Na Balam Hotel

4.2

Excellent(388 Reviews)

Hotel in Isla Mujeres

4-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Surrounded by tropical gardens, on the small island of Isla Mujeres, only minutes from Cancun, this hotel is located on one of the best beaches in the Caribbean.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Balcony or Patio

Garden

Family friendly

Map of Isla Mujeres

Nearby attractions

Selvatica - The Adventure Tribe

54.8 mi

La Gran Rueda Cancún

16.9 mi

Available Rooms

2 Double • 602 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 731 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

1 King • 1 King • 1119 ft²

Sleeps 5

You'll be directed to Booking.com for availability & pricing

$$$$

Na Balam Hotel

$$$$

4.2

Excellent(388 Reviews)

Hotel in Isla Mujeres

4-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Surrounded by tropical gardens, on the small island of Isla Mujeres, only minutes from Cancun, this hotel is located on one of the best beaches in the Caribbean.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Balcony or Patio

Garden

Family friendly

Map of Isla Mujeres

Nearby attractions

Selvatica - The Adventure Tribe

54.8 mi

La Gran Rueda Cancún

16.9 mi

Available Rooms

2 Double • 602 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 731 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

1 King • 1 King • 1119 ft²

Sleeps 5

You'll be directed to Booking.com for availability & pricing

Reviews

4.2

Excellent(388 Reviews)

100% verified reviews

5.0

May 2024

Direkt am Strand

Sauber, ruhig, gutes Frühstück. Toller Strand

Keine verdunkelnden Vorhänge

2.5

May 2024

Falta de empatía de los Argentinos por los mexicanos

La cercanía a la playa norte, la ubicación, no hay que caminar mucho a la playa, no es primera línea de playa, como lo dicen en Booking, si tienes que salirte del hotel y caminar hacia la playa tiene unas camas de plástico Rojas, muy a gusto enfrente de la playa, las cuales están incluidas igual los baños y las regaderas que hace muy cómodo la estancia en la playa

En la recepción no recibió una persona de Argentina, un poco déspota.. pero bueno, eso se pasa. Lo consiguiente, fue que las camas de la habitación Super incómodas, puede sentir los resortes en todo tu cuerpo, también rentamos otra habitación, era un departamento en frente en Jaguar Casa Jaguar, ahí la verdad no puedo decir nada a las camas súper cómodas y el DEPTO excelente.. pero el personal del restaurante donde incluyen el desayuno, todos son argentinos y te tratan de una forma tan déspota que no parece que estés en México … creo que no les parece mucho que el desayuno está incluido

2.5

May 2024

Camas incómodas

La ubicación

El trato despota como me habló la recepcionista que me atendió en la mañana, una argentina . Creo que se llama Melissa. Así como las meseras en el restaurante donde incluye el desayuno fueron unas groseras y déspotas y también eran argentinas.. así como las camas de la habitación Super incómodas. Los resortes lo sentías todos.

4.5

Mar 2024

Perfect located with comfortable rooms!

Big and comfortable rooms located just at the beach, and walking distance to all restaurants and shops.

Little low on staff in the breakfast.

4.5

Jan 2024

GRAN HOTELITO EN LA MEJOR ZONA DE ISLA MUJERES

La ubicacion ideal del Hotel en Playa Norte, muy acogedor y gran sorpresa que la habitacion incluia desayuno y camastro.

Mi única critica es que la televisión es muy pequeña y no se veía, prometieron ajustarla pero los 4 días que estuvimos no paso, esa es mi única critica como área de oportunidad.

5.0

Jul 2023

I really cannot say enough about NaBalam! To start, the staff is amazing. They are sweet and do anything they can to mee

The beautiful scenery of the hotel. All of the greenery makes you feel like you are staying in a tropical paradise! The staff are so kind and accommodating!

One bed we had was VERY hard and stiff. Only skeleton keys, no key cards.

5.0

Jul 2023

Exceptional

This hotel is incredible. Amazing location, just a few steps from Playa Norte (literally 2 minutes walking), and right in downtown, close so all the restaurants, pubs, etc. Rooms are big, clean and beautifully decorated, charming swimming pool and beautiful gardens. The management was king and always helpful, and the included breakfast was generous and delicious. Frankly, I don't understand some of the bad comments I've read here before booking the room, my wife and two kids had a wonderful stay and we will come back.

