Dreams Sapphire Resort & Spa

Garden, View (from property/room), wedding

Garden, Garden view, Garden view, wedding

8.2 / 10.0

Excellent(430 Ratings)

Resort in State of Quintana Roo

5-Star Resort

Reasons to book

Guests love it hereGuests give this property a top rating

Free cancellationFull refund if you change your mind

Great for petsBring all your friends and family, even the furry ones

About this resort

Located on the Caribbean seafront, just 20 min from the airport, Dreams Sapphire Resort & Spa features 2 outdoor swimming pools, a water park(min. height 1.

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of State of Quintana Roo

Nearby attractions

Chacchoben Archaeological Area

252.8 mi

Tirolesas Kan Kin Bacalar

280.2 mi

Mariposario Otoch Peepen

246.1 mi

Letras de Laguna Kaná

221.3 mi

Available Rooms

Deluxe Junior Suite Tropical View Double

2 Double • 516 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Preferred Club Junior Suite Beach Front Double-

2 Double • 516 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Preferred Club Junior Suite Ocean Front Double-

2 Double • 516 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Preferred Club Junior Suite Tropical View Double-

2 Double • 527 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Preferred Club Junior Suite Beach Front King-

1 King • 516 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

$$$$

Dreams Sapphire Resort & Spa

$$$$

8.2 / 10.0

Excellent(430 Ratings)

Resort in State of Quintana Roo

5-Star Resort

Reasons to book

Guests love it hereGuests give this property a top rating

Free cancellationFull refund if you change your mind

Great for petsBring all your friends and family, even the furry ones

About this resort

Located on the Caribbean seafront, just 20 min from the airport, Dreams Sapphire Resort & Spa features 2 outdoor swimming pools, a water park(min. height 1.

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of State of Quintana Roo

Nearby attractions

Chacchoben Archaeological Area

252.8 mi

Tirolesas Kan Kin Bacalar

280.2 mi

Mariposario Otoch Peepen

246.1 mi

Letras de Laguna Kaná

221.3 mi

Available Rooms

Deluxe Junior Suite Tropical View Double

2 Double • 516 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Preferred Club Junior Suite Beach Front Double-

2 Double • 516 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Preferred Club Junior Suite Ocean Front Double-

2 Double • 516 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Preferred Club Junior Suite Tropical View Double-

2 Double • 527 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Preferred Club Junior Suite Beach Front King-

1 King • 516 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

8.2 / 10.0

Excellent(430 Ratings)

100% verified reviews

8.0 / 10.0

Nov 2024

Buen lugar, solo una chica de animacion pésimo

La comida era muy buena en sazon y calidad, un gran número de personas super amables

Las habitaciones son obscuras, no es un lugar tan apto para personas con dificultad para caminar ya que las distancias no son cortas y no hay elevadores, los últimos 2 dias no habia pizza hawaiana en el snack porque no tenian piña, y en el buffet de la comida había hot dogs y tenían anunciado tocino pero no habia que porque era final de mes y se agotó el inventario, al igual que el jugo de manzana en el pool bar y una experiencia muy desagradable con una chica de animacion vestida de egipcia donde el dia 31 habia una actividad por halloween de tallar calabazas y dijo que era 1 por familia sin embargo había 2 familias extranjeras para las cuales no aplicó la regla y una tercera persona que era una "española" para la cual reservo un lugar especialmente y un niño salió llorando y su papá molesto.

10.0 / 10.0

Aug 2024

Excelente para vacaciones familiares

La comida hay variedad , el snack es muy bueno, las habitaciones super.limpias , pasan dos veces al día a limpiar los cuartos , son muy grandes y cómodas , imagino que hay mantenimiento frecuente . Hay muchas actividades para sus niños , el equipo de animación siempre está con actividades y son muy buena onda así como todo el personal muy servicial .el hotel respeta la vida animal y los niños se emocionaron con los animalitos que veian. La alberca es muy amplia y siempre está templado el agua para los peques. En general excelente, felicidades ☺️ Es un hotel muy familiar 😊

Los camastros, no hay suficientes en sombra y la gente los aparta , no me gusta que le den preferencia a los extranjeros para la renta de las camas balinesas. Lo de las toallas no está controlado y la gente no respeta una por persona, una pareja utilizo dice toallas y soriana eran familia de tres personas,Seguido hay escasez. La playa tenía mucho sargazo pero sabemos que es un tema del deterioro del ecosistema , no se puede controlar, pero si pudieran limpiar dos o más veces al día sería perfecto. Esto más que crítica recomendación de lo que se puede mejorar

9.0 / 10.0

Aug 2024

Séjour vraiment sympa au Dreams Sapphir Hotel

La propreté des chambre, le multiple choix des repas er surtout la sympathie du personnel. Il y’a aussi le kids club qui s’occupe très bien des enfants

Il manque à certain endroit de la piscine de la céramique.

