SO/ Auckland

Suite, 1 King Bed (Atelier. Club Signature Access) | Premium bedding, free minibar, in-room safe, desk

Room, 1 King Bed (Collection) | Premium bedding, free minibar, in-room safe, desk

Room, 1 King Bed (Collection) | City view

Room (SO Playful) | Premium bedding, free minibar, in-room safe, desk

Room, 1 King Bed (Collection) | Bathroom | Separate tub and shower, rainfall showerhead, hair dryer, bathrobes

4.4 / 5.0

Excellent(217 Ratings)

Hotel in Auckland

5-Star Hotel

Reasons to book

High-end valuePrice for this property is higher than average in the area

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Luxury Auckland hotel in Auckland Central Business District with 2 restaurants
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour health club, and a snack bar/deli.
Housekeeping is available on request.
SO/ Auckland offers 130 accommodations with free minibar items and espresso makers. Beds feature premium bedding. 49-inch Smart televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a 24-hour health club, and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

Hot tub or spa

Map of Auckland

Nearby attractions

Auckland War Memorial Museum

Available Rooms

Loft Suite, Club Signature Access, 1 King Bed

1 King • 409 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Studio, 1 King Bed

1 King • 355 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Twin Room, 2 Twin Beds (Collection)

2 Single • 344 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Suite, 1 King Bed (Atelier. Club Signature Access)

1 King • 473 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Room, 1 King Bed (Collection)

1 King

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

$$$$

SO/ Auckland

$$$$

4.4 / 5.0

Excellent(217 Ratings)

Hotel in Auckland

5-Star Hotel

Reasons to book

High-end valuePrice for this property is higher than average in the area

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Recreational amenities at the hotel include an indoor pool, a 24-hour health club, and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

Hot tub or spa

Map of Auckland

Nearby attractions

Auckland War Memorial Museum

Available Rooms

Loft Suite, Club Signature Access, 1 King Bed

1 King • 409 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Studio, 1 King Bed

1 King • 355 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Twin Room, 2 Twin Beds (Collection)

2 Single • 344 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Suite, 1 King Bed (Atelier. Club Signature Access)

1 King • 473 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Room, 1 King Bed (Collection)

1 King

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Ratings and reviews

4.4 / 5.0

Excellent(217 Ratings)

4.0 / 5.0

Sep 2024

Pool/spa and rooftop bar are great. Rooms on level 2 are a bit noisy (traffic on custom st). Best to be on higher levels.

2.5 / 5.0

Sep 2024

Really modern, clean hotel

5.0 / 5.0

Sep 2024

Everything was excellent. All the staff were very kind and helpful except the breakfast chef on our last sunday. He said that he did not have soy sauce! I had soy sauce every morning with the other chefs but this chef said no!!

5.0 / 5.0

Sep 2024

Love this hotel. The rooms are great size and the beds are the most comfiest I’ve ever sleeped in.

5.0 / 5.0

Aug 2024

Easy walking distance to spark arena!

5.0 / 5.0

Jul 2024

Fabulous hotel, staff were so friendly and helpful definitely staying again

5.0 / 5.0

Jun 2024

Amazing hotel. Loved ataying there will be back

4.0 / 5.0

May 2024

Didn’t like the limited hours for restaurant and bar, closed on Sunday, one of the nights I was staying

4.0 / 5.0

May 2024

It was a great experience except for the surprise parking fee that I though was for free

4.0 / 5.0

May 2024

Nice hotel with really nice facilities. The only downside is that the rooms are too dark with black walls and not good lighting. There’s no chrome cast which is a bit annoying. Other than that the gym is good, and the spa area is amazing!

2.5 / 5.0

May 2024

So hotel so good Had a wonderful stay in this hotel. We were surprised that the snacks and drinks in the bar fridge are complimentary Service was great and they let us check in earlier. Will definitely come back Nice breakfast with fresh squeezed juice

4.0 / 5.0

May 2024

disappointed with the room as the urban room I booked and viewed had the bath near the window looking out over the city however they said that isnt what I booked but i checked again and it was anyway I paid cash to stay another night and they moved us to the correct room first time since booking with expedia this has happened the photos werent correct for the room

1.5 / 5.0

Feb 2024

Great location, very cool hotel, and some thoughtful touches like complimentary mini-bar. BUT: curtains closed leaving large gaps, so room was light, not double glazed so lots of road/people noise (2nd floor room), toilet had a sliding door that was shared with the shower, so you could only use one at a time, and the door didn't close fully so no privacy. We had a balcony, which could have been nice, but it was very sad, only had one chair, some dead plants, and nothing really dividing our balcony from the next room.

5.0 / 5.0

Feb 2024

Wonderful location and excellent staff

5.0 / 5.0

Feb 2024

I enjoyed the whole experience.