That I made the mistake of booking another hotel in Punta Sur for the second half of our vacation. We should have booked the entire stay at Na Balam.

5.0

May 2023

small family vacation

everything about this property is wonderful

4.0

May 2023

High Expectations Met

It was the perfect atmosphere for a relaxing beach vacation. The quietness and greenery of the property was exactly what I was looking for in a restorative trip. The hotel room was spacious. The staff was great. We sent our time by the ocean, although the pool looked lovely. The breakfast was a pleasant bonus. I would stay again.

The beds were a bit firm for my mother. The pillows weren't plump enough for me; next time I'll bring my own pillow.

4.0

May 2023

Very good

beautiful setting and location

4.0

May 2023

Very good

very nice location and welcoming staff. The receptionists were very helpful and gave us the possibility to store our luggage even after the check out. I particularly enjoyed the mood and the way everything was furnished and of course the great location! literally at 1 min walking to playa norte!

I felt like I was overcharged on extra services (i.e. renting golf cart, airport transfers etc..). Moreover, we didn’t see that the only available breakfast was the american one and even if I didn’t eat and order the eggs & american coffee the hotel made me pay extra money to order something different which connects to the feeling of being overcharged for anything in Mexico.

3.5

Apr 2023

a pleasant hotel in a wonderful location.

the hotel pool andthe breakfast. The beach closest to the hotel is amazing, as well as the sea water. However, there were really too many tourists on the beach.

Although I had booked the hotel room 3 months ahead and I am a Booking Genius 2 ranked, I have been provided with perhaps the worst hotel room in a dark corner spot (hence there wasn't enough light inside over the day). As above said, the number of tourists in Isla Mujeres and, in particular, at playa North was really too much.

4.0

Feb 2023

Very clean, comfortable, quiet wirh access to beach

Breakfast is very good. Fresh fruit, eggs to order, potato wedges, fresh squeezed OJ, coffee, toast all included. Many other options on the menu (cost.) Location also great. Just half a block walk to the beach, a quiet oasis. Included beach club with a reserved bed for each room (no rush to get out to the beach to reserve a spot), umbrellas, palm trees, food and beverage service. A little quieter section of the beach.

There really wasn't a good spot to meet up with the other couple we were traveling with at the hotel. (We like to play cards and games in the evenings. ) Access to an extra set of chairs / little table on our balcony/ patio would have been nice.

3.0

Feb 2023

relaxing

the location was great, the free breakfast was amazing ! yoga was soothing.

I didn’t like the toilet barely flushed, the pillows were too puffy and made my neck crick. the pool was always dirty but that’s not their fault there big trees over the pool and leaves fall everyday over it.

4.5

Feb 2023

Superb

Beds and pillows need an upgrade- they both are very firm.

4.0

Feb 2023

Very good

Friendly staff, clean room

Hot tub was not hot A bit awkward relationship with breakfast location.

5.0

Feb 2023

Exceptional

great location, great staff, very clean

no coffee available, pool freezing , hot tub Luke warm. railing on pool steps needs to be fixed.

4.0

Jan 2023

would highly recommend. staff very friendly, excellent accommodations for the price

great location, right next to the beach. property had very “natural” feel with very lush gardens. room quite large and comfortable. Free full breakfast. Reserved beach beds at hotel/beach club next door

pool is not well cared for. Steps to send floor rooms are quite steep

5.0

Dec 2022

our family stayed here for a night before moving on to playa del Carmen. we all wish we had more time here. ideal locati

The landscaping and common grounds of the property are beautiful.

the door locks are tricky.

5.0

Dec 2022

Best value for money hotel in Isla Mujeres by far. Can't wait to be back!

Amazing stay at Na Balam! Staff was super friendly and helpful, rooms were giant and super comfortable, pool and Jacuzzi were perfect, the included breakfast at Oceanvs was amazing. We loved everything about this stay and could not recommend it more. We previously lived for 1 year on the island, so we know it very well. This is by far the best option you can find in the Playa Norte area, taking all things into account. The reception staff and the beach bar staff were all incredibly welcoming, service oriented and friendly. I can't thank them enough! Kudos to the hostess at the beach bar who was always on top of things and making sure all guests are taken care of.

It's really picky, but the beach beds have a weird design where if you lay back too strong the back part folds. Would be cool if they figured out a way to stabilize it :)

4.5

Nov 2022

Superb

the location, pool, cleanliness, modern look

rocky pathways were hard to walk on

5.0

Nov 2022

Exceptional

lovely quite place just in 20 meters from the north beach. adorable staff.

4.0

Oct 2022

Very good

great staff. lovely food. super location.

4.0

Oct 2022

Friendly, clean hotel with intimate setting. Easy, quick beach access. Wish the beds were bigger!

beach good, good breakfast, best shower

bigger beds. Wish they had Queen bed options, a bit far from main walking streets

5.0

Oct 2022

Exceptional

Loved the location of this property not to far from the beach.

5.0

Oct 2022

Relaxing beach stay

The rooms are lovely, rustic style with thatched roofs, but very clean. The pool is very good with some loungers and easily accessible from the rooms. The beach is not far, you have to pass through the other part of the hotel (Casa Jaguar) to get to the Beach Club where there is a dedicated area for the hotel with loungers and shade. Literally 2 minute walk. The included breakfast is great, ample fruit platter with freshly squeezed orange juice, toast and eggs (either scrambled or fried).

Sound control. Most of the time, there was not an issue, the hotel is out of the centre so it is quite quiet in the evening, but on Friday and Saturday nights, the noise and music from whether the Guru Beach bar (which has a DJ), the Mia reef resort or from the centre is very loud and continues until about 3 am. That disturbed us for a couple of nights (maybe due to us having a thatched roof), but other than that, the place was great.

4.0

Sep 2022

We did enjoy our stay, just had to get accustomed to the new Na Balam.

Location was very nice. Quiet and peaceful.

Since remodeling and upgrades, all areas were not accessible to all guests. That was a surprise from the experience we had in previous stays. The breakfast also changed, not being able to have a traditional Mexican breakfast was a big disappointment.

5.0

Sep 2022

really nice hotel with excellent location.

the location and services. the staff was always really helpful.

the rooms could have a little improvement.

4.0

Aug 2022

Lovely haven

The exteriors are lovely, nice mature garden, lovely pool, and buildings that fits right in. The breakfast is good, right onto the beautiful beach.

The bedroom itself is a bit plain. From 11am the beach is lined with dozen of charter yachts packed with day-trippers. Lots of music coming from the boats, and often lots of music coming from the phones of locals on the beach too.

5.0

Aug 2022

Great stay, great staff, quiet on property but close to the action.

Na Balam was a very nice, small hotel! It has a great location, easy walk to North Beach, shopping and restaurants, while still in a quiet neighborhood. Staff was exceptional -- very helpful and gracious.

The only complaint I would have to give is the security of the room. We accessed our room via a sliding glass door (easily broken). Additionally, the hotel is open to the street with no (visible) security from non-guests just walking into the property. I never felt unsafe, but it could be a consideration for others.

4.5

Aug 2022

Nice place close to the heart of the island

The hotel was very nice, the staff gentle and supportive and most of all the location was perfect, close to the beach (a large red beach couch and an umbrella included) and to the city center.

everything was in line with our expectation

4.0

Aug 2022

beautiful rooms, friendly staff but needs a few tweaks to improve

close to the beach and close to town. I love the room with a thatched roof. pool is pretty and felt great. very good breakfast every morning!! Access to a beach bed was nice but I’d rather have comfy chairs with an umbrella

the bed and pillows are stiff and uncomfortable (a mattress topper would help a bunch). We were woken up by noise often and loud music on the weekend

FAQs

How much does this hotel cost compared to others in Isla Mujeres?

The average price for a rental in Isla Mujeres is $303 per night. This rental is $185 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Na Balam Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Na Balam Hotel. Enjoy the water!

Is Na Balam Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Na Balam Hotel?

We found 9 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.

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Na Balam Hotel

Hotel in Isla Mujeres

Reasons to book

About this hotel

Amenities

Map of Isla Mujeres

Nearby attractions

Available Rooms

Na Balam Hotel

Hotel in Isla Mujeres

Reasons to book

About this hotel

Amenities

Map of Isla Mujeres

Nearby attractions

Available Rooms

Reviews

FAQs

How much does this hotel cost compared to others in Isla Mujeres?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Na Balam Hotel pet friendly?

What amenities are available at Na Balam Hotel?

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