8.0 / 10.0

Jun 2024

Great value for money

The food was outstanding

Not much beach No adult only area or animation free/ quiet pool area

9.0 / 10.0

Jun 2024

Buen ambiente, divertido y a la vez acogedor

El equipo de entretenimiento del hotel y su cama super cómoda en la habitación.

Algunos meseros si hacían distinción en si eras extranjero o nacional

10.0 / 10.0

Jun 2024

Excelente opción.

La comida estuvo bastante bien. La atención también muy buena y el hotel es muy cómodo. El precio es lo justo.

Los horarios de la alberca son limitados.

10.0 / 10.0

Jun 2024

It’s best in the price. Helpful staffs & excellent service.

Staff, service & pool

Drink & food can be better

10.0 / 10.0

May 2024

Vacaciones familiares

La amabilidad y cariño del staff

Los postres

10.0 / 10.0

Jan 2024

Overall the stay was awesome! Just wished the beach water was clearer. Will be returning to another resort with clearer

the property was very clean

the staff acted like tips were mandated, when it was already paid via gratuities. Even though I tip regardless, the demeanor of the staff was that as if tips were still expected.

9.0 / 10.0

Aug 2023

Great place to stay with the kids and I saw a lot of them.

Your staff is top notch 5 out of 5 stars. The staff made us feel welcome and inviting could not say enough starting from the staff at the front gates, to the reception, to the bar, and to David the housekeeper. Your whole staff was neatly dressed at the breakfast bar, to the waiters and even the pool staff.

You only had two kinds of beer to serve. Really? With the money spent you think I didn't have to buy my own and bring it to the property. Next time I will have to ask before booking what type of beers the hotel serve. Only light and dark beer is rated poorly. Thumbs down

10.0 / 10.0

Jul 2023

Had a great time

Breakfast was outstanding. Service was exceptional. Location was excellent

Pizza could have been better . Also, on the shopping excursion, I believe the driver was sick, which I then got sick for the last three days

6.0 / 10.0

Jul 2023

Pleasant

The food

The drinks Club closed early.

10.0 / 10.0

May 2023

Exceptional

This resort was amazing! Everything was so clean, the food was amazing, and the staff was great! I loved how you didn't need to make reservations for any meals, and that everything was open later for the night owls like us! It was also much more intimate than other large resorts and I think that's why everything was so great! I can't wait to go back!

I loved everything!

10.0 / 10.0

Apr 2023

Lovely property set in nature

We loved the pool area, the cleanliness of the hotel. The rooms were great, spacious and clean! The staff was so friendly and nice. They kept us happy and never needing anything more. Absolutely loved Gabby and Felix at the pool and the activities team was one of the best I've ever seen!

Jose-Front Desk manager. We came with another couple. There was some confusion with laundry service with them on our last day, the front desk employee in the morning helped them out and offered express service at no extra charge. Which he must of been misinformed. We went with them to the front desk to check out and a 90 dollar charge for a small bag of laundry express. Rather than make the guest happy and our stay ending on a high note. Jose proceeded to argue with us about it. He was demeaning and rude. He even wouldn't speak to our friend about it only her spouse. Which she felt was sexist. He basically also called her a liar. I work in hospitality. And if we miscommunicate it's on us to make it right, then correctly fix the issue in house. We NEVER call the guest a liar. This was our only issue with our stay and put a different view in our heads of Dreams Sapphire. Which sadly we loved and applauded all week during our stay. But our last interaction was of an employee arguing with us over the extra $30 express charge. You would think after taking over 5k of our money 30 dollars wouldn't be the hill to die on.

4.0 / 10.0

Mar 2023

Disappointing

Hotel infrastructure with pools is very nice big plus for slides for kids.

Old hotel, rooms are not renovated after Hyatt took over. Food was awful for this type of hotel. We have ended up going out to Puerto Morelos city center for dinner. Very cheap drinks, low quality food - for 700 USD per night I would expect something much better.

9.0 / 10.0

Mar 2023

Great resort with all the amenties and the friendliest employees!

Staff was amazingly friendly and motivating to partake in the activities. Moises was so wonderful at breakfast in the morning and Lucy and Iris were so kind in the Coco Cafe and Johann at the pool and Fabian the DJ in the Sports Bar. Just overall the staff was always smiling and kind. They took the time to know our names and remember! The food was 8+/10, but it was nice to line up and get in and we only needed reservations at one place and were able to get them. Rooms were clean, towels were available from 8-4pm. Crepes or omelettes made to order in the morning with fresh cut fruit! We had tried another resort and came back here again. It is smaller, but has everything you want. The beach is also great (minus the season of seaweed) with kayaks, hobie cats, volleyball.