5.0 / 5.0

Feb 2024

Loved the friendly staff and the swimming pool

1.0 / 5.0

Feb 2024

After booking months ago to go here for our 21st wedding anniversary which we were looking forward to as we have always wanted to stay here , we ended up extremely disappointed . Before arrival we checked our booking and realised that had we booked on the day it would have cost $1000 less which to us seemed extremely unfair, we voiced our opinion on check in and the manager basically blamed Expedia and told us to suck it up, not sure who to be more disappointed in but we will most definitely never stay here again and feel like we have been scammed by Expedia

2.5 / 5.0

Jan 2024

Great location, close walk to everything central and harbourfront. Hotel is quirky and we really like the decor. Room was nice and big with comfy bed and free mini bar a plus. Would stay again.

5.0 / 5.0

Dec 2023

It's a lovely hotel, right in the heart of the business district so it's super convenient if you've got business down there like we did. The rooms are comfortable and the staff is friendly. It's not super family friendly, we were there with our baby and so we weren't welcome in certain locations like the rooftop bar (despite the fact that they serve food there so babies are supposed to be allowed. We wanted to have a celebratory drink and enjoy the view) or the pool. I think they're shooting for young singles instead of families so just keep that in mind. Otherwise, it's a lovely hotel.

4.0 / 5.0

Nov 2023

Room was styled nicely. The plug in the bath was broken and didn’t retain any water. I had to make multiple calls to room service for extra mugs that took roughly 1.5hrs to arrive. Dusty bed head in places. Nice blockout curtains creating a good dark room to sleep in. Comfortable bed. The car valet guy was friendly and helped with our bags.

4.0 / 5.0

Oct 2023

Unique decor, which was a plus. Loved the large chandelier in the foyer. Comfortable bed and good shower. Very friendly and helpful staff. I didn't give it the full rating, as I couldn't adjust the heating and I was chilly. Fortunately there was a thick towelling robe, as I needed it to stay warm. I turned the heating up to 28C (normally too hot), but the temperature never went above 19C. I have a thermometer. A staff member also was never able to adjust the heating either. Besides that a nice hotel. The desk could do with a power point multiboard to make it easier to access a place to plug in the laptop.

3.0 / 5.0

Jul 2023

Great location. Staff was great. But the room we had (710) did NOT follow the principle of feng shui. Nothing made sense (light switches; night stands with no drawers or shelf; small counter with large sink). All in all - it was difficult to settle in and get comfy. Nothing like sister SO hotel in Bangkok. For the money paid we expected more.

5.0 / 5.0

Jun 2023

My partner and I loved our stay over the weekend loved the room so cute and romantic .hotel is also close to viaduct and shopping area so was perfect.we would definitely stay here again absolutely loved it

3.0 / 5.0

May 2023

Stayed at SO/ twice - both for work as it's close to my office. Overall, their services were satisfactory, however I found them to be quite inconsistent. The first time I stayed there I had booked a "City View Room", but they put me on an accessible room on level 2, looking directly at the carpark. It was dark and unpleasant with no bathtub. After complaining to the front desk, they moved me to a better room on level 14 the next day. On my second stay, they had completely forgotten to service my room one night - by the time I got back it was too late for it to be serviced. I found the quality of the fit-out quite poor and inconvenient - the basin leaks at the bottom, shower head doesn't stay in the holder, power plug is placed inside the drawer. It's a great location to be in, but I expected better service and quality of fit-out for a 5-star hotel.

4.0 / 5.0

Apr 2023

Very unique style throughout the property.Comfortable bed althought the pillows were not so comfortable.Staff were mostly very friendly and helpful.We had a misunderstanding with the bar staff around RSA that could have been explained in a different manner.Pool and sauna was a nice touch but did lack cleaning due to staffing shortages.Overall, I enjoyed my stay but be prepared dining in So/ is more expensive.

4.0 / 5.0

Apr 2023

Everything was great except our room location near a pedestrian passage… the beeping sound was annoying

1.0 / 5.0

Apr 2023

I think Expedia reservations give you the worst room. We were 2nd floor easily visible from the street so shades were pulled the entire time. Loud music from close by club kept banging until 3am. Front desk wouldn't call police. You could even hear the beeping of the crosswalk alert. Ridiculous. AND it was expensive. Do not even think of staying at this place, unless of course you want to go to the night club until 3 am.

