to family and friends.
There was nothing we didn't like.
4.0
Nice easy way feal about it staff excellent everything was first class
4.0
Good location
Too small bathroom
4.0
We always choose to stay at Double Tree by Hilton as my kids and I both enjoy the facilities as well as the amazing staff! The location is excellent for our travel needs 😁
Nil
4.0
Location was perfect and staff were helpful when needed.
We arrived at the hotel and later found 4 cockroaches in our room so were upgraded to another room. Unfortunately this room had a problem with ants and within hours of being in there with no food in the room, they were all over the countertop. We raised this to the reception downstairs and were told that ants were to be expected. They sent someone to clean it up and this was sorted within the hour however they were later found in a different area of the room closer to the bed itself.
4.0
The location was great. Staff was very friendly and breakfast buffet was excellent!!!
4.0
Great Hotel, Good breakfast and amazing variety and service staff, Front desk very helpful always smiling. Clean and large rooms. On the footsteps of Esplanade great Location
4.0
staff was very friendly.
I wish swimming pool was available in the early morning.
Bathroom door didn't close properly and bath tub was very small.
4.0
On entry to our room we experienced an extreme dust. We both reacted to the dust level. We then were shown another room, the dust appeared to be coming out of the air conditioning. We checked out.
The dust and mouldy smell.
4.0
Location was great
Pool bar is not staffed and often had to chase a member of staff to be able to buy food and drink poolside. Kids would have also liked an option of pancakes for buffet breakfast
4.0
Location was perfect, and rooms were spacious, most staff were friendly.
Facilties were dirty, house cleaning was terrible and we were so disapointed. Beds were never made properly, dirty towels were shoved back onto rails (not even folded), there was a clump of hair on the ground when we checked in. Buffet food was cold and area was dirty. The staff were at the vine club didn't even know items on there menu and asked us severeal times to explain what we wanted (was just some cocktails that were listed on there menu). Overall not worth the money there are better places to stay for better value.
4.0
Great location
Room could be bigger
4.0
Location and nice and clean
Small bathroom, cracked sink
4.0
Everything!! They breakfast was the best.
We didn’t book for longer
4.0
Room was spacious and we had a lovely view of the esplanade and water from our balcony. Best pool area we’ve experienced in Cairns with sun all day so water was a great temperature and plenty of sunbeds - would stay again for this reason alone. We took up the upgrade offer to a water view/balcony room for a very small cost. Bed very comfortable and bath towels huge and fluffy. Enjoyed the updated bathroom. We didn’t eat at the hotel but enjoyed the biscuits. The hotel has a nice tropical vibe. Location was perfect with only a short stroll to cafes, restaurants, bars, Aquarium and lagoon. Check in/out was a breeze and staff very professional. Very good value and we hope to return soon.
Curtains didn’t completely cover windows - not serious but allowed light into the room at sunrise.
4.0
Very clean and the reception staff were very polity and helpful
Nothing.. was lovely
4.0
Great location.
The hotel is really old and doesn't seem to be well maintained. Our door lock never worked in one try. We were always trying to open our door at least 10-15 times for it to work.
4.0
Nothing
FAQs
How much does this hotel cost compared to others in Cairns?
The average price for a rental in Cairns is $279 per night. This rental is $130 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at DoubleTree by Hilton Cairns. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at DoubleTree by Hilton Cairns. Enjoy the water!
Is DoubleTree by Hilton Cairns pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at DoubleTree by Hilton Cairns?
We found 13 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.
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