Sheraton Imperial Kuala Lumpur Hotel

4.2

Excellent(3,031 Reviews)

Hotel in Federal Territory of Kuala Lumpur

5-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Located opposite Quill City Mall, just a 5-minute walk from Kuala Lumpur Monorail Station, Sheraton Imperial Kuala Lumpur Hotel offers accommodations amidst the hustle and bustle of Kuala Lumpur's city centre.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Federal Territory of Kuala Lumpur

Nearby attractions

National Stadium Bukit Jalil

11.7 mi

Available Rooms

1 King Bed, City View, Room

1 King • 452 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

2 Twin/Single Beds, City View, Room

2 Single • 452 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

1 King Bed, City View, Club Lounge Access, Room

1 King • 452 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

2 Twin/Single Beds, City View, Club Lounge Access, Room

2 Single • 452 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

1 King Bed, City View, 1-Bedroom Suite

1 King • 904 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

$$$$

Sheraton Imperial Kuala Lumpur Hotel

$$$$

4.2

Excellent(3,031 Reviews)

Hotel in Federal Territory of Kuala Lumpur

5-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Federal Territory of Kuala Lumpur

Nearby attractions

National Stadium Bukit Jalil

11.7 mi

Available Rooms

1 King Bed, City View, Room

1 King • 452 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

2 Twin/Single Beds, City View, Room

2 Single • 452 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

1 King Bed, City View, Club Lounge Access, Room

1 King • 452 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

2 Twin/Single Beds, City View, Club Lounge Access, Room

2 Single • 452 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

1 King Bed, City View, 1-Bedroom Suite

1 King • 904 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Reviews

4.2

Excellent(3,031 Reviews)

100% verified reviews

3.5

Sep 2024

Okay

Staff is courteous and breakfast spread is really good.

A/c was too freezing even at 26. Smoking rooms were quite stinking.

4.5

Sep 2024

Lovely hotel in a great location

Large room with city views. Good central location. Nice pool

Could still smell cigarette smell on non-smoking floors

4.0

Aug 2024

Номер большой, удобный, хороший, но все уже немного устаревшее, поцарапанное и тд . Бассейн большой, но думаю тоже нужда

Месторасположение отличное, рядом метро, отличный супермаркет, много кафе До Петронас 10-15 мин пешком, к сожалению вид с отеля закрывает высотка Отличный вид на башню Менара

Слишком долгое ожидание при заселении Почти 200 рингит доп налогов, думаю не соответствуют цена и качество

3.0

Aug 2024

Not satisfied with guest service.

Location

Not updated . Poor judgement on the Front desk staff. Waited for so long to have room.

5.0

Aug 2024

最高

部屋もご飯も最高

ない

2.5

Aug 2024

It’s ok

Good location.

The property isn’t Marriott - Sheraton standard . It’s more like a quirky 4 star. The fridge didn’t work nor the thermostat. There’s no smart tv. Twice maintenance showed up after 11pm ! Room service is slow. We did get a discount on checkout. But I don’t mind to have paid extra for good service

4.0

Jul 2024

Good, but....

Location

A little bit outdated

0.5

Jul 2024

There are better brand hotels in Kl for half of its price. Never seen such a Sheraton hotel anywhere else

Almost nothing.

It isn’t even similar as other Sheratons. Staff was rude and uneducated. They tried to double charge us by check out

5.0

Jun 2024

良かった

スタッフも親切、施設も快適。場所も良い。

仕方ない事かもしれないが、湯船にお湯を満たしたらお湯が茶色。

4.0

Jun 2024

Brilliant hotel, would come back again!

Staff were very helpful and friendly. Room was spacious with excellent view.

Breakfast & food could be better.

4.5

Jun 2024

pleasant stay except few services

breakfast was excellent Location is very good room is good

Service; took long to check in; when we called for the service, nobody picked up few times; Shower door needed repair; during make up, they missed out to provide floor mat, towel

4.5

Jun 2024

Exceptionally great stay and good value for money

New clean Well equipped Good location

Smoking levels & rooms

4.0

Jun 2024

It was amazing

Our stay at Sheraton Imperial Kuala Lumpur, although brief, was truly memorable. Despite arriving around 9 PM and encountering a busy lobby filled with tourists from China, India and the Middle East, we were warmly greeted by Liana Aladdin at the front desk. Her pleasant smile and efficient service ensured our check-in was smooth and hassle-free. The room was exceptional, exuding luxury and comfort, making our short stay feel like an indulgent retreat. One of the highlights of our visit was the morning buffet. Our 2-year-old, who usually isn't a morning person, was captivated by the friendly and entertaining staff. Their genuine warmth and attentiveness created an enjoyable dining experience that is rarely seen in other hotels. Chef Karthik stood out at his station, skillfully preparing omelets while engaging with guests and addressing their questions with ease. The waitstaff were equally impressive, promptly clearing and resetting tables with a level of professionalism that reflects well on the hotel's food and beverage management. The hotel's ambiance, with its beautiful arches and marble details, combined with the heartwarming hospitality of the staff, made every moment of our stay delightful. We loved every part of the atmosphere at Shearton Imperial Kuala Lumpur and look forward to our next visit.