Maybe some more "quiet" pool hours. Because it is a smaller resort, and the pool is BIG, lots of activities happen there. But that means louder music at times (there is an adult pool that is quieter, but we can't just leave the 11 yo over at the big pool) and it was also Spring Break. The other thing would be our rooms mattress was super soft...cozy, but too soft for us and we just didn't sleep as well as we wanted.

1.0 / 10.0

Feb 2023

terrible

nothing

everything

6.0 / 10.0

Feb 2023

cute getaway. 4/5 stars

preferred swim up room was great.

older demographic, no activities after 11

8.0 / 10.0

Jan 2023

Very good

Staff attitude. Buffett choices.

Long waiting line to get to restaurants. Food in restaurants. Most of entertainment.

8.0 / 10.0

Jan 2023

relaxing, quiet, clean and delicious food a nice hotel

The entire hotel is beautiful, I loved its blue pools

I did not like the way of treating the guest of 3 employees, one from the spa and 2 from the Bufette

9.0 / 10.0

Jan 2023

Our first time in Mexico, would go again!

The staff they had was exceptional. Very polite, going above and beyond to make sure we had everything we needed and more. Special shout out to Omar and Vicente (not sure of the spelling.) Great planned activities. Food was good, enough variety, good selection from room service.

Under staffed, restaurants closed on certain days. The floor in our room needed better cleaning. Better consistency; towels, 1 day we had 6, then 4, then 3. Some days we got turn down service, some days not. Some days they filled the mini bar, others they didn't.

9.0 / 10.0

Jan 2023

it was good for family trip

the kids section and club is great.

facilities are a little bit old and the rooms are not very equipped.

1.0 / 10.0

Dec 2022

Great location but poor handling

Main bar area and location of resort was great. However overall handling was very poor.

Overall cleanliness of property was poor. All pool areas were dirty. Restaurant were dirty. Food was not so great. Services were poor. We had to keep asking for things again and again in rooms every day.

7.0 / 10.0

Dec 2022

Great service but a bit rustic

Excellent service from the staff, the Mexican restaurant was great, and it was very clean.

The food was pretty average, evening activities were not like the other Dreams hotels we’ve stayed at previously and so a little disappointing. Fewer day time activities (they didn’t inform Preferred Club guests at adult only pool of activities and never visited that area). The big music event which was starting on 1st Dec really took over the hotel for a few days before and really changed the vibe. We were not informed when booking and would not have stayed there if we had known.

7.0 / 10.0

Dec 2022

Good value for money, stay was very cheap. Resort was very nice, beautiful pool. Food wasnt great though

Resort itself and layout

food

FAQs

How much does this resort cost compared to others in State of Quintana Roo?

The average price for a rental in State of Quintana Roo is $267 per night. This rental is $364 above the average.

Is parking included with this resort?

Yes, parking is listed as an amenity at Dreams Sapphire Resort & Spa. For more information, we encourage you to contact the property about where to park.

Is there a pool at this resort?

Yes, a swimming pool is available for use at Dreams Sapphire Resort & Spa. Enjoy the water!

Is Dreams Sapphire Resort & Spa pet friendly?

Yes! This resort is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Dreams Sapphire Resort & Spa?

We found 15 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and smoking allowed.

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$$$$

Dreams Sapphire Resort & Spa

Resort in State of Quintana Roo

Reasons to book

About this resort

Amenities

Map of State of Quintana Roo

Nearby attractions

Available Rooms

Deluxe Junior Suite Tropical View Double

Preferred Club Junior Suite Beach Front Double-

Preferred Club Junior Suite Ocean Front Double-

Preferred Club Junior Suite Tropical View Double-

Preferred Club Junior Suite Beach Front King-

Dreams Sapphire Resort & Spa

Resort in State of Quintana Roo

Reasons to book

About this resort

Amenities

Map of State of Quintana Roo

Nearby attractions

Available Rooms

Deluxe Junior Suite Tropical View Double

Preferred Club Junior Suite Beach Front Double-

Preferred Club Junior Suite Ocean Front Double-

Preferred Club Junior Suite Tropical View Double-

Preferred Club Junior Suite Beach Front King-

Ratings and reviews

FAQs

How much does this resort cost compared to others in State of Quintana Roo?

Is parking included with this resort?

Is there a pool at this resort?

Is Dreams Sapphire Resort & Spa pet friendly?

What amenities are available at Dreams Sapphire Resort & Spa?

Explore similar vacation rentals in State of Quintana Roo

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