5.0 / 5.0

Apr 2023

I found not at all professional the valet the boy came to my room in a hoodie the duvet was yellow not quite good

4.0 / 5.0

Apr 2023

Beautiful hotel right in the middle of the city center. We had an appointment at the US consulate and we were so close we could see the building from our room, so we couldn't have asked for a better location for our needs. But even besides that, there was plenty to do and see within walking distance. Although we were surprised at how early the city shut down. We were there on weeknights, but still, Auckland is a big city so we were expecting a bit later of a nightlife. As to the hotel itself, it's beautiful, albeit fairly hipster, but mostly in a fun way. Our room was clean and comfortable. The bassinet we had requested was waiting for us in the room, although the gal at reception couldn't find any mention of it attached to our reservation. Which brings me to my overall observation about the staff. They were all friendly but they didn't seemed to often know what was going on about their own hotel. For instance, the website advertises a pillow menu, which I was quite excited about, but when I asked how to access it, no one knew what I was talking about. When we eventually found it on our own on our in room TV menu, we called down to request our choices from a still confused staff, and then we got a call a little while later that our choices weren't available but they could bring up a couple extra of the regular room pillows. And those pillows were plenty comfy so ultimately it was all just fine, but still a little disappointing. So, it was all great with a few wrinkles.

2.0 / 5.0

Apr 2023

Lovely stay at the SO. Perfect for a staycation in Auckland and a true luxury hotel.

1.0 / 5.0

Mar 2023

My room for the weekend was $1060. In the 2nd day Took my wife to the beach and on mountain walks! Got back to no hot water. Couldn’t even have a shower or bath which we were really excited for, got bath bombs and all. Didn’t get any sort of discount. Had to shower in freezing temps so we could get the dirt and sand off. Horrible.

5.0 / 5.0

Feb 2023

Nice to be in the centre of busy city & hotel vibe & yet rest in a room offering quiet solace and rest

5.0 / 5.0

Feb 2023

It was a great place to stay. Comfortable and spacious room, staff was friendly, and helpful when needed. The hotel is centrally located which is great.

2.5 / 5.0

Dec 2022

Comfortable clean.

2.0 / 5.0

Nov 2022

Tried the SO hotel for the first time & while the rooms & facilities were nice the service at the hotel was lacking

2.0 / 5.0

Nov 2022

Beautiful room, super comfortable and plenty of space. Only small downfall was a constant drip outside that kept us awake in the night. It would have been perfect if it wasn’t raining.

5.0 / 5.0

Sep 2022

I received service from two of the front desk staff (Didi, and Catherine, the manager) that was absolutely above and beyond. It made my stay. Just an awesome hotel!

5.0 / 5.0

Aug 2022

Lovely hotel with great staff

3.0 / 5.0

Aug 2022

We had expectation that the stay was going to be amazing given the price and 5 star rating. However the stay was okay and there could be a few improvements. The interior is absolutely stunning but the service could be better. We called front desk for the after hour menu and got no response. So I went downstairs and there was no one there to assist.I tried again by phone and when we finally got ahold of someone they were unable to tell me the ingredients for the dish we were after and did not offer to find out. We just ended up leaving it. A few other points: Restaurant breakfast- eggs bene was really small and side dishes should probably be ordered if you have an appetite in the morning. HiSo- It took 30 minutes for our karaage chicken to be done and by then we had to ask for it to be takeaway. There were only a few pieces and in our opinion we weren’t sure why it would take so long. Mini bar- everything in the fridge was complimentary but I only found this out when I called to check the prices. This could have been explained by staff or even a note on the fridge. We were given drink vouchers from the hotel as it was my birthday, which was nice touch.

4.0 / 5.0

Jun 2022

Luxurious accommodation. You get your money's worth. Beautiful décor. Just had some trouble with the lights.

FAQs

How much does this hotel cost compared to others in Auckland?

The average price for a rental in Auckland is $225 per night. This rental is $21 above the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at SO/ Auckland. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at SO/ Auckland. Enjoy the water!

Is SO/ Auckland pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at SO/ Auckland?

We found 7 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and laundry.

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4.1 / 5.0

Excellent(1,952 Ratings)

Crowne Plaza Auckland, an IHG Hotel

SO/ Auckland

Hotel in Auckland

Reasons to book

About this hotel

Amenities

Map of Auckland

Nearby attractions

Available Rooms

Loft Suite, Club Signature Access, 1 King Bed

Studio, 1 King Bed

Twin Room, 2 Twin Beds (Collection)

Suite, 1 King Bed (Atelier. Club Signature Access)

Room, 1 King Bed (Collection)

SO/ Auckland

Hotel in Auckland

Reasons to book

About this hotel

Amenities

Map of Auckland

Nearby attractions

Available Rooms

Loft Suite, Club Signature Access, 1 King Bed

Studio, 1 King Bed

Twin Room, 2 Twin Beds (Collection)

Suite, 1 King Bed (Atelier. Club Signature Access)

Room, 1 King Bed (Collection)

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Auckland?

Is parking included with this hotel?

Is there a pool at this hotel?

Is SO/ Auckland pet friendly?

What amenities are available at SO/ Auckland?

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