4.0

Jun 2024

Hotel w dobrym miejscu Blisko do metra.

Pokój duży przestronny, z wygodnym łóżkiem , kanapa do siedzenia . Śniadanie mega , kuchnie świta w pigułce .

Strefa spa wymaga renowacji . Co prawda basen bardzo przyjemny ale pozostałe elementy sauny i zimnych wanien nie wyglądały za dobrze.

4.5

Mar 2024

Highly recommend

The service was excellent by their staff. I had an early check in. My room wasn’t available when I reached there. They have offered me a seperate room to stay until my room was ready. The buffet breakfast was great with lots of varieties. The location is amazing with both taxi stand and MRT in spitting distance.

2.5

Jan 2024

Very dated and needs an update.

The room size was enormous. There were usb sockets on each side of the bed, alongside plug sockets. You could manage your lights from each side of the bed, which is great. The view outside the window is really awesome. They stored our bag over the new year while we headed to Borneo. The gym was very well equipped and seemed to be well managed. The swimming pool was nice too. The bed was unbelievably comfortable too

We were here for Christmas day and it was very busy. There was mould in both the bathroom and the main bedroom. The room was clearly dated and needed some modernisation. The shower was too weak but the showerhead in the bath was too powerful (seriously, it was too much!) The check in time was incredibly slow too. Honestly I just expected more for the Sheraton.

2.5

Jan 2024

Great food and location. Front desk staff need significant training in customer service. Bathrooms need some maintenance

Location Breakfast

Leaking showers that flooded. Air con issues in one of our rooms. Front desk Staff were a little rude

4.0

Nov 2023

Kuala Lumpur buble

La habitación estaba muy bien equipada. Los servicios eran buenos, aunque la piscina estaba un poco descuidada. El desayuno tiene muchas opciones, incluso para intolerancias como pan sin gluten.

No me gustó la atención y el servicio de los empleados de recepción. No escuchaban y había que preguntarles más de una vez para cualquier solicitud.

5.0

Sep 2023

Will come & stay again

super good service

4.0

Sep 2023

الفندق قريب منالاماكن السياحية

موقع الفندق قريبون ما من الاماكن السياحيه وقريب من محطة القطار

لا يوجد

0.5

Sep 2023

Not transparent with their transactions.

The room.

The staff and their transparency. We booked two rooms for 3 days and 2 nights but when checking in it seems The staff checked in one of the rooms for 3d2n and the other room for 2d1n and when collected the payment for the entire order. But when we were about to check out they said we have pending payment and was said the other room is now being charged and we were shocked. When asked why we were not alerted when the other room was due for check out n how come they allowed the other room occupants for breakfast which is included in the price then they were dumbfounded. Kept saying it was the staff issue and insisted us on paying the extra amount of 700 without any discount since it was not our fault. But instead they only said they will investigate and report back to us which I found unbelievable even though they report back to us which could not been transparent. Seriously disappointed with a highly respected hotel chain company. Hope they will not do this kind of blunder in the future. Will not be going to there for stay again.

4.0

Sep 2023

Emplacement au top

L'accueil, le petit déjeuner, l'emplacement, la propreté, le silence, la piscine, sauna, jacuzzi, personnel très serviable et souriant.

Nettoyage de la chambre trop tardive et ce malgré l'avoir indiqué via l'interrupteur depuis 8h du matin (nettoyage fait à 16h). La vérification du niveau des savons dans la douche pas optimale. Pas de savons dans la baignoire uniquement dans la douche.

2.0

Sep 2023

I would not return for future stay.

The room is big and comes with a 2 seater couch. The view overlooked the city. Very convenient as there is a monorail station right outside the hotel. It took about a 1-minute walk to reach the hotel. The service staff in Essence dinning were great!

The bed was quite worn out as there were 'dents' after sleeping in for a while that area had been slept in frequently. The chambermaid did a sloppy job of cleaning the room, there was a towel in the bathtub and he/she did not clear that. The refuse bin in the toilet also had trash that did not clear all of them. This is quite upsetting especially since I left a tip to appreciate he/her hard work. To make it worse, the bedsheet and pillowcases were stained! The pantry (complimentary coffee and tea) was very sad-looking. They replaced tea spoons with stirring sticks, no saucers and the cups for hot beverages were stained too. I thought Sheraton is a 5-star hotel, but the things provided in the room were lesser than 4-star.

5.0

Sep 2023

Exceptional

Service godd

4.5

Sep 2023

Superb

Room, breakfast, facilities, cleanliness were all excellent. Location is satisfactory with the Quill Mall located just opposite the entrance (but one has to take a rather indirect walk to cross the road safely) and a monorail station less than 100m from the hotel entrance. Staff were all friendly, professional and helpful.

The check-in process took too long. I was number two in the queue on arrival (with two occupied counters) but had to wait over 15 minutes until I got to the counter. Only two counters were opened and I couldn't understand why the checking in of the guests before me took so long. The guest waiting before (number one in the queue) me was obviously also dissatisfied with the waiting time as he turned to me, shrugged and put on a bitter smile. It was over 25 minutes from my arrival when I received my room key card -- not very nice after a long day's work and travel. I was expecting a much more efficient check-in process for a hotel like this (perhaps this was a peculiar incident of that day?). To be fair though (fortunately), the check-in staff finally attending to me was a pleasant and polite man.

2.5

Sep 2023

Passable

None of the staff is friendly enough. You don't feel yourself welcome there. There is always a line queue to check in to hotel. When I arrived around 6pm, the room still was not ready and it took about 30mins to get the room key. Asked for simple birthday decoration and it is just simply a disappointment. They even forgot to do it and only make the deco when I arrived. Not the experience I was expected for high class hotel

3.0

Jul 2023

was ok

Room was clean, staff was polite and pleasant

There weren't enough options for vegetarians at the breakfast buffet. Room service was not the best: - the soup I ordered was cold - the coffee I ordered didn't come with cookies (all other hotels I've stayed at offers this - a small thing but goes a long way) - Whenever I called room service they took a long time to answer the phone

4.5

May 2023

It was overall a good stay

The hotel is located at a very convinient location which helps you reach any destination in 10 to 15 mints. The staff is good and well behaved. It has 24 hours room service but limited dishes.

Variety of restaurants and easy to commute

4.5

May 2023

Superb

Very good experience 💯

Nothing

FAQs

How much does this hotel cost compared to others in Federal Territory of Kuala Lumpur?

The average price for a rental in Federal Territory of Kuala Lumpur is $62 per night. This rental is $12 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Sheraton Imperial Kuala Lumpur Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Sheraton Imperial Kuala Lumpur Hotel. Enjoy the water!

Is Sheraton Imperial Kuala Lumpur Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Sheraton Imperial Kuala Lumpur Hotel?

We found 12 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.

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4.5

Excellent(2,218 Reviews)

Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

Hotel

in Kuala Lumpur

5-star

2 single beds

Pool · Air conditioner · Internet / Wifi

Looking for the perfect place to call home during your trip to Federal Territory of Kuala Lumpur? This Hotel offers a comfort and style with top-notch amenities, including Air conditioner, Internet / Wifi and Laundry, and more.

$$$$

Sheraton Imperial Kuala Lumpur Hotel

Hotel in Federal Territory of Kuala Lumpur

Reasons to book

About this hotel

Amenities

Map of Federal Territory of Kuala Lumpur

Nearby attractions

Available Rooms

1 King Bed, City View, Room

2 Twin/Single Beds, City View, Room

1 King Bed, City View, Club Lounge Access, Room

2 Twin/Single Beds, City View, Club Lounge Access, Room

1 King Bed, City View, 1-Bedroom Suite

Sheraton Imperial Kuala Lumpur Hotel

Hotel in Federal Territory of Kuala Lumpur

Reasons to book

About this hotel

Amenities

Map of Federal Territory of Kuala Lumpur

Nearby attractions

Available Rooms

1 King Bed, City View, Room

2 Twin/Single Beds, City View, Room

1 King Bed, City View, Club Lounge Access, Room

2 Twin/Single Beds, City View, Club Lounge Access, Room

1 King Bed, City View, 1-Bedroom Suite

Reviews

FAQs

How much does this hotel cost compared to others in Federal Territory of Kuala Lumpur?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Sheraton Imperial Kuala Lumpur Hotel pet friendly?

What amenities are available at Sheraton Imperial Kuala Lumpur Hotel